Upgrades & Updates

Hello, we are upgrading from 11.5 to 11.8.4 and I’m testing the creation of a form, process, stage notification email (smartmail) using action processor.  when I try to close the task before the notification stage in the process, this error appears:  The Action Type 'SENDMAIL_GEDS_ATIP' is invalid for Event Type 'CHANGE'. One or more of the above errors was generated attempting to create Task Events from the process 'undefined'. There may be a configuration issue preventing you from progressing this process. If you are not sure why this is happening, please contact your administrator for further assistance.Bear in mind that the old ones from 11.5 work and I just recreated it from an old action type that does work.I believe I’ve checked everything I can to make this work.  It’s not live yet, were still in the testing stages and need to have this working before we go live.   

Just wondering if anyone knows an exact date when support for IFS cloud 24R1 ends. I can see the last SU (SU23) was released last week and I am currently testing 25R1 through the business in our test environment. Just need to get a steer on how long I can take for testing before I need to deploy to production so I am not out of support

I have reviewed the official documentation regarding Clean and Drop scripts in the upgrade process:https://docs.ifs.com/techdocs/25r1/070_remote_deploy/040_upgrading_system/040_deploying_upgrade/040_clean_drop_scripts/I would like to clarify whether executing the Clean and Drop scripts is considered a mandatory step in all upgrade projects, or if it is optional and dependent on specific conditions (e.g. project scope, environment, type of customization).In actual implementation projects, are there cases where these scripts are intentionally not executed, and if so, what criteria or risks are typically considered when making that decision?Any guidance or best practices from the field would be appreciated.Thank you.

Hi,I’m getting error while using ‘Customize this’ option in developer studio on the core files.Dev studio version: IFS Developer Studio 18 (Build 26.1.1113 2026-04-16).This is happening after updating the IFS Developer studiojava.lang.ClassNotFoundException: org.eclipse.jgit.transport.CredentialsProvider    at java.base/jdk.internal.loader.BuiltinClassLoader.loadClass(BuiltinClassLoader.java:641)    at java.base/jdk.internal.loader.ClassLoaders$AppClassLoader.loadClass(ClassLoaders.java:188)    at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:525)    at org.netbeans.ProxyClassLoader.doFindClass(ProxyClassLoader.java:223)Caused: java.la

Hi all. I have a problem trying to unsubscribe of a Subscription (when a field is updated)The version is:Application service update: 24.1.1Framework service update: 24.1.9IFS Cloud Web version: 24.1.9.20250205094114.0IFS OData provider version: 24.1.9.20250205063243.0 The steps:I edit the subscription. Then I click on Unsubscribe: And an error is displayed The text is:<<IFS Web Versi

After installation of 25R1 SU10, the ifsapp-iam pod in the middleware is not starting and is showing the following error. Has anyone experienced this issue? If so, could you please provide the resolution steps?============================================================root@rd-test-mw01:~# microk8s kubectl logs -p deployment/ifsapp-iam -c ifsapp-i                                                                                                                                                          am -n rddata-ifs-testContainer initiated at Fri Apr 17 13:10:34 UTC 2026SECRETIMAGE_VERSION=Thu Mar 5 07:53:49 UTC 2026 1.0.6ALPINE_VERSION=Thu Mar 5 07:53:49 UTC 2026 3.23.3BASEIMAGE_VERSION=Thu Mar 5 07:53:49 UTC 2026 1.0.70CERTIFICATE_HANDLER_VERSION=Thu Mar 5 07:56:05 UTC 2026 1.0.8JAVAIMAGE_VERSION=Thu Mar 5 07:56:05 UTC 2026 2.0.9No certificates are loaded for database-certs ..No certificates are loaded for ifsapp-iam-cert

Hi, I am having trouble adding conditional formatting to the Customer Order Lines for the Contribution Margin Rate column for anything less than a certain percentage. Any ideas? This is in IFS Cloud 23R1  Thanks!

Dear,As per the technical documentation, Ubuntu 22.04 is specified as the supported OS for 24R1 SU19.However, for one of our customers in remote deployment setup and current version being 24R1 SU04, the Ubuntu OS upgrade / new environment provisioning is planned approximately two months later, while we need to deploy SU19 in Production earlier to address bug fixes.In this context, we wanted to understand - 1: What is the technical impact of deploying 24R1 SU19 without upgrading the OS to Ubuntu 22.04?2: Can 24R1 SU19 continue to function on current OS Ubuntu 18.04 or Ubuntu 20.04, and if so, is this supported or only technically feasible?3: What are the key technical dependencies, limitations, or risks associated with running SU19 on these older OS versions? Thank you!

Client error is popping up with different users from time to time while performing different transactions (invoice posting, invoice authorization, project forecast, quick report etc).Error disappears after reloading the page, sign out-sign in. It doesn’t pop up all the time, occurs randomly and you can’t recreate it. Some users specify client error occurs after the page has been idle for some time.This issue started to pop up since we moved to the cloud. 

Our several customers use Oracle SE2 in IFS Cloud.However the IFS Cloud 25R1 Deprecated Features Log announced that SE2 support will become deprecated starting with 25R2 on September 2, 2025, and EE will be mandatory.Upon confirmation with IFS, we found that if SE2 remains unchanged, updating to 25R2 will result in compilation errors, and the update cannot proceed unless EE is used.After explaining this to our customers, there has been significant backlash.Being told this now makes it impossible to respond in time,but couldn't such an important announcement have been made a bit earlier?And are there any other customers experiencing difficulties? 

Hello, I was trying to apply update my IFS Cloud, which is currently in 23R1 and I want it to be updated to 23R2 and then after successful updating, move it to 24R1. But after updating the Customer Baseline Repository from 23.1.4 to 23.1.24 and creating a topic branch, when I’m trying to order the environment, I am getting a very fresh environment and all the customizations we made with custom events and pages etc. are lost. I am not sure how to implement the update from here with implementing our customizations. I f anyone can provide the documentation regarding which shows how to clone our current solution repository to topic branch and then merge it, it will be really helpful.Thanks & Regards,Mani

Hi all,We are exploring the use of Oracle Edition-Based Redefinition (EBR) in our environment to support zero-downtime database changes during upgrades and deployments.I would like to understand if EBR is supported or recommended in IFS Cloud environments, particularly in scenarios involving customization or extension of database objects (e.g., projections, custom fields, or PL/SQL logic).Specifically: Does IFS Cloud officially support or restrict the use of EBR? Are there any known limitations or risks when enabling editions on schemas used by IFS? Has anyone successfully implemented EBR in an IFS environment (Apps 10 or IFS Cloud), and what was your experience? Are there recommended best practices for handling database changes without downtime in IFS, if EBR is not applicable? Any guidance or real-world experience would be appreciated.Thanks in advance!

Hello Everyone,We’re currently in the process of upgrading from IFS Cloud 24R2 to 25R1, and we’ve encountered an issue related to our custom credit card interface.In version 24R2, we relied on the following procedures from DeliverCustomerOrder.plsql:Batch_Deliv_Pre_Ship_Del_Note Deliver_List_Inv_Lines___ Deliver_List_Non_Inv_Lines___However, we’ve noticed that these procedures have been removed in 25R1.We’re reaching out to ask:Were these procedures replaced with new ones or moved to a different location in the codebase? Has anyone else run into this issue during their upgrade? If so, did you find a workaround or alternative approach? What are your thoughts on us simply copying the previous versions of these procedures into our custom code

Hello everyone,I am currently working on a project to develop custom connectors for our organization to analyze and retrieve data from IFS. The functionality is comparable to solutions like Addovation, particularly in enabling the execution of Quick Reports. So far, the connectors have been performing reliably and meeting all intended requirements.As part of this initiative, I have developed two separate connectors: A Power BI connector that allows users to pull data directly from IFS and build dashboards within Power BI An Excel add-in connector that enables users to retrieve and work with the IFS data in Excel At this stage, I am looking to better understand the broader implications of maintaining custom connectors at an organizational level. Specifically, I am interested in insights related to API usage, rate limits, performance considerations, governance, security, and long-term maintenance.The solution has b

Hi Team,I’m looking for a complete example of a DDLSOURCE file, as the link in the IFS documentation appears to be broken (404 error):docs.ifs.com/techdocs/25r2/060_development/027_base_server_dev/225_reduced_downtime_delivery/020_code_changes/007_concepts/090_source_code_file/ddlsource_files.mdDuring the 25R2 upgrade, the documentation states that all code from the .cre file should be added to the .ddlsource file. However, when I attempt to deploy, I’m encountering the following error: Thank you, Best Reagrds,Bhanuka

HI, I am looking for information on how to request a backup/snapshot for IFS Managed customer.  I have only found very old information while searching for this topic and no specific information for IFS Cloud IFS managed customers Thank you in advance for your assistanceStacey

There is problem with the R24...cdb -scripts which are not executed and therefor some database alters are not in place. The unexecuted scripts are in component folders and named like 24R2-SU02.cdb or 24R2-GA.cdbexample:ifsremote\ifsroot\deliveries\buildhome_24_2_2\database\apppay\24R2-GA.cdbIs it Ok to execute those scripts before actual run of installer or is there some better solution for that?

in earlier versions of IFS cloud, when printing a report; for instance Customer Ledger Open Items. The data was stored in cust_open_item_rep, which could be accessed via Quick Report and hence be exported to excel.These views are empty when printing reports in 25R2, are the information stored elsewhere now? 

HiI am trying to access the below URL but I receive a network error. Can someone help on this asap?  

Hello, We want to use CRM Companion on Android. I can access the CRM/SRM screens. Does CRM Companion require an additional license?

Hi everyone,Could anyone confirm if IFS provides any recommended minimum sizing specifications for IFSCloud Management servers? I’d appreciate any guidance or documentation references.Thanks in advance!

In Apps 10 users were able to select/highlight more than one Business Opportunity at a time, right mouse and select Close Opportunity. In Cloud the Close option is only there when one record is selected -  If more lines are selected then the command buttons disappear -  Is this functionality scheduled to be added back? Thanks.

Hi,In Oil and Gas extension in App10 and prior, we have a functionality that when receiving a purchase order (PO), the PO number is copied to W/D/R number in the corresponding inventory transactions and inventory part in stock. This makes possible for us to track inventory for Transport, tax, return purposes etc..As Oil and Gas extension has become a core functionality in cloud, I wonder how the above functionality is implemented. Is it as same as before or a new column is used to track the PO information?

Hello,We are trying to upgrade our in house install of v10 to a later version of IFS Cloud which we will also host in house.  We do have a current process that works, however it takes 30+ hours to run.  It currently upgrades 10 to 23r2s4.  Then it cycles through 2 versions of 24 and 3 versions of 25.  It seems that we should be able to skip from 10 to the latest version of cloud that we plan on implementing to shorten the lifecycle.  However, there were some steps provided to us per our customization by IFS for the leap to 23r2s4 and there are some other steps for the initial 24 version related mostly to queueing.  I’m trying to figure out how to include those while going more directly to a later version.  Any help or advice would be appreciated.  Thanks so much.Julie

Hi,In 25R2 , customers who use delivery continuity need to empty all cdbs and move code to relevant ddl/dml files to support online delivery.For customers who upgrade to 25R2 and dont use delivery continuity for now , can still do the same as above targeting future use of the feature and continue with offline installation? As per documentation this is possible as i understood?Best Regards,Wasana