Support & Services FAQs and Help

Greetings!Why would the shop order show qty 2 of 45750, but when looking at the Config Structure I see only one in IFS apps 10? 

Hi,I am trying to set up e-mail event action when creating a new customer with customer category = Prospect but it doesn’t work. I have attached pictures how I satt upp. I have tested with different value like ‘Prospect’, PROSPECT ‘PROSPECT’ etc but nothing work. When I took away Condition = and Value the mail triggas so it must be wrong syntax on value. Could someone help me to see what is wrong?  We have 24R2SU2, thanks. 

QuestionBelow is a copy of a dispatch for a certain product. As you can see the Part number FD BARREL and the Deliver To: CW250 show part numbers. However when I tried to print another dispatch for a different product no part numbers showed up under the same Part number FD BARRELL / CW250. Why would that be in IFS Apps 10? 

Greetings!If I wanted to write a calculation in IFS Apps 10 so that when certain items are chosen in the Configuration ID, IFS runs this calculation and tells me weather those certain items are allowed or not, how do I go about doing that?

Greetings!For some reason there are part numbers not showing up on a Dispatch sheet but are showing up on the BOM. I double checked the routings and the routings are buildable. The parts have the correct Config Structure Rules, everything seems correct but it is not showing up on the Shop Order Pull Sheet. It seems to only not show Operation 10 Notes CW250 

Greetings!For part number FD ENGINE i the Configuration Structure, In see the Operation Numbers listed. However, when I created a DOP the operation numbers do not show up. Anyone know how to fix it in Apps 10? 

Greetings!When trying to update my DOP Header I keep getting this error message. How can I fix it in IFS Apps 10? 

Account and cost center description are sometimes available in invoice authorizing screen and sometimes not.It is troublesome to look up the accounts and cost centers when the descriptions are not available.

Is it possible to add to the form of Count per Count Report a custom field.  I would like to add it to the form that is displayed for a count report, not just to the report designer report.  I have enabled custom fields in the attribute.Thank you

Dear Experts,Recently i have created four new custom fields. Now i want to set them as a group section. I have tried with the Technical Documentation of IFS EE APP10 also. but i could not find any related resources. Please need some help from you guys. Like in the image that i upload, i want to group the below Bank Guarantee Fields into one section. How can i do that? ​​​​​​

Dear Experts,I tried to add three new customer fields to Customer Window of IFS EE. This is how i tried to do that.First i have identified the Logical Unit that i need to add the field. Then i went to Custom Field, fetch the CustomerCreditInfo LU then went to add the field. Field type - persistent, then gave the name , then assign the data type, then gave the properties, lastly gave the publish information i have ticked the public and approve. then right click on the header and i have published the three fields. now all the three ticks are checked. then i went to the refresh server cache and refreshed the security, reference and object connection.  then i went to the customer window and credit info tab. i have right clicked the and navigate to custom objects - fields.. but the issue is i can not see the three fields that i added in the custom field window. 

Hello,  in the past, the "KPI lobby" in IFS Cloud was discussed here - the last information I found is that it involves a manual calculation, not automated, using BPA.In the system, there is the option to connect "workflow information," meaning the BPA process key is available, but how does one work with it?Could I please get screenshots of how to set up an automatic calculation of values under an element?Or some scenario how to create easy element with automatic calculation?How use workflow information in Measurement Configuration? 

Dear IFS Community,  We hold a perpetual license for both IFS and Oracle. In the event that we do not renew the Annual Maintenance Contract (AMC) with IFS, will the company cease issuing user license keys, or will we still be able to obtain them as needed?

We currently have a few users that are not able to launch IFS Enterprise Explorer.When they try to open the application it directly crash, this can be found in the event viewer. What we currently can do and solve the problem on 80% of the time is remove the 2.0 folder and restart the system. The only problem is that is will work for a few days.Currently we have 1 user where this solution isn’t working. There is no way to start IFS anymore.When launching from a Inprivate window it will download IFS but afterwards it will crash again.I also tried launching it from another Windows account on this laptop and this is also not working. So this should mean the problem is not in the 2.0 folder.

Greetings!I released a part number FDM300 with serial number 19490. All went through, and IFS Apps 10 kicked out a Spec Sheet. But when I loom at the Part Serial Reservation, I do not see 19490. 

Greetings!When running a interim demand header I get the following error. I made sure to have the child part FD DRIVE AXLE and parent part FDM300 have a phase in date before 06/17/2025, but the error still shows up in IFS apps 10 

Greetings!I released a part number FDM300 with serial number 19490. All went through, and IFS Apps 10 kicked out a Spec Sheet. But when I look at the Part Serial Reservation, I do not see 19490. How can I make it to show 19490 on the Part Serial Reservation tab?

Greetings!While trying to create a DOP Header I received the following error. What does this mean? 

Hello,I’m using IFS CLoud 24R1.I’m trying to schedule a SQL Quick report. The result is conform without parameter:SQL is : SELECT  *FROM INVENTORY_PARTWHERE PART_NO = 'G1201500'The result is a correct excel file.if I define a paramater:SQL is : SELECT  *FROM INVENTORY_PARTWHERE PART_NO = &PartNo And I put the same value on the Schedule Report:the result is a empty excel file.  Do you have an explanation? 

Hello IFS Community,I recently encountered an issue where I was unable to export Quick Reports to PDF from IFS Cloud using Google Chrome.The export function worked perfectly when using Microsoft Edge.The solution that fixed the issue was to completely reinstall Google Chrome.I'm posting to see if anyone else has experienced this or might know the potential root cause. Thank you

Hello IFS Community, Please note: The personal details used in this post are fictitious and intended solely for testing and demonstration purposesWe are having a problem with the organization chart. The supervisor information of some employees does not appear on the chart. We would like to explain this situation with an example: Rohan Patel, registration number 2025019, works in the “Manager” position. According to the position structure, the next level above this position is “Coordinator”. However, there is no employee assigned to the “Coordinator” position in the 230 Painting Operations department where Rohan Patel works. Therefore, Rohan Patel's supervisor appears as vacant on the chart. However, our expectation is that if there is no one working directly above the position, the supervisor should be determined by going up to the next level. In this ca

Hello, does anyone know how to configure a selector in IFS Cloud to make it search also for other items e.g. Description ? Thank you!BR Herbert

Hello, I have set up schedules task, and even though they are not ative I want to keep them. However they are deleted frequently.I’m assuming a standard Cleanup backround job is deleting them. But I don’t know which one.Do you have an idea?Is there a setting to identify scheduled tasks that shouldn’t be deleted? Thank you

Hello IFS Community, In my company we’re using IFS 9.0.020.0 version.  When we click a tab for the first time on any page, an error occurs while loading the dll package. The problem exists in the image.  Do you have a solution for this issue? Thank you, Muzaffer 

Is there any documentation for the Incoming Orders process or any documentation that could answer the following questions?• How does the application determine the contract (site) to apply to the order? For instance, we have 1 order that finds the contract (site) but others that don’t so I would like to understand what the determining factors are.• Is there a way to have the system enter the Input UOM, Input Qty and select the appropriate SPL for the order without these being on the Customer’s PO?• Is there a way to include on the Incoming Order and the Customer Order what the customer’s PO sales price is so that it can be compared to what the current sales price actually is?Product Version: 24.2.5