Support & Services FAQs and Help

Dear Experts,I tried to add three new customer fields to Customer Window of IFS EE. This is how i tried to do that.First i have identified the Logical Unit that i need to add the field. Then i went to Custom Field, fetch the CustomerCreditInfo LU then went to add the field. Field type - persistent, then gave the name , then assign the data type, then gave the properties, lastly gave the publish information i have ticked the public and approve. then right click on the header and i have published the three fields. now all the three ticks are checked. then i went to the refresh server cache and refreshed the security, reference and object connection.  then i went to the customer window and credit info tab. i have right clicked the and navigate to custom objects - fields.. but the issue is i can not see the three fields that i added in the custom field window. 

Hello,  in the past, the "KPI lobby" in IFS Cloud was discussed here - the last information I found is that it involves a manual calculation, not automated, using BPA.In the system, there is the option to connect "workflow information," meaning the BPA process key is available, but how does one work with it?Could I please get screenshots of how to set up an automatic calculation of values under an element?Or some scenario how to create easy element with automatic calculation?How use workflow information in Measurement Configuration? Thank you for your information and advice.Jirina 

If "IAM Session and Tokens Configuration" "Sessions" and "Session Idle" of IFSCloud are changed to "62Minutes" and "Session Max" to "64Minutes"  logging in from 1, "Session Idle" is "62Minutes" and "Session Max" is "64Minutes" for logging in from 1, but they are not relevant for logging in from 2. Is the recognition correct?In the article "KB0065296", the following is described as "SSO_" as in "SSO_SESSION", but I would like to confirm that it has nothing to do with logging in from 2. "KB0065296"IFS Product - Not possible to alter the system parameter "Time a session is allowed to be idle before it expires"SSO_SESSION_IDLE - Time a session is allowed to be idle before it expires.SSO_SESSION_MAX - Max time before a session is expired. 

Dear IFS Community,  We hold a perpetual license for both IFS and Oracle. In the event that we do not renew the Annual Maintenance Contract (AMC) with IFS, will the company cease issuing user license keys, or will we still be able to obtain them as needed?

We currently have a few users that are not able to launch IFS Enterprise Explorer.When they try to open the application it directly crash, this can be found in the event viewer. What we currently can do and solve the problem on 80% of the time is remove the 2.0 folder and restart the system. The only problem is that is will work for a few days.Currently we have 1 user where this solution isn’t working. There is no way to start IFS anymore.When launching from a Inprivate window it will download IFS but afterwards it will crash again.I also tried launching it from another Windows account on this laptop and this is also not working. So this should mean the problem is not in the 2.0 folder.

Greetings!I released a part number FDM300 with serial number 19490. All went through, and IFS Apps 10 kicked out a Spec Sheet. But when I loom at the Part Serial Reservation, I do not see 19490. 

Greetings!When running a interim demand header I get the following error. I made sure to have the child part FD DRIVE AXLE and parent part FDM300 have a phase in date before 06/17/2025, but the error still shows up in IFS apps 10 

Greetings!I released a part number FDM300 with serial number 19490. All went through, and IFS Apps 10 kicked out a Spec Sheet. But when I look at the Part Serial Reservation, I do not see 19490. How can I make it to show 19490 on the Part Serial Reservation tab?

Greetings!While trying to create a DOP Header I received the following error. What does this mean? 

Hello,I’m using IFS CLoud 24R1.I’m trying to schedule a SQL Quick report. The result is conform without parameter:SQL is : SELECT  *FROM INVENTORY_PARTWHERE PART_NO = 'G1201500'The result is a correct excel file.if I define a paramater:SQL is : SELECT  *FROM INVENTORY_PARTWHERE PART_NO = &PartNo And I put the same value on the Schedule Report:the result is a empty excel file.  Do you have an explanation? 

Hello IFS Community,I recently encountered an issue where I was unable to export Quick Reports to PDF from IFS Cloud using Google Chrome.The export function worked perfectly when using Microsoft Edge.The solution that fixed the issue was to completely reinstall Google Chrome.I'm posting to see if anyone else has experienced this or might know the potential root cause. Thank you

Hello IFS Community, Please note: The personal details used in this post are fictitious and intended solely for testing and demonstration purposesWe are having a problem with the organization chart. The supervisor information of some employees does not appear on the chart. We would like to explain this situation with an example: Rohan Patel, registration number 2025019, works in the “Manager” position. According to the position structure, the next level above this position is “Coordinator”. However, there is no employee assigned to the “Coordinator” position in the 230 Painting Operations department where Rohan Patel works. Therefore, Rohan Patel's supervisor appears as vacant on the chart. However, our expectation is that if there is no one working directly above the position, the supervisor should be determined by going up to the next level. In this case, we expect that Anjali Patel, whose registration number is 2025007, who works in the position of Deputy General Manager, which is t

Hello, does anyone know how to configure a selector in IFS Cloud to make it search also for other items e.g. Description ? Thank you!BR Herbert

Hello, I have set up schedules task, and even though they are not ative I want to keep them. However they are deleted frequently.I’m assuming a standard Cleanup backround job is deleting them. But I don’t know which one.Do you have an idea?Is there a setting to identify scheduled tasks that shouldn’t be deleted? Thank you

Hello IFS Community, In my company we’re using IFS 9.0.020.0 version.  When we click a tab for the first time on any page, an error occurs while loading the dll package. The problem exists in the image.  Do you have a solution for this issue? Thank you, Muzaffer 

Is there any documentation for the Incoming Orders process or any documentation that could answer the following questions?• How does the application determine the contract (site) to apply to the order? For instance, we have 1 order that finds the contract (site) but others that don’t so I would like to understand what the determining factors are.• Is there a way to have the system enter the Input UOM, Input Qty and select the appropriate SPL for the order without these being on the Customer’s PO?• Is there a way to include on the Incoming Order and the Customer Order what the customer’s PO sales price is so that it can be compared to what the current sales price actually is?Product Version: 24.2.5

In IFS 9, we used to be able to define different searches depending on if the header or the row was selected. Clicking on the header would bring back the entire list that was displayed in the lobby element. Clicking on the row would only bring back that one item in the query.Is there a way to accomplish this in IFS Cloud - specifically 24R1?It would be nice to link the header to an overview form and the row to a detail form.

SSO integration with OpenIDConnect with IFSCloud and MicrosoftEntraID.There are two login entry points.Confirmation 1 For SSO login, EntraID issues an access token, an ID token, a refresh token, and a session token. The validity period of each token is controlled by the EntraID settings. Are there any errors?Confirmation 2 For IFSCloud login, IFSCloud issues an access token, ID token, refresh token, and session token. The validity period of each token is determined by the IFSCloud settings: System parameter[Time a session is allowed to be idle before it expires][Max time before a session is expired] and Configuring IAM Sessions and Tokens[Access Token lifespan][Session Max][Sessions Idle]. Are there any errors?Confirmation 3 System parameter[Time a session is allowed to be idle before it expires][Max time before a session is expired] and Configuring IAM Sessions and Tokens[Session Max][Sessions Idle] are considered the same setting.The System parameter is the default value; it can be o

SSO integration with OpenIDConnect between IFSCloud and MicrosoftEntraID.does IFSCloud support CAE? Specifically, does it support CAEP?Please let us know.    CAE=Continuous access evaluation    CAEP=Open ID Continuous Access Evaluation Profile

Currently using IFS Applications 2003, and I need to make layout changes to some reports generated via StreamServe. The files we have are: .lxf file (layout file) .dux file (data/config file) There are no .rpt (Crystal Reports) files, as these reports are not based on Crystal Reports.I need to add a text label  to the layout, but I’m unable to open or edit the .lxf file. From my research, it looks like I’ll need StreamServe Design Center (formerly known as StreamServe Studio) installed to make these edits.A few questions: What version of StreamServe Design Center is compatible with IFS 2003? Are there any specific installation steps or prerequisites for older versions? Is there an alternative way to edit .lxf files without Design Center? Does anyone have a working installer or link to download the required version? Any help or guidance would be greatly appreciated.

We are considering turning on the function on a site to allow “Move Functional Objects”?  We learned that once this is turned on it cannot be turned off. What are the potential negative impacts on the system if turn this on?  

Hello all, My company works from two different sites, and therefore we have two different sites set up on Cloud. I have been tasked with configuring the design and appearance based on which site we are on. Has anyone had any luck on this, and can you tell me how to did it? Thanks in advance

When opening an ongoing task in Aurena (Service module), the side panel opens every time. This causes the technicians to have to minimize it each time, which is a minor annoyance. They often use tablets, and the panel takes up a lot of space.Currently, we are on IFS UPD25.Is it possible to have it always minimized? If so, how? Unfortunately, I have limited knowledge regarding Aurena and hope someone can assist with this.When it opens:Minimized: Thanks!

Every time I try to log in to the community, it does not recognize my password and I have to change my password every time.Any ideas what is causing this?I am using my proper username every time.  I have used my password manager as well as manually entering it and both fail, I have to reset every time.

The IFS Cloud 25R1 Deprecation Log lists the fonts that will no longer be available in Report Studio. -Monotype fonts will no longer be available in Report Studio after 25R2-Fonts need to be adjusted to match the new standard (Deja Vu) If IFS is going to disable Monotype fonts and make Deja Vu the standard, I think they need to add Deja Vu to the report font screen as soon as possible. How can I develop layouts using Deja Vu fonts and map them to Japanese fonts to develop reports? <Background>Currently, we are developing reports with IFS Cloud 24R2. Given the above policy, we plan to develop layouts using Deja Vu fonts in Report Studio and map them to Japanese fonts so that we will not be affected when 25R2 is applied in the future. However, Deja Vu is not displayed on the IFS Cloud report font screen. As a result, we cannot map Deja Vu to Japanese fonts.