Service (Touch Apps, MWO, MRO)

Ifs-15h equipment blocked, forgotten password

First of all, thank you very much for this informative space. I need your help to unlock an Ifs-15h device which was given to a worker and he forgot the password, can you help me, can you guide me, is there any way to reset the password?....I understand that the equipment is old and that it is probably out of warranty, but at least here in Chile this machine has been very helpful. greetings from Santiago de Chile

240

3 years ago

NEJANOSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Handling MobileSyncData.FND_LOCKED

ORA-20113: MobileSyncData.FND_LOCKED: The update could not be performed since the Mobile Sync Data record is currently locked. Please retry the operation.ORA-06512: at "IFSAPP.ERROR_SYS", line 140ORA-06512: at "IFSAPP.ERROR_SYS", line 476ORA-06512: at "IFSAPP.MOBILE_SYNC_DATA_API", line 704ORA-06512: at "IFSAPP.MOBILE_SYNC_DATA_API", line 723ORA-06512: at "IFSAPP.MOBILE_SYNC_DATA_API", line 398ORA-06512: at "IFSAPP.MOBILE_SYNC_DATA_API", line 409ORA-06512: at line 1 Hi all, This has occurred in the customer PRD environment (Cloud). However, the assignment has completed despite of this. As I know, resend is the only was to resolve this FT, but resend does not work. Any idea on how to process this? Thank you!

9466

3 years ago

dmooreSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Labour Recording

Good Afternoon All,We have a case at present where an engineers Labour is not pulling through to the Work Order. There is no problem with his travel time just the recording of time on site - I can confirm that he is starting and ending the MWO as expected, however the labour line does not appear within the WO posting - can anyone please suggest further investigation to make - Thank you

190

3 years ago

dmooreSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Customers Details on Work Record Sheet

Good Morning,Can anyone advise how the name appearing on the CONTACT field can be updated. This field automatically populates when the Work Order is saved during the prepare stage. The contact name also appears on the Work Record Sheet Signature . Many thanks for your help

973

3 years ago

hwilkieDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Survey not syncing

On occasion our engineer’s are completing surveys on their MWO and the survey answers are not arriving into the survey answers table.There are no failed transactions when the engineer saves the survey and no errored background jobs.If the engineer un-installs/re-installs the app, this seems to fix the issue.However, this issue could continue with an enigneer for weeks at a time without us knowing and therefore result in a significant loss of data.Has anyone experienced anything like this?We are using IFS apps 9. Thank you.

480

3 years ago

Nikita38Sidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Scan IT - Certificate error

Hi,Customer deployed the Scan It application using the following procedure :Scan It on Aurena NativeHe installed the app on a smartphone and filled in the information below: He gets the following error message: Certificates are present on the smartphone : Could you indicate what are the configuration points to check on the IIS server, touchapps, IFS, etc?Thank you in advance,

2111

3 years ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

N/A option eform type answer yes/no Aurena Native

Hi Everyone.Could someone explane please why this option “N/A” is not available in Mobile?My need is to set “remark required” even the user choose yes, no or NA.Is that possible?I’m using mwo Aurena native apps 10 UPD14 - MaintEngappTks a lot

442

3 years ago

CUCSOLUTIONSSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

ORA-03135: connection lost contact

we are encountering the following error in APPS9 UD17 in the database log ORA-03135: connection lost contactBEGIN NULL; END; we just completed an Oracle 12c export to Oracle 19c import to upgrade our database. Is this a true error and how can we identify what’s causing such? Thank you

1150

3 years ago

Timmermans RoelHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Service Quotation - enter contacts

Hi All, This sounds like a very basic thing, but either I am having a really bad day or something else is going wrong.According to flow 4.16.3.1 - Manage Service Quotation we should be able to enter contact after the Servir Quotation has been created and in status ‘Under preparation”. Unfortunately, I’ve been looking for a place to enter contacts on my Service Quotation and either I am missing something or I am not seeing all possible tabs here but I can’t seem to find the proper section to add a customer to my Service Quotation. Anybody have any hints/screenshots what I am doing wrong? Best RegardsRoel

682

3 years ago

Timmermans RoelHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Service Contract - Part Services - How To?

Hi All, I am trying to enter a ‘Part Services’ on a Service Contract but for some reason the “Finish’ button never gets enabled. What other information is mandatory here to get this enabled and click on ‘Finish?’ best RegardsRoel

701

3 years ago

Pierre-Louis DDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

How to "Include in fixed line" on Service Quotation?

Hello community,I would like to show only a global price of all the resources and material of a work task on a service quotation. I belive this should be possible as there is a Field “Include in Fixed Line” (see below) but I do not know how to set it to Yes as it is not editable on the Other demabds tab.How can I do that?Thank you !

831

3 years ago

rayanhimalHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Some events not available in Apps10 UPD15 after upgrading from Apps8

Hi Team, We have upgraded a customer from Apps8 to Apps10 UPD15 and there are some events related to touchapps push notifications missing.All those missing events are available in IT2 environment which we created few months back.We need to check why these events are missing.We have a doubt, about whether these events get created from a background job/scheduled task. Is there a way to check it? Since the financial report comparison has not been completed, the background jobs are not yet enabled and job_queues remain 0 yet.We can export and import missing events from IT2 to UR environments. But we need to be clear, about whether these events will be getting created once the background jobs are enabled or not.Thanks in Advance.Best Regards,Rayancomparison with IT2 and missing events are listed.Events in IT2 EE client are visibleIn UR environments, cannot see those events

1348

3 years ago

lisa.gilesABSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Purchase Order Receipts not available on MWO

Hi,We are quite new to MWO and are struggling with PO Receipts. We have an Inventory Part with a ‘No Lot Tracking’ order type. We have raised a PR against the WO, Authorized it, Converted to PO, updated Destination Warehouse on PO, Released PO, but when on the MWO the User can see it has a PO but when they select ‘Purchase Order Receipts’ (via the Required Material → PO OR from the Dashboard) they never get the option to receipt. Can anyone suggest things to check as to why this isn’t possible? Is it the Part Order Type of no lot tracking? Is it something to do with the Entity Details etc.? Thanks in advance.

1120

3 years ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Assignment Start/Work Start cannot be later than Assignment Finish/Work Finish

Hi All,Does anyone know about this situation? The start time is not greater than the finish time, but I’m getting a faield transaction.Using apps10 UPD14, mwo maintenance 10

23712

3 years ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Motorola phone not enable camera button IFS MWO Aurena

Hi All,Does anybody know why the device Motorola g is not the camera button while you try to add media on a work task?The model is Moto g(30) or (9)It only enables the galery option. I’m using IFS MWO maintenance 10, APPs 10 UPD14. I already gave permission to camera in apps information.Already cleaned the cache of app and camera system.Also reset the device. Testing with samsung for example it works well. It’s strange because if I use mWorkOrder app or the old demo apps, the camera works well with them. See print. Tks for help Missing the camera button. Camera allowed. Demo app in the same device.

1019

3 years ago

JerryBHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Enabling projections in Apps

I missed being in front of the customer from Apps10 update 3 to present and I got on a call with a customer wanting to look into using the tech portals. I used to be able to Grant all from the top of the projections page, but theirs wasn’t enabled. I also see that when you enable some of the projections, the subordinate projects don’t all automatically turn on. Is there a trick to this now that I missed?Thanks,Jb

510

3 years ago

JerryBHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

What's the flow for combining service orders on one CO?

I have a customer asking if and how we can combine ESM service orders on one customer order post invoice preview change? I’m sure there’s a simple way and we didn’t lose that ability but I can’t figure it out.

914

3 years ago

m.arifSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Resource Gantt Chart

Is there any document on how to use and enable the Gantt chart in IFS. Some of the work orders alotted for resources are not appearing in the list.

3386

3 years ago

rcruzSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Work Orders created on mobile devices

Hi!We have a situation where we must know when an Work Order is being opened through the IFS MWO application.Sometimes, due to events created in IEE, users are blocked to do some operations (like one of the events that won’t allow two work orders of the same type to be opened for the same object). These messages won’t pop into the application screen so we never know when a WO is being blocked by some event.We need to find a way to know how many Work Orders that are being opened on the app are not being transfered to the IEE. I need to know how many WO were created using mobile devices x how many were transfered to the IEE.Can anyone shed a light?Thanks

1603

3 years ago

MDGLBURNSDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Aurena Notify Me - Notification Card Details error

We are in the process of rolling out Aurena Notify Me for PO and Invoice authorizations and have run into an error that I cannot resolve.Purchase Order authorization works great. User receives notification of a PO in their windows notification center. When they click the notification, the app is launched. User can authorize the PO from here, PO line in the App will show Pending. After a few moments, it will disappear from the notifications listing. When we check IFS, the PO shows authorized. All is good. When an invoice is assigned to a user to authorize, the user receives the notification in their windows notification center. When they click the notification, the app is launched. User can click Authorize here, window updates to show the Invoice Line status as Pending, as shown below After a few moments, the invoice line disappears and at the same time, another notification appears (with no description on it) in the windows notification center. When clicked, the following message is pr

1221

3 years ago

rcruzSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Is there a way to print Time Reports?

Hi!On the Prepare Work Order window, under the Resourses tab, when setting up a Report Time, it’s possible to insert comments on the dialog box below, before creating the Time Report.When reported, I cannot find where the comment that I wrote went. Is there a way to print/view the Time Reports that were created?Thank you!

512

3 years ago

Monsta45Do Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO on ios issues.

Hi guys. Hopefully an easy yes or no. I’m currently using MWO on android with user name password & server url etc. I can’t find the correct app (if it exists?) for ios? Ones I’ve downloaded come with no option for username password & url. So…. can someone point me In the right direction at all? c

453

3 years ago

hmccabeSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO sync when app version or user device changes

We are using IFS 9.Some of the sync tables for MWO use a combination of user/installed app/device as a unique identifier for sync transactions/data. We wanted to understand what happens if the following information changes before the transactions/data are synced …The user’s install app version changes The user’s device is disabled and a new active device is createdExampleA user has failed transactions, out messages, and push queue records associated with app version 3.17 and device 123. These transactions/messages have not synced yet.The active MWO app version changes from 3.17 to 3.18 The user device 123 is disabled. Device 456 is created and is the only “active” device for the user.What happens to the transactions/data and out messages associated with app ver 3.17 and device 123? Will they still sync?

1535

3 years ago

hmccabeSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Allow Multiple Devices for Touch Apps

How do we check the “Allow Multiple Devices” box for Touch Apps MWO applications? We are using IFS 9.

924

3 years ago

PeteShakespeareDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Running MWO app8 on Android 8 on new devices

We are stuck on IFS Apps 8 while we consider our options to upgrade. We rely on Mobile Work Order for our service engineers and they currently have to run old devices using Android 8 though we have found some work OK with Android 9. Neither of these are going to be an option soon as we can’t buy devices with these old OS. Does anyone have a workaround for this?I know the IFS cloud will also be deprecated soon but we are running our own in house Touch App Server so hopefully that at least will buy us some time in that respect.

350

3 years ago

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Service (Touch Apps, MWO, MRO)

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