Service (Touch Apps, MWO, MRO)

Hi,We are trying to add custom field in MWO screen but it is not showing in in mobile screen. Below is the attached screen where we try to attach. In cloud version we added to below path and after adding it should show in mobile screen but its not. 

IFS Apps 10 Aurena based mWO App on MS WindowsNavigating within back to previous page (arrow in the top left corner) within mWO does not work. E.g. perform the following flow:LogonDashboard: select My WorkMy Work: Select any assignmentBack arrow in the top left corner => previous page My Work is selected is selected => okMy Work: Select any assignmentWork Details: select Time in the navigator on the right and report timeTime Reports: activate the back arrow in the top left corner => previous page is not selected => not ok => Work Details should be selectedIt seems like if a page is selected from the navigator on the right of Work Details and data are entered, the back arrow in the top left corner is deactivated for remaining session.Does anybody have an idea what could be the reason for this behavior?Thx for your supportHarald

Hi Community, I noticed that whenever I create a Quick Return via MWO app, it doesn’t populate in the Backoffice – Work Task level, specifically in the Returns tab.It seems that the Sales lines are added, but the Return lines don’t. In the example below, I created 1 Regular return and 2 Quick ones. And as you can see, only the regular return appears in the Returns tab.  IFS MWO Service - Returns IFS Cloud: Work Task - Returns and Sales lines  Do you know if this is the expected behaviour when going through this type of transaction? Or am I missing something here? Thank you.Best regards,Raf

Is it possible to show and hide fields based on what a user may select from a drop down, or tick box.For example. The user selects “High Priority” from the priority drop down, so we want to make the “Reason” text box visible, and make it mandatory.ThanksJames

Hi, When Misc allocations are approved, they will be visible in the mobile Calendar. However, only the ongoing and Future Misc allocations will be visualized here. But upto how long in future, will this be displayed.  Do we have the ability to configure the sync period. Thanks!Best Regards,Nethmi

When admin attaches a document FSE can not see in mobile App{MWO}.below is the screenshot attached where we are attaching the document. 

What does Event Code - WTISS Stand For?Thanks

Is it possible to remove enteries from the Mobile Log? Our Log Table is growing and sits around 800 logs. We have resolved / accepted / fixed the errors but there doesn’t appear to be a way to remove them? It makes it difficult to see what are new errors and what hasn’t been resolved/investigated by the Team? Thanks, 

Community, We have an issue, for Service Contract, we would like to have the yearly service fee to be evenly distributed to each month, for example, we charge customer 12000 a year, then the billing invoice for each month, should be 12000/12=1000 per month. But the fact is, even we changed the PERIOD_DISTR_METHOD = EVEN, we still get the following invoice amount for each month, please refer to screenshot attached. anything we missed? Thank you.

Hello All, In MRO and Fleet Operations\Fleet and Asset Management\Maintenance Program\Maintenance Plan I need to define a Mx Event for the Serial that is based on the secondary parameter only. There are number of Mx Events that are controlled based on FH and FC, but there are a few that is controlled only based on the FC. Thanks for the help

Hi community, Is it possible to add a Unit of Measure (UOM) to Material Tab in MWO? what level for effort is required to do this? Thanks Mesh 

Hi,We got suggestion from one of our customer saying that they want the system to create individual work orders for all connected objects when using the New Handover Reference - Work Order function so that work orders can be raised against all applicable objects.Currently the system only has the functionality to raise 1 x work order using the New Handover Reference - Work Order.For example, they send a task to one of their operational sites saying that check item A on all of the turbines on site and the way they can set up every unit on site would require a separate work order to be able to go and work on that unit. So, each turbine would require a different work order to be able to work on it. This is the current functionality. From the current system they encountered below issues,Increase resource required to input similar information.Increase number of Tasks in the system to account for the 1-1 association. Suggestion is the system to create individual work orders for all connected

Hi All,Does anyone know what the cause of this error may be?Our mobile devices are initializing as the should and are passing information back to IFS but push messages out to the mobile devices are failing with this message.UTL_HTTP_DOWN: Error when trying to communicate with the application server. This is likely due to one of the following reasons.         1) Network problems.         2) The application server being offline.         3) PL/SQL Access Provider connection string (http://pd-ifs9-appa.ports:56080/fndext/soapgateway) is incorrectThanks Mark

I am doing some work on improving and reducing the number of Parts available on the MWO for Users to create PRs against. I believed it was linked to the Parts available in the Users Linked Part Assortment. However, when testing, I have removed the Part Assortment from a TEST Account, Refreshed Parts via Schedule Tasks and completed an Init on the MWO Device. However ALL the parts are still showing as available via the New PR on the MWO Device. How can I remove / control what parts are available on the MWO Device if not by a Part Assortment? Thanks, 

We  setup mail event. But now its not working. Application messages are stuck in Released status. How can I fix this situation? 

Hi,User Receipts via MWO, the receipt goes through but a Failed Transaction is queued saying:source ref 1 is the PO Number which is autopopulated and exists on the message. How do I investigate / solve this error from happening?At the moment, we ask the engr to complete an init once we have deleted the transaction but I would like to discover and resolve this issue.Thanks,

Is there a flag that will allow service technicians to do manual time reports in mWO for future time?  I have checked company details, workflow configurations, and system definitions 

We rolled out MWO Service Engr App to 83 Engrs last year and have suffered so many issues regarding Syncs Times and Init Times. Every day when the Engrs go to use the tablets, they start a sync that always contains 100s and 100s of ‘messages’ How do I find out what these messages are so we can decide if they are all needed. Our base data is fixed and doesn’t change, we do not create new sales parts, new serial objects etc. so there shouldn’t be any messages to receive overnight as nothing changes. How can we work out what all the messages contain? Thanks, 

Is it possible to reserve material on a mobile work order and have the reservation show in the inventory parts in stock reservations screen?Thanks in advance Mark

Hi,Is it planned on the MWO roadmap to provide an offline capability to report an incident and to execute a safety inspection, in sync with Health & Satefy module ?In the Service industry, these types of actions are performed on the field and it can be in remote places with no network connection.This is a game changer for the customer I am currently working for.Kind regards,Lénaïc

How do you add new Report Definitions?

Dear all,what needs to be setup if that message is appearing in the MWO:insufficient privilegesThe purch activities are added to the mwo permission set. But still this error pops up.T&R

Hi Experts, When trying to send a work task to the mobile user, click the Transfer to Mobile and select the Resource drop-down in 'Work Task', we are getting the below error;Transfer To Mobile: It took too long time to retrieve list of valuesThis error only occurs in the Work Task window. Other windows like Prepare Work Order, Work Tasks screens we can transfer to mobile users without any issue.934 Resource Groups and 1026 Resources are there. Is there any limit on the number of Resources Group and Resources? Or any other way to resolve this error. Thanks in advance!Regards,Kalana

Has anyone seen Resource Groups not showing up when creating additional work in the Service Tech Portal?“The permission sets are completed in Aurena Tech Portal. I was trying to test creating new work and ran into an issue (see below). The Resource Group drop-down doesn’t have anything for me to choose from so I cannot Create New Work. Do you know why there isn’t anything in the drop-down? I would like to move forward with the Workshop – of course it could be something I’m not aware of that should be done.” 

We are using IFS 10 and are using the customer party type locations for the stores that we service. I am attempting to figure out the best way to utilize and update the contact information on the locations. It seems to pull from the customer record, but I don’t know how to get it to update. Here is a location we connected as the visit and taxThe address pulls in perfectly to the work tasks created. And when you update the customer record for that address, that works perfectly to update the location address.Our only concern so far is that this contact seems to have pulled from the customer record comm method. The line in green is what it pulled upon creation, but I have added the line below for that address record to be defaulted to that phone number.I cannot seem to get the location to update the data. Am I missing something?Also, I cannot update on the location itself either for contact information. And I also tried invalidating the original contact which also did nothing on the locat