Support & Services FAQs and Help

151 Topics

KethDo Gooder (Customer)

asked in Support & Services FAQs and Help

Hi,Does someone can help me on the following erro message when I try to create a new company from an existing one : “Compile_error2 : Error during compilation of LU - Error details : 4092 in \Generated Code\SAV_Company_CFP.CRE\SAV_COMPANY_CFP Please help.Thanks in advance

532

9 months ago

jorge.cabralDo Gooder (Customer)

asked in Support & Services FAQs and Help

Modify EDI 810 XML File based on Sales Part

We want to not produce /send an invoice line for a zero dollar sales part (e.g. Chep Pallets) on the EDI 810 XML file. Is there a way to do that in IFS 9.0?

271

9 months ago

AMACBARADELDo Gooder (Customer)

asked in Support & Services FAQs and Help

I have no result when I made a request to the community

Hello,Since several days I have no result, whatever the subject when I made a search on the community.Any idea?

201

9 months ago

bhavuk.chhabraDo Gooder (Customer)

asked in Support & Services FAQs and Help

SVD SLA not working

Hi Team, We are having a requirement in which when the service department is “SVD1” and priority is 1 or 2 we should have “SVD SLA1” else” SVD SLA2”. The below expression we have created but its not working. Can someone please help on this.Expression :- if(($new.event.servDept.shortCode = "VND ACCENTURE IDP" or $new.event.servDept.shortCode = "VND ACCENTURE IGA") and ($new.event.PRIORITY.shortCode ="PRIORITY 1" or $new.event.PRIORITY.shortCode ="PRIORITY 2")), "VND ACCENTURE IGA P1-P2", "VND ACCENTURE IGA P3-P5") RegardsBhavuk

9 months ago

JustinJDo Gooder (Customer)

asked in Support & Services FAQs and Help

Can no longer see our Cases or open a new one on IFS service centre

Feb 9th 2024, 10.30 am. I can still login to Service Center, but this morning, once I have done that, if I select All Cases from the drop down, I just get an empty screen with a red information message across the top of the screen. Also if I try to report an issue, I end up on that same screen. Have tried clearing browser cache and logging in again, but no luck. How do I request that someone checks the access for my Portal account? It was fine yesterday. What I see. If I go to Cases - All Cases, just get the same empty screen again.Thanks

171

9 months ago

GDFMNICHOLSDo Gooder (Customer)

posted in Support & Services FAQs and Help

IFS Community Search Engine Functionality

I have had a real hard time trying to search for topics on the community page. When I enter in keywords, it brings up all sorts of topics. It will bring up any topic with any of the keywords in the search and if I narrow down to just a few keywords, there are normally a few hundred topics.My suggestion would be to make the search engine more functional to bring back better results. Even when I go to create a ticket, all results that come back have nothing to do with my issue.I understand that the efficiency of a search engine has a lot to do with the user inputting a search, but I try to search all sorts of things and very rarely find an answer on the topic at hand. I feel like I know how to use a search engine well.

140

9 months ago

secenoDo Gooder (Employee)

asked in Support & Services FAQs and Help

Customer user access to Support Now

Hi,Customer user is not working in SNOW. How can they gain access to Support Now?

320

9 months ago

rautakarDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Cloud Ubuntu 20.04 environment, error in ifsapp-proxy POD

IFS Cloud Ubuntu 20.04 environment, fresh install, error in ifsapp-proxy POD (see attachment). Proxy won’t start. We found this error message: "socket() [::]:8080 failed (97: Address family not supported by protocol)". We don’t have IPv6 in use, is it necessary? How can we change the configuration to use only IPv4?

470

9 months ago

RacRungtMDo Gooder (Partner)

asked in Support & Services FAQs and Help

My customer is using IFS App 10, which support will end 27 Mar 2025.

If my customer is using IFS App10 and still happy with version and did not want to upgrade to Cloud. After 27 Mar 2025,do customers need to pay extended support, if they don’t need any support from Global Support. Kindly make it clear, so I can deliver the right information to customer. Rungtip M.

2910

9 months ago

WatcharaphornDo Gooder (Partner)

asked in Support & Services FAQs and Help

PL/SQL: numeric or value error: character string buffer too small App 8 Core

HiFrom the view I made on IFS App 8 Core, I am unable to build a screen.Thanks

400

9 months ago

usama_wrkDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS application dependency on Fortran Software

Our platform team is preparing for IBM software audit and found IBM XL Fortran 15.1 software in AIX server where IFS 10 Prod is being hosted. Is there is any dependency of IFS application on Fortran Software Runtime Libraries. If not then, can it be uninstalled safely?

9 months ago

WampyraeDo Gooder (Customer)

asked in Support & Services FAQs and Help

How to reset column conditional formatting ?

Hi,During testing I implemented some conditional formatting which produced an error.The only actions available are "reload", "details" or "go to home page".How do I reset this setting.To resolve it, I deleted the user and recreated it. (not a good solution)Kind regards.Mickael CORMIER

1582

10 months ago

AbhilokSidekick (Partner)

asked in Support & Services FAQs and Help

Application download did not succeed

IDENTITIES Deployment Identity : Ifs.Fnd.Explorer.C1-BF-E5-54-D8-B8-AD-47-2C-6B-2F-A4-06-B6-F6-03, Version=10.2401.507.5404, Culture=neutral, PublicKeyToken=8ae181aec271c687, processorArchitecture=x86 Application Identity : Ifs.Fnd.Explorer.exe, Version=10.2401.507.5404, Culture=neutral, PublicKeyToken=8ae181aec271c687, processorArchitecture=x86, type=win32APPLICATION SUMMARY * Online only application. * Trust url parameter is set.ERROR SUMMARY Below is a summary of the errors, details of these errors are listed later in the log. * Activation of https://ifspreprodnew.apmterminals.com/client/runtime/Ifs.Fnd.Explorer.application?ADMINGATEWAY=true resulted in exception. Following failure messages were detected: + File, Ifs.Fnd.Explorer.exe, has a different computed hash than specified in manifest.COMPONENT STORE TRANSACTION FAILURE SUMMARY No transaction error was detected.WARNINGS There were no warnings during this operation.OPERATION PROGRES

7004

10 months ago

ThieubanSidekick (Partner)

asked in Support & Services FAQs and Help

Gold Support - Reported Cases Resolution Time

Hi All,How can we see the resolution time (SLA) based for each reported cases under Gold Support. Also, what is standard case response time and resolution time for reported cases under gold support?

661

10 months ago

vee-rasak_piDo Gooder (Customer)

asked in Support & Services FAQs and Help

How to setup Office 365 supported Mail Sender configuration in IFS APP9?

I’m have tried to config as below but can’t send message from the system. could you help to support ?

1762

10 months ago

andrei.dancDo Gooder (Customer)

asked in Support & Services FAQs and Help

Chat feature partitioning by service department

Hey, I have a question about the chat feature in assyst:https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Category:ChatI would like to be able to partition the assyst users acting as service desk agents(for chat) by service department. Is there any way to do this?As I understand it, by default all assyst users(service desk agents) all go in one pool of available chatters and they are assigned contact users to respond to on a round robin basis. However, consider that we have a HR department and a general IT department and we want contact users who initiate chats from a HR ticket to go to HR agents and IT tickets to go to IT agents. Is there a way to achieve this?

120

11 months ago

greensldDo Gooder (Customer)

asked in Support & Services FAQs and Help

Are you able to disable being allocated items?

Hi,Would like to find out if I can stop myself being allocated any items when I am not working. For example when on annual leave. Don’t want anything being passed to me that would exceed the SLA, before I am able to look at the item. Thanks.

11 months ago

VPADABERGDo Gooder (Customer)

asked in Support & Services FAQs and Help

Error when trying to login to IFS portal

I get this message when I’m trying to login to IFS portalParameters in the customized error page:Transaction ID = 519733-PPE0Session ID = -Violation Category = APPFW_SIGNATURE_MATCHViolation Log = CEF:0|Citrix|NetScaler|NS13.1|APPFW|APPFW_SIGNATURE_MATCH|6|src=165.1.243.106 spt=49448 method=GET request=https://portal.ifsworld.com/ msg=Signature violation rule ID 6414: web-misc novell groupwise messenger accept-language header buffer overflow attempt cn1=4989252 cn2=519733 cs1=WAF_PRO_PROD cs2=PPE0 cs4=ALERT cs5=2023 cs6=web-misc act=blockedSession Cookie : -

2758

11 months ago

mipalkDo Gooder (Employee)

asked in Support & Services FAQs and Help

IFS App10 performance after UPD installation

Hi All,After a UPD installation is there are any performance issues be faced by the customers in IFS App 10 . And is it able to resolve these performance issues by re-publishing and synchronizing the custom fields on related logical units.

110

11 months ago

ZIGESAMMDo Gooder (Customer)

asked in Support & Services FAQs and Help

Lobby visual effect different between IEE and Aurena

There is a possibility to add an image as background for a lobby element:IEE lobby element: Couter with following parametersparameters adjusted in IEEResult in Aurena LobbyIt seems that this behavior in Aurena is a bug. The expected effect should be a 10% transparent image mixed with a 20% transparent yellow background. In IEE it is ok, in Aurena not.Addition there is a second nearly similar effect: A list-element with a transparent background color works in Aurena as expected. But if you expand the element to fullscreen the transparent effect disapears and the fullscreen looks like a color with 100% transparent paremeter instead of for example 20% (as it is with normal size)Is that a feature or a bug?

210

11 months ago

ckmyersSidekick (Customer)

asked in Support & Services FAQs and Help

Rights in assystNET for Forms/Processes

Hello, I’m hoping someone can help me, we have run into an issue and our assyst Admin is unable tor resolve it.Essential in the DEV environment, I am trying to demo how a process works, I’ve been added to all the SVDs in the process, but when I try to close a task, I get a rights error. Another user has the same issue. even if I re-assign the task to myself. I also noticed a discrepancy in the error messages depending, if I tried to close the task in assystWEB, or from the Process Manager App.Detailsin assystWEB I receive this errorYou do not have rights to amend this processes - the event to which it is attached is not assigned to your service department.One or more of the above errors was generated attempting to create Task Events from the process 'Account:Delete'. There may be a configuration issue preventing you from progressing this process. If you are not sure why this is happening, please contact your administrator for further assistance.If I take action from the Process Manager

140

11 months ago

JustinJDo Gooder (Customer)

asked in Support & Services FAQs and Help

How to register for the service centre when I already have a community account?

Hi, I already have access to the IFS Community with my work email address and a user name. I am now trying to register for the service centre for support purposes as well. If I try and register for that, it says that I already have an email address registered for that, but if I try and login to the service centre with my email address registered for the community, it says that email account is not a valid one. I cannot find any option for people like me already registered on the community site to additionally register for the service centre / customer support and FTP with my same work email address .

231

11 months ago

VenglundDo Gooder (Customer)

asked in Support & Services FAQs and Help

User Cancel Invoice Authorization

We have several Sites on our IFS system. One of the sites, I get an error that states User is not authorized to cancel an invoice. How do I add myself as a user to cancel invoices?

1062

11 months ago

reitzben11Do Gooder (Customer)

asked in Support & Services FAQs and Help

How to grant access to Report time on Time Card in Aurena

I am in the process of setting up users to report their employees times using the time card. I have provided access to the TimeCardManagerHandling projection and still does not give them access. I have tested other projections as well and all still gives them the same error about not having granted permission. I am not sure if there is a better way than the debug console to help find the projection I am looking for. Thanks.

711

11 months ago

Sarfraz HussainDo Gooder (Customer)

asked in Support & Services FAQs and Help

Background Jobs - Warning.

IFS Apps 10 Update 15 LIVE Database. We are running backgrounds Jobs - and one of the jobs is showing a Warning. This jobs is for Heavy Clean up - and error is showing has failed due to Value too large for Column IFSAPP. (Please see attached image) Would this be slowing down the performance of IFS. Is there anything we can do to clear this warning.

1012

1 year ago

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