If an order is in status Invoiced/closed, are you able to roll back, so that you are able to cancell the order.
In our system today we have decided that all our SCO orders will not stop at any steps, so they are Invoiced/closed from the start. That means that no “manually” steps are made.
That works fine on 90 % of our invoices from the service contract module.
But some of our customers would like to see a proforma invoice, before they want to pay.
That means that I need the possibility to sent a proforma invoice to the customer from the SCO order and then be able to set the order back in status “Planned”, if I do not want to invoice the customer for this amount.
Do anyone of you know, if this is possible to roll back and already Invoiced/closed order ?
Question
Can you roll back and invoiced/closed order
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