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Upgrades & Updates

This will include questions around upgrading to newer versions of IFS products.

  • 822 Topics
  • 2,026 Replies
822 Topics
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Do Gooder (Customer)
sachaDo Gooder (Customer)
asked in Upgrades & Updates
Seeking Best Practices: RUs and Bugs Not Caught by Update Analyzer

Hello IFS Community,My team is looking to gather insights and best practices regarding Release Updates (RUs), specifically how other customers manage them. We're particularly interested in your approaches and strategies for handling bugs that are not identified or picked up by the Update Analyzer tool.We're in the process of refining our internal "how-to" guide for the RU process, and your experiences would be incredibly valuable.Specifically, we're hoping to learn: How do you proactively identify potential issues or regressions in RUs that the Update Analyzer might miss? What processes or tools do you use to test for and manage bugs that aren't flagged by the Analyzer? Are there any specific "gotchas" or common pitfalls you've encountered with RUs and unexpected bugs? Do you have any recommended best practices for the overall RU process, especially concerning quality check and bug detection? Any insights, tips, or shared experiences would be greatly appreciated. Thank you in adv

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Do Gooder (Customer)
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Do Gooder (Partner)
EntIsuruWDo Gooder (Partner)
asked in Upgrades & Updates
Conversion of IFS Lobbies created in APP10 or below to IFS Cloud

Hello community.Currently I’m in the middle of uplifting some lobbies from APP10 to Cloud (24R2). For the older version of lobbies I do get the “convert to IFS Cloud” option. For some lobbies it works fine but of some it doesn’t. Does anyone has knowledge on this option, such as it’s limitations and it’s capabilities?Thanks in advance. 🙂

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Link
Superhero (Customer)
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Do Gooder (Partner)
EntIsuruWDo Gooder (Partner)
asked in Upgrades & Updates
Conversion of IFS Lobbies created in APP10 or below to IFS Cloud

Hello community.Currently I’m in the middle of uplifting some lobbies from APP10 to Cloud (24R2). For the older version of lobbies I do get the “convert to IFS Cloud” option. For some lobbies it works fine but of some it doesn’t. Does anyone has knowledge on this option, such as it’s limitations and it’s capabilities?Thanks in advance. 🙂

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Do Gooder (Partner)
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Do Gooder (Partner)
MariuszKonDo Gooder (Partner)
asked in Upgrades & Updates
How to read system update versions

Hi, I have a question about system updates, how exactly do I read the version and where can I check when it will be released?For example, RND has a fix coming in this release: 25.2E.0 - 25R2 EA. What is the information marked in bold in this case?I would be grateful for a hint :)

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Superhero (Employee)
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Do Gooder (Customer)
DFSNYANDEDDo Gooder (Customer)
asked in Upgrades & Updates
Can two releases builds be run in parallel in the same build place

Hi Everyone, I wanted to check if its possible to run two release builds at the same time within the same build place, or if I would need to use multiple Build Places to achieve parallel builds. Thank you in advance  

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Do Gooder (Customer)
maheshmuz
Hero (Partner)
maheshmuzHero (Partner)
asked in Upgrades & Updates
Kubernetes Cluster Unreachable Error During INGRESS Installation

I'm currently facing an error message while trying to install INGRESS: 'Error: Kubernetes cluster unreachable: Get "https://153.113.208.253:16443/version": context deadline exceeded'. I would greatly appreciate your assistance in resolving this issue "ifscloud" has been added to your repositoriesHang tight while we grab the latest from your chart repositories......Successfully got an update from the "ifscloud" chart repositoryUpdate Complete. ⎈Happy Helming!⎈2024-04-29 04:46:03.41   RSEXIFS-91 IfsIngress downloaded successfully2024-04-29 04:46:03.41   RSEXIFS-91 Stop Download-IfsIngress2024-04-29 04:46:03.41   RSEXIFS-91 Start ImagePullSecret-IfsIngress2024-04-29 04:46:03.41   RSEXIFS-91 Creating ImagePullSecret ifs-ingress namespace......."ifscloud" has been added to your repositoriesHang tight while we grab the latest from your chart repositories......Successfully got an update from the "ifscloud" chart repositoryUpdate Complete. ⎈Happy Helming!⎈Error: Kubernetes cluster unreachable:

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maheshmuz
Hero (Partner)
maheshmuz
Hero (Partner)
maheshmuzHero (Partner)
posted in Upgrades & Updates
IFS 25R1 Ingress Installation Fixing ‘No Such Host’ Kubernetes Error

During the installation of the IFS ingress in 25R1 release update the following error was encounteredError: Kubernetes cluster unreachable: Get "https://xxx-xxx.nn35x032ja3upffgyg4pykxrbb.zx.internal.cloudapp.net:16443/version": dial tcp: lookup xxx-xxx-mw01.nn35x032ja3upffgyg4pykxrbb.zx.internal.cloudapp.net: no such hostThe hostname xxx-xxx-mw01.nn35x032ja3upffgyg4pykxrbb.zx.internal.cloudapp.net could not be resolved to an IP address from the management server causing network communication failure with the Kubernetes API server. Resolution Steps:Run the following powershell command on the management server to test connectivity:Test-NetConnection -ComputerName xxx-xxx-mw01.nn35x032ja3upffgyg4pykxrbb.zx.internal.cloudapp.net -Port 16443If this test fails log in to the MW server runnslookup XXX-XXX-mw01.nn35x032ja3upffgyg4pykxrbb.zx.internal.cloudapp.netNote the IP address returned and add Host Entry on Management ServerRe-test connectivity using Test-NetConnection. If it resolves with

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maheshmuz
Hero (Partner)
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Do Gooder (Customer)
sjigginsDo Gooder (Customer)
asked in Upgrades & Updates
High Availability issues On-Prem with 24R1

I tried submitting a case with IFS on this but was advised to try here first. Please advise if anyone is able to help with what we are experiencing below. We are hosting ourselves on-prem and recently upgraded from IFS 9 to 24R1. TL;DRThe <server> cluster is in HA mode but it is not using the typical robust cluster state database software that we would expect in a production ready environment (using Etcd). In addition to that, each node refers to itself for the Kubernetes API instead of a load balanced IP address in the event a node goes down. This is symptomatic of a non-production/non-enterprise setup. Microk8s is best suited for small, single node implementations and/or local development. It does have addon features to provide HA and other production style features, however, those features are not very robust. This is how IFS chose to package their product, and they don’t appear to offer any other on-prem options. So, we appear to be stuck with it as is. As a reference for the

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Do Gooder (Partner)
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Do Gooder
StewartDo Gooder
posted in Upgrades & Updates
Inventory Part Planning Status "Arrived" for a "Returned" Part

For planners and buyer/procurement teams. The inventory part availbitly planning overview, shows the status “Arrived” for materials that have been returned to the supplier.I think it should have a Status “RETWORK” like in Transcation History In this example, parts have been returned to the supplier using the following process steps. Generated a Return, by entering a “Qty to inspect” in the Receipt IFS opens the orginal Purchase Order Register Inspection Results Print a Return Note.Transaction History show the items as, RETWORKHowever for planners and buyer/procurement teams it is not clear that the parts have been returned to the supplier, even if they then check Purchase Order Lines History, is has status arrived which can then cause warehouse teams to look for the materials.  I think that this will help many IFS users worldwide.

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Do Gooder (Employee)
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Do Gooder (Customer)
SAYFRAYDo Gooder (Customer)
asked in Upgrades & Updates
Grant Lobby page to the LTU shop floor permission set

Hi all, We plan to create a lobby for LTU Shop Floor user’s to control their own time registration. We are currently using the 24R2 SU1 release of IFS Cloud. Does anybody knows if granting a lobby page on the LTU permission set is allowed without breaking the licence and if future release of this permission won’t break and / or lock this functionality ? Thanks for your replies,

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Asela Munasinghe
Superhero (Customer)
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Do Gooder (Customer)
AbbySDo Gooder (Customer)
asked in Upgrades & Updates
Column Boarders - missing in 24R2

Hello, Do you know if there is a way to get the lines back around the columns at the line level in some screens? PROD before moving to 24R2:The fields have a light grey bar around them so you can easily see which column you are in. Columns have a boarder   With 24R2 it seems to be missingBoarder is missingThank you,Abby

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Asela Munasinghe
Superhero (Customer)
Asela Munasinghe
Superhero (Customer)
Asela MunasingheSuperhero (Customer)
posted in Upgrades & Updates
IFS 9 to Cloud Upgrade anyone?

Hello Can any IFS Customers, Partners or IFS Consultants in the Community elaborate on an upgrade you’ve made from IFS App9 to the Cloud?We are in App9 UPD14, we are debating to go through App10 or not. What do you think?We have quite a lot of customizations and configurations and maybe, only maybe, some of them will not be needed after the upgrade.  Thanks!

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Do Gooder (Customer)
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Sidekick (Partner)
sudennSidekick (Partner)
asked in Upgrades & Updates
Upgrade Problem in IFS Cloud

Hi there,we are facing a big problem regarding the upgrade of IFS cloud from 21R2 to 22R1:The error is:PS C:\GIT\customer-solution> git checkout --theirs *No solution in Documentation: I will remove the Problematic files with git rm *fileName*:git rm fltpln/test/fltpln/database/FltAircraftTemp.plsvtgit rm fltpln/test/fltpln/database/FltAircraftWi.plsvtgit rm fltpln/test/fltpln/database/FltTrackStg.plsvtgit rm fltpln/test/fltpln/database/FltTrackWi.plsvtgit rm fndmig/test/fndmig/database/ExecuteJobHandling.plsvtgit rm inttst/test/inttst/5.28.10.3/EnterParameter/util/EnterParameter.mkdgit rm inttst/test/inttst/5.28.10.3/EnterTestPoint/util/EnterTestPoint.mkdgit rm inttst/test/inttst/5.28.10.4/DefineSafeAccess/util/DefineSafeAccess.mkdgit rm inttst/test/inttst/5.28.10.4/SpreadSafeAccess/util/SpreadSafeAccess.mkdgit rm inttst/test/inttst/5.28.10.7/ConnectCustomerToObject/util/ConnectCustomerToObject.mkdgit rm inttst/test/inttst/5.28.9.3/ChangeOperationalStatus/util/ChangeOperationalStat

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PhillBronson
Hero (Customer)
S
Do Gooder (Customer)
sachaDo Gooder (Customer)
asked in Upgrades & Updates
Missing Procedures in DeliverCustomerOrder.plsql After Upgrade to 25R1 – Any Replacements or Workarounds?

Hello Everyone,We’re currently in the process of upgrading from IFS Cloud 24R2 to 25R1, and we’ve encountered an issue related to our custom credit card interface.In version 24R2, we relied on the following procedures from DeliverCustomerOrder.plsql:Batch_Deliv_Pre_Ship_Del_Note Deliver_List_Inv_Lines___ Deliver_List_Non_Inv_Lines___However, we’ve noticed that these procedures have been removed in 25R1.We’re reaching out to ask:Were these procedures replaced with new ones or moved to a different location in the codebase? Has anyone else run into this issue during their upgrade? If so, did you find a workaround or alternative approach? What are your thoughts on us simply copying the previous versions of these procedures into our custom code to maintain functionality and avoid future impact, assuming no official replacements exist?We’d really appreciate any insights, experiences, or suggestions you can share.Thanking you in advance!

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Do Gooder (Customer)
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Sidekick (Customer)
LXKSidekick (Customer)
asked in Upgrades & Updates
Oracle Upgrade from 19.10 to 19.27

Dear allAs the IFS system administrator, I am reaching out to seek clarification regarding the possibility and requirements for upgrading our Oracle Database from version 19.10 to 19.27. Please provide guidance on the following points:1. Is a Seamless Upgrade from 19.10 to 19.27 Supported?We would like to confirm if it is possible to perform an in-place (seamless) upgrade of the Oracle Database from version 19.10 to 19.27 without causing disruptions to the IFS Applications environment, assuming both versions are within the certified Oracle 19c release family. According to IFS documentation, the latest available release update within the supported Oracle Database versions is generally recommended and supported, provided that the upgrade stays within the certified release family and follows IFS guidelines12.2. Are There Any Special Procedures or Documented Requirements?Please clarify if there are any special procedures, prerequisites, or documented requirements that must be followed for

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Sidekick (Customer)
hardik
Hero (Partner)
hardikHero (Partner)
asked in Upgrades & Updates
Unable to connect to the server: x509: certificate has expired or is not yet valid

Hello, Few days ago, we experienced a production down issue, which we've identified was caused by the internal ingress certificate expiry.However, when I checked around two months ago, the certificate was set to expire on 15th November 2025. Yet, today — 23rd May 2025 — it appears to have expired unexpectedly.There have been no recent deliveries or known changes to the production environment that could have influenced this.Could you please help clarify: What factors could cause a certificate to expire earlier than its visible expiry date? Is there any mechanism that might explain this? Are there any known issues or previous cases where the ingress controller or cert-manager mismanaged a certificate? Looking forward to your insights so we can avoid this in future.error we got:-PS D:\ifsremote\ifsroot> kubectl exec -it --namespace=ifs-ingress ((kubectl get pods -A) -match 'nginx-controller' -split '\s+')[1] -- /bin/bash -c "openssl x509 -in /etc/ingress-controller/ssl/default-fake

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Sidekick (Partner)
T
Do Gooder (Partner)
tharanga.pereraDo Gooder (Partner)
asked in Upgrades & Updates
As upcoming iOS and Android OS upgrades compatibility of IFS Mobile apps

As upcoming iOS and Android OS upgrades are expected to be released soon, we need to ensure that all IFS-related mobile applications are fully tested and verified for compatibility with the new operating systems.(Specifically, Notify Me, Mwo Service Classic and Scan It.) We kindly request following points to be considered by IFS1. Conduct compatibility and functional testing of the above applications on the latest beta or preview versions of iOS and Android.2. Report any issues or required fixes that may impact app performance or user experience post-upgrade.3. Confirm if any additional steps or input are needed from the business before proceeding with the OS updates. Any suggestion and feedback from the community? thank you. 

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Do Gooder (Partner)
maheshmuz
Hero (Partner)
maheshmuzHero (Partner)
asked in Upgrades & Updates
IFS Connect Server Not Staying Up After Server Reboot (ifsapp9 Environment)

Hi everyone,I'm currently facing an issue in the ifsapp9 environment where the IFS ConnectServer1 Windows service fails to stay running after a server reboot.When attempting to start the service manually via Windows Services, I receive the following message:---------------------------Services---------------------------The IFS ConnectServer1 IFSL (E:\IFS\IFSL) service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.---------------------------OK   ---------------------------I reviewed the ifsconnect.log file and found the following entries:Successfully connected to application server URL https://xxx.xxx-xxx.com:62020  Connected to system 'IFSL'  {FILE_READER1} Is started  {SM_CPQ_FILE_READER1} Is started  MessageSender.logMessage(): Error = Message of type 'NONE_XML' created from 'SM_CPQ_FILE_READER1' doesn't match any routing rule  ConnectorFramework.sendToErrorDir(): Message is moved to error_files/  [Err

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maheshmuz
Hero (Partner)
S
Do Gooder (Customer)
Supriyo PodderDo Gooder (Customer)
asked in Upgrades & Updates
Release Update 24R2 - Service update during release update

Hi All, We have started release update 24R2 SU06. During the implementation process we got a instruction from our client to deploy with SU07 as there will be a critical security update into the 24R2 SU07.So, can we apply SU07 before completing the release update process and test it altogether? Please guide us if this is feasible.  Thanks in advance.

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Do Gooder (Employee)
B
Do Gooder (Customer)
brantmbDo Gooder (Customer)
asked in Upgrades & Updates
Avalara integration broke in Apps10 UPD26 need solution

Hello IFS Community, Does anyone in the Community have a solution for the current Avalara issue?  We are currently on Apps10 UPD22.   We have received UPD26 but are unable to deploy because the integration with Avalara is broke.   More details on the issue can be found in KB0083849.  The fix can be found in UPD28, however, with Global Extensions, UPD28 won’t be available until late Aug - Sept.   Thank you for your support.  Mark B.  KB0083849Avalara Integration Behavior and Compatibility in IFS Cloud and IFS Applications 10Article metadata. Revised by Pabasara Gunathilaka This article was updated•  8d ago8 days agoIntroductionSummaryThis article outlines the compatibility considerations and behavioral changes related to the Avalara integration in both IFS Cloud and IFS Applications 10. It specifically addresses the transition from SOAP to REST APIs in IFS Cloud, as well as the replacement of the deprecated Customer Usage Type with the Entity Use Code in both platforms.BackgroundAs part

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Do Gooder (Customer)
D
Do Gooder (Customer)
DHPCALBRECHTDo Gooder (Customer)
asked in Upgrades & Updates
Bad Metadata Error

We are receiving this error message from our environments.  We have done a Dictionary Cache Refresh but a deployment has not been done for 4 days. Error stack:Bad metadata error:The group: CustomerOrderDeliveryGroup does not exist in dictionary! We do our own deployments and develop in the Cust Layer just as FYI.  Did Refreshing the Dictionary Cache do something from our last deployment that caused this issue or how do these groups relate to the Dictionary Thanks

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Curious_User
Sidekick (Customer)
I
Hero (Customer)
IFSRUNINNOVALHero (Customer)
asked in Upgrades & Updates
25 Release Articlek Format

Hello everyone,We've noticed some recent changes in the release communication format for the new 25 Release. Specifically: The posts no longer include a brief summary of the attached documents, which was very helpful in the past. The presentation format seems different and not as detailed or aligned with the previous structure. We are also missing the “IFS Cloud 25R1 - What's New in Cloud Platform and Tools” and “IFS Cloud 24R2 - What's New Summary” post, which were typically available. Additionally: There's no mention of the OAuth token timeout change to 3 minutes, which is important for integration purposes. If I'm not mistaken, 25R1 introduced the ability to cancel an already posted invoice, but I haven't found any official documentation on this feature yet. Could someone from ​@IFS RD Product Management , or anyone else ( ​@Patricia Baagø Ishøj ​@Bob Corrigan  ​@Nishantha Anuruddha ), please confirm where we can find the relevant documentation or updates?Thank you in advance

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Bob Corrigan
Hero (Employee)
A
Do Gooder (Customer)
AlexandreDo Gooder (Customer)
asked in Upgrades & Updates
Will entity APIs gradually phased out ?

Hello,I have just consulted the following IFS file, linked to the 25R1 version :25R1 Fixes for Customer Reported Issues.xlsxI found that for one of my cases “CS0332557” the release note is as follows: The CustomerOrderInvHeadEntity.svc and CustomerOrderInvItemEntity.svc entity services were previously unable to expose certain attributes such as Customer Address Name and Debit Invoice ID due to limitations in the overtaken base views. To ensure full attribute availability, customers are now advised to use the projection service CustomerOrderInvoiceHandling.svc, which exposes the relevant data through the CustomerOrderInvHeadSet projection. As part of ongoing improvements, the usage of the CustomerOrderInvHeadEntity.svc entity service is planned to be phased out in future releases. Until now, IFS teams have always recommended us to use Entity APIs rather than Handling APIs, and this comment seems to reverse the trend.FYI We've already encountered multiple “Entity” APIs that were unstable

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Do Gooder (Customer)
B
Do Gooder (Customer)
blake.hamlinDo Gooder (Customer)
asked in Upgrades & Updates
How to update Request msg in Freight Integration Log to show CustomsValue rather than Price

In IFS cloud, 24R2 is it possible to update this “Price” in the request msg to use CustomsValue instead?

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Do Gooder (Customer)
Y
Do Gooder (Customer)
y.veerabrahmamDo Gooder (Customer)
asked in Upgrades & Updates
What was the appropriate way re-done changes in release update branch for the changes we done during the release update process to UAT?

Hi All, Based on the below documentation from IFS if we implement customization during the Release update process we need to re done in the release update branch what was the IFS recommended approach for this? One of the suggestion I got from IFS  create the PR for for the changes(topic branches) in older version to release update branch. If any one from IFS did this approach practically please provide the pros and cons. ------------------------------------------------------------------------------------------------------------------------------------Important Things to Consider Before Applying a Release Update¶It is highly recommended to minimize customizations during the release update process due to the following reasons:Available environment quota will be shared between both the build place and release update studio. So, ordering environments to test the customizations will reduce the environment quota available for release-update related steps. If customizations are done after con

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Y
Do Gooder (Customer)

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