Support & Services FAQs and Help

StevenHsuSidekick (Customer)

asked in Support & Services FAQs and Help

Hi all,I would like to retrieve the login history records for users.I've gone through some discussions in this community but haven't been able to figure it out yet.I've already set up in the window "Set History Log", but I'm unsure how to access the records.I want to know where I can find the records after completing the setup? or I need to set in other window?

20015

2 months ago

AGEMAYELDo Gooder (Customer)

asked in Support & Services FAQs and Help

Customer Order Search

Hello, I wondered if there was a way to limit the amount of order lines that populate when pulling up a customer order. We have some very large orders that have thousands of order lines so it can take a while for them to load when we pull up the order. Is there a search parameter or something similar I can set so that the customer order would only load a portion of the lines to begin with? For example, if I only wanted to look at non-invoiced lines, could I load the order with just lines in the “released” status? We are currently still using IFS 9 Applications.

431

2 months ago

SASIUSDo Gooder (Employee)

asked in Support & Services FAQs and Help

Microsoft Fabric connection to IFS

Looking for help configuring Microsoft Fabric with IFS Application. we need some assistance with getting MS Fabric and IFS API's Authenticated so data exchanges can happen.

1172

2 months ago

Louis IDo Gooder (Customer)

asked in Support & Services FAQs and Help

Silent intune win32app deployment of SetupDeveloperStudio_18-64bit.exe

I deploy software by creating win32 app packages in windows intune.I am trying to get switches for the IFS DevStudio install to work in CMD (Command) I have tried:SetupDeveloperStudio_18-64bit.exe /S /v/qnandSetupDeveloperStudio_18-64bit.exe /helpBoth display the install wizard in my test environment Sandbox.Can anyone tell me how to obtain the switches OR if there is a .MSI install version please? Many ThanksLouis

2 months ago

RusiiiruSidekick (Partner)

asked in Support & Services FAQs and Help

Failed to start Excel Application , Retrieving the COM class factory for component with CLSID {00024500-0000-0000-C000-000000000046} failed due to the following error: 80040154 Class not registered

Hi, I'm getting below error after installing IFS BRES.Does anyone know how to fix this.Failed to start Excel Application , Retrieving the COM class factory for component with CLSID {00024500-0000-0000-C000-000000000046} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)). , with above error im getting another one.Template rendering Exception: Object reference not set to an instance of an object., . Error not related to report design. Therefore report not saved to error folder. Last successful execution log entry: Failed to start Excel Application , Retrieving the COM class factory for component with CLSID {00024500-0000-0000-C000-000000000046} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)). ,

4673

2 months ago

ZhanHaoDo Gooder (Customer)

asked in Support & Services FAQs and Help

License Management in IFS Cloud

Hi all,In App9, we can see the full user limit in License Metrics. In my case is 170. How can we see this info in IFS Cloud? From License Metrics in Cloud, i can only see the “IFS users that consume a full license” instead of the total license we have.Thanks.Regards,Zhan Hao

520

2 months ago

mbatasiDo Gooder (Customer)

asked in Support & Services FAQs and Help

Refresh Cache Full

What is the purpose of “Refresh Cache Full”, what does it do and why is it used? Thank you in advance.

100

3 months ago

AccHarprSDo Gooder (Partner)

asked in Support & Services FAQs and Help

How to un reserve the Part

(IFS CLOUD)Hello,I have created the Inventory part with multiple serial parts connected to this, to use them for Rental functionality. In Inventory Part in Stock, One of the Serial Part is showing as Reserved (Reserved Qty: 1) with Ownership as Company Rental Asset. How I can un-reserve the part to make it Available to use on other projects?

332

3 months ago

Lycanthrope74Do Gooder (Partner)

asked in Support & Services FAQs and Help

Academy Courses - Knowledge check

HiNew to the Community Forum as a Partner - I was just wondering if anyone had come across any way in the Academy Courses to review Knowledge Check questions, once you’ve passed the Knowledge Check? I got one question wrong so, I would like to know which one it was I got wrong so that I can bone up on the course material for that particular section before proceeding to the final Knowledge Check.Is there any way to do this? Many thanks.

472

3 months ago

mehmetsahin1755Do Gooder (Customer)

asked in Support & Services FAQs and Help

I can not enter https://formauth.ifs.com/

Hi,I can not enter https://formauth.ifs.com/. Can you help me?

3 months ago

mehmetsahin1755Do Gooder (Customer)

asked in Support & Services FAQs and Help

How to add new user in IFS Lifecycle?

Hi, I am Mehmet from Polipa Plastic. I need to add new users in IFS Lifecycle for technical support.

471

3 months ago

MPOSDo Gooder (Customer)

asked in Support & Services FAQs and Help

Inventory Part at Customer stock and RMA return on same Part

Hi All, In the Past when we had Serial Object related items delivered to Customers and activated these Customers and products (Serial Objects) as Consignment stock we saw that the parts where in Inventory at the Customer.Than when we created an RMA to return these Parts.When the product arrived we try to receive, but than the system would generate the following message :“ First the product needs to be consumed, before you can receive it “We than had to go to the “Customer Consigment Consumptions” and click Report Consumed. At that point the ownership was transferred from Company owned into Customer owned.We than would go back to the RMA and receive it in our stock as company owned again, without any problems.This was the case in 22R1/22R2, which was really good!The only thing we saw was that when the customer was not the same on the RMA than where the stock was laying we would not receive a message and we had the product on stock, but also the same product/serial object in Inventory at

300

3 months ago

shashank.gujarathiDo Gooder (Partner)

asked in Support & Services FAQs and Help

Order report creation

Hello Experts,I need your advice on a scenario.For our client in 23R1 cloud version we are creating a fresh new order report. We would be creating new model file. All other components like RDF , Layout will also be created newly.Is this considered as Modification or Configuration (In terminology of CRIM) ?My understanding is that it is not modification as we are not touching the core.Can you please let me know your thoughts on this.Regards.Shashank

180

3 months ago

ckmyersSidekick (Customer)

asked in Support & Services FAQs and Help

Can you import Location (ie Building and Address Data)

I’m working on a project to clean-up and update all the Building Addresses for our offices.My thought was if I had an SQL DB that assyst could pull and synch the location Data, we could automate the changes in assyst whenever the SQL DB is updated. But I couldn’t find what I was looking for, probably due to not knowing what I should be looking for in the docs.I’ve checked the assystETM, and Database Table: Building documents online, which if I’m not mistaken, if I created a table that matches the Table structure it could be imported.Any ideas and/or suggestions greatly appreciated.C.

3 months ago

JukkaJSidekick (Customer)

posted in Support & Services FAQs and Help

Loss of Send Email Option for Customers

Hi. Changes this big should not be hidden inside periodical maintenance notifications. This change in email usage has a great possibility to do massive harm in the capabilities for communication between the vendor and customer. In our case we have a light (and sufficient) email-integration in use between our own and IFS’ ticket portals. Now it’s unclear if this will work from now on. It is vital to have it working. Will get back to this after talking about it in more detail with our IFS consultant.

23013

3 months ago

Romain_SNPDo Gooder (Customer)

posted in Support & Services FAQs and Help

Ifs print agent

Hello everyone,We are using ifs print agent on 2 differents computers (Windows 11 OS, 16giga ram and the computer is not doing anything else excepted executing print agent 24/24 and 7/7) for our production labels.We are on ifs cloud latest release and version.For some unknow reason sometimes one of the print agent stop to work (sometimes the rest services and server avaibility turns to red, sometimes it’s still displaying “status ok” but in reality nothing work anymore). The log file isn’t telling us why and the origin of the problem.It also already happen that both ifs print agent on both computer stopped at the same time, we had to uninstall/reinstall the print agent to make it work again.Does anyone else already experienced that kind of problem ? It is mandatory to install this on a “dedicated” server ?Thanks for tips and answers.

723

3 months ago

jegarciaDo Gooder (Customer)

asked in Support & Services FAQs and Help

A Quick Report with Row Type and SQL Statement

Hi, I need a Quick Report with GROUP, ORDER, SUM, ROUND, etc, like a SQL Statement very complicated, but I need the “Row Type” in this quick report, like this: (this is a proposal) I know that this not exist., but I need have navigate to a subcontract with “View details” but with SQL Statement. Atte. Javier García.

230

3 months ago

tedszmaj1Do Gooder (Customer)

asked in Support & Services FAQs and Help

How to Make a Service Case

Where do i go on this site to open a case?? It should not be this difficult.

411

3 months ago

rkurfman.vibDo Gooder (Customer)

asked in Support & Services FAQs and Help

Report Rule for specific Layout for specific Customer

Is there a way to create a Report Rule to select a specific Layout to default based on a specific Customer Number: I tried this, but was unsuccessful:

662

4 months ago

SebGeorgMDo Gooder (Partner)

asked in Support & Services FAQs and Help

How send a mail using "Execute Online SQL" Event action Type in IFS

HiI would like to create an event using Execute Online SQL in sending a email. has any one done it before. Regards

1503

4 months ago

cokaslan12Do Gooder (Customer)

asked in Support & Services FAQs and Help

Excel Output Error when using WildCard in Quick Report

Hello IFS Community,In my company we are using IFS 9.0.20.0 version. When we made quick report and tried this report we are getting an issue. When we use WildCard in PL/SQL query, we get this problem when we click the export to excel button from quick report. PL/SQL query is “SELECT order_no, customer_no FROM customer_order WHERE customer_no = '&[M----]CNO'”And this problem exists in the image Do you have a solution for this issue? Thank you, Muzaffer

1811

4 months ago

Romain_SNPDo Gooder (Customer)

asked in Support & Services FAQs and Help

Page designer : Setup a filter to a default value

Hello, I want to know in ifs page designer how can I setup a field to a specific value per default.Let’s say I want in a “production” context to set the Selection field to “All” by default for every user.Best regards

1451

4 months ago

abcastrilloDo Gooder (Customer)

asked in Support & Services FAQs and Help

Enterprise Explorer Outage

Is anyone else experiencing a system outage with Enterprise Explorer? “Cannot download the application. The application is missing required files. Contact application vendor for assistance.”

281

4 months ago

ckmyersSidekick (Customer)

asked in Support & Services FAQs and Help

Changes to Calendar Drop Box

Hello,Previously our Calendar drop list in our assystNET form would have the Calendar and Clock.There was a requested change to have just the Calendar, which was implemented.My question is where do we find the combo Calendar/Clock or Clock list now? Thanks in advance.C.

4 months ago

ravinduDo Gooder (Partner)

asked in Support & Services FAQs and Help

Does windows server 2022 support IFS APP10 UPD17?

The IFS documentation indicates that Server 2019 is the only updated version(Link). Any follow-up mentions for Windows Server 2022 since then? If such a possibility exists, is it mentioned in an acceptable recommended source?

1412

5 months ago

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