Support & Services FAQs and Help

Hello IFS Community, Please note: The personal details used in this post are fictitious and intended solely for testing and demonstration purposesWe are having a problem with the organization chart. The supervisor information of some employees does not appear on the chart. We would like to explain this situation with an example: Rohan Patel, registration number 2025019, works in the “Manager” position. According to the position structure, the next level above this position is “Coordinator”. However, there is no employee assigned to the “Coordinator” position in the 230 Painting Operations department where Rohan Patel works. Therefore, Rohan Patel's supervisor appears as vacant on the chart. However, our expectation is that if there is no one working directly above the position, the supervisor should be determined by going up to the next level. In this ca

Hello, does anyone know how to configure a selector in IFS Cloud to make it search also for other items e.g. Description ? Thank you!BR Herbert

Hello, I have set up schedules task, and even though they are not ative I want to keep them. However they are deleted frequently.I’m assuming a standard Cleanup backround job is deleting them. But I don’t know which one.Do you have an idea?Is there a setting to identify scheduled tasks that shouldn’t be deleted? Thank you

Hello IFS Community, In my company we’re using IFS 9.0.020.0 version.  When we click a tab for the first time on any page, an error occurs while loading the dll package. The problem exists in the image.  Do you have a solution for this issue? Thank you, Muzaffer 

Is there any documentation for the Incoming Orders process or any documentation that could answer the following questions?• How does the application determine the contract (site) to apply to the order? For instance, we have 1 order that finds the contract (site) but others that don’t so I would like to understand what the determining factors are.• Is there a way to have the system enter the Input UOM, Input Qty and select the appropriate SPL for the order without these being on the Customer’s PO?• Is there a way to include on the Incoming Order and the Customer Order what the customer’s PO sales price is so that it can be compared to what the current sales price actually is?Product Version: 24.2.5

In IFS 9, we used to be able to define different searches depending on if the header or the row was selected. Clicking on the header would bring back the entire list that was displayed in the lobby element. Clicking on the row would only bring back that one item in the query.Is there a way to accomplish this in IFS Cloud - specifically 24R1?It would be nice to link the header to an overview form and the row to a detail form.

SSO integration with OpenIDConnect with IFSCloud and MicrosoftEntraID.There are two login entry points.Confirmation 1 For SSO login, EntraID issues an access token, an ID token, a refresh token, and a session token. The validity period of each token is controlled by the EntraID settings. Are there any errors?Confirmation 2 For IFSCloud login, IFSCloud issues an access token, ID token, refresh token, and session token. The validity period of each token is determined by the IFSCloud settings: System parameter[Time a session is allowed to be idle before it expires][Max time before a session is expired] and Configuring IAM Sessions and Tokens[Access Token lifespan][Session Max][Sessions Idle]. Are there any errors?Confirmation 3 System parameter[Time a session is allowed to be idle before it expires][Max time before a session is expired] and Configuring IAM Sessions and T

SSO integration with OpenIDConnect between IFSCloud and MicrosoftEntraID.does IFSCloud support CAE? Specifically, does it support CAEP?Please let us know.    CAE=Continuous access evaluation    CAEP=Open ID Continuous Access Evaluation Profile

Currently using IFS Applications 2003, and I need to make layout changes to some reports generated via StreamServe. The files we have are: .lxf file (layout file) .dux file (data/config file) There are no .rpt (Crystal Reports) files, as these reports are not based on Crystal Reports.I need to add a text label  to the layout, but I’m unable to open or edit the .lxf file. From my research, it looks like I’ll need StreamServe Design Center (formerly known as StreamServe Studio) installed to make these edits.A few questions: What version of StreamServe Design Center is compatible with IFS 2003? Are there any specific installation steps or prerequisites for older versions? Is there an alternative way to edit .lxf files without Design Center?

We are considering turning on the function on a site to allow “Move Functional Objects”?  We learned that once this is turned on it cannot be turned off. What are the potential negative impacts on the system if turn this on?  

Hello all, My company works from two different sites, and therefore we have two different sites set up on Cloud. I have been tasked with configuring the design and appearance based on which site we are on. Has anyone had any luck on this, and can you tell me how to did it? Thanks in advance

When opening an ongoing task in Aurena (Service module), the side panel opens every time. This causes the technicians to have to minimize it each time, which is a minor annoyance. They often use tablets, and the panel takes up a lot of space.Currently, we are on IFS UPD25.Is it possible to have it always minimized? If so, how? Unfortunately, I have limited knowledge regarding Aurena and hope someone can assist with this.When it opens:Minimized: Thanks!

Every time I try to log in to the community, it does not recognize my password and I have to change my password every time.Any ideas what is causing this?I am using my proper username every time.  I have used my password manager as well as manually entering it and both fail, I have to reset every time.

The IFS Cloud 25R1 Deprecation Log lists the fonts that will no longer be available in Report Studio. -Monotype fonts will no longer be available in Report Studio after 25R2-Fonts need to be adjusted to match the new standard (Deja Vu) If IFS is going to disable Monotype fonts and make Deja Vu the standard, I think they need to add Deja Vu to the report font screen as soon as possible. How can I develop layouts using Deja Vu fonts and map them to Japanese fonts to develop reports? <Background>Currently, we are developing reports with IFS Cloud 24R2. Given the above policy, we plan to develop layouts using Deja Vu fonts in Report Studio and map them to Japanese fonts so that we will not be affected when 25R2 is applied in the future. However, Deja Vu is not displayed on the IFS Cloud report font screen. As a result, we cannot map Deja Vu to Japanese fonts.

I deploy software by creating win32 app packages in windows intune.I am trying to get switches for the IFS DevStudio install to work in CMD (Command) I have tried:SetupDeveloperStudio_18-64bit.exe /S /v/qnandSetupDeveloperStudio_18-64bit.exe /helpBoth display the install wizard in my test environment Sandbox.Can anyone tell me how to obtain the switches OR if there is a .MSI install version please? Many ThanksLouis  

I tried to automate some of the MWM Mobile Desktop application using  a Tool called “ Katalon Studio”. But I encountered an issue , while trying to automate Desktop application of IFS MWM Mobile, When trying to launch the desktop application of IFS MWM Mobile .exe file in the Katalon studio, it was throwing an error as below highlighted.Please contact your system administrator with the following information:WebUI\images\extension_menu.png   at System.Drawing.Image.FromFile(String filename, Boolean useEmbeddedColorManagement)   at Clevest.Mobile.PIBL.Testo.TestoControl..ctor()   at Clevest.Mobile.PIBL.LogicHandlers.TestoLogicHandler.InitializeLogicHandler()   at Clevest.Mobile.PIBL.LogicHandlers.TestoLogicHandler..ctor(IAppOwner owner, IApplicationManagement appManagement, INativeWebCommunicator masterCom, IExtensionHelper extHelper)   at SmartDeviceApp.N

I would like to know what is best automation tools, which will help me to automate the test cases for MWM Mobile Desktop applications. Any suggestions Please.  

Hi,We’re having a problem in APP9 IEE environment. The application is too slow for only one user, but for other users it’s working/loading fine. Anyone can suggest and lead where to look at to solve this problem?Thanks & Regards,Asanka.

Hello, I would like to know if there is an existing page or functionality in IFS that allows users to view and enter annual objectives for a specific division Project. We are looking for a screen that would help manage this data centrally and facilitate performance planning and tracking across divisions.If such a feature is available, could you please let us know where to find it or provide guidance on how to configure or access it?Thank you in advance for your support.

Does anyone know how to the default date format for Cloud?

Hi,I tried to hide a colum “Proj Activity Seq No” in Page Configration so it applys to all user at my company but I can not find where to configure in Page Desinger in this pop upp window.  The column you find in Posting Proposal/ klick on View Cost Postings then pop up window call Cost postings. I opened Page Designer from Posting Proposal and tried to find where I can configure the pop up window but need help to find, thanks. Please note that we know that we can hide from Cloumn chooser but since this is valid only one user, we want to push to all user so that why we want to do this in Page Configration.  We have 24R2SU2. 

Hii have question about app 9How to use IFS Middleware Server Admin Console in APP 9 ?how to setting ?What is it used for ? Thank you 

I was wondering what the correct syntax is for the “starts with” operator. In the technical documentation, I’ve only come across the operator shown in the screenshot below.Does IFS Report Designer support “starts with” and “doesn’t start with” operators?I need to add a visible condition to exclude any records where CHARACTERISTIC_DESC starts with "B36", so they don’t appear in the report.Here’s what I’ve tried so far, but none of these worked:contains(tns:CHARACTERISTIC_DESC, 'b-36')  starts-with(tns:CHARACTERISTIC_DESC, b36)  starts-with(CHARACTERISTIC_DESC, b36)   I would appreciate any tips.Operator Description and Logical-and or Logical-or not() Negation = E

I have successfully created a datamapper and channel in ETM 11.8 to try and update the user Contact Manager, however, although it appears successful when I run the import, but nothing is updated and all I get is ‘Record to Update’ value not found.The datamapper is like this, although I have tried various derivatives and still get the same result - can any one advise me what I am doing wrong? Thanks 

Does IFS Cloud provide any SFTP as SAAS service?It does not make Sence to use external SFTP server when I am using IFS cloud services, I would be expecting that it should be an additional service that is running on IFS cloud infrastructure. Thank you