If an order is in status Invoiced/closed, are you able to roll back, so that you are able to cancell the order.
In our system today we have decided that all our SCO orders will not stop at any steps, so they are Invoiced/closed from the start. That means that no “manually” steps are made.
That works fine on 90 % of our invoices from the service contract module.
But some of our customers would like to see a proforma invoice, before they want to pay.
That means that I need the possibility to sent a proforma invoice to the customer from the SCO order and then be able to set the order back in status “Planned”, if I do not want to invoice the customer for this amount.
Do anyone of you know, if this is possible to roll back and already Invoiced/closed order ?
Can you roll back and invoiced/closed order
+9Hi
There is no supported way in IFS Cloud/Apps to move a customer order including an SCO (Service Contract Order) backward in its lifecycle once the financial posting has occurred and the order is set to Invoiced/Closed.
This aligns with how financial integrity and auditability are designed in IFS.
✅ Why rollback is not possible
IFS enforces several non‑reversible steps once an order reaches invoicing because:
- Invoicing triggers financial postings that must remain auditable.
- Closing an SCO order completes the service contract billing logic.
- Reopening would create gaps in cost, revenue, and revenue recognition flows.
Regarding workarounds, Will further investigate and get back to you.
Hi
Thanks for the reply, I unfortunately also thought that myself, that there were no rollback and that gives a lot of sense regarding the financial part.
You do not need to spent time on further investigation, I have got the answer that I needed.
Thank you again.
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