Service (Touch Apps, MWO, MRO)

Hi,In IFS Cloud 22R1, the tool check-out/in functionality was introduced in Asset Management, with the possibility to do self check-out/in for technician.I could only find how to perform this from IFS Cloud and not from MWO App.is this functionality available on MWO app in some way ?If not is it planned for it to be added ?For the customer I am working for, technicians will only have access to IFS through MWO App with LTU licenses. This tool check out / check in process was something of interest. But if it is only available from back office and not from MWO app, they will not be able to use it.Kind regardsLénaïc

We already have a ticket system for PC Hardware, password resets etc.. but now looking to build on support centre functionality to use as an in-house help desk. Users will use the option to quick register support issues, which is then reviewed/resolved by persons designated as support users. Using it also for the continual improvement program, and support solution to show when an issue is resolved. Question - is anyone else using the IFS Support Centre for this purpose? If so, any tips? - its a new concept to our business and want to make sure its workable. Thanks for any advice    

I have successfully deployed delivery 2016 (UPD17+UPD18) to my IFS test environment, but have run into an error while applying the included Touch Apps manual installation on my utility server. The Touch Apps database is a separate database from IFS and I have verified IFSTAS and TASRUNTIME user/password within the the TAS database and verified the IFSMOBILITY user/password within the IFS TEST1 database, but received an "Access denied" when the installation runs.Product Version: 10.18

Hi, cannot find this functionality in Aurena. Is it only available in EE and, if so,  which Cloud version has it been reintroduced in ? Thanks

A customer who is in 22R2 has a requirement to attach several media items in to a survey answer.Is this possible to make it available on survey answers media attachments so that multiple images can be attach to a single answer.Is this possible by enabling object connection on surveyAnswer LU and with a customization enabling media items on ServiceEngApp-cust.app @Overridemedialibrary {   entity SurveyAnswer {      prefetch = true;   }}I suspect there’s more to be done in ServiceEngApp-cust.client file as well as above only did not work as we wanted. I tried adding as a image viewer and added to the card EmployeeSurveysCard. but that didn’t work either. imageviewer CardSurveyAnswerImageViewer for SurveyAnswer {   media {      enabled = [true];   }}Should we add this as a command as well?Is it possible for someone who has MWO experience to guide me on this customization? Are there any additional steps to be done here or this is not supported in mobile for 22R2?Thank you!

How does the time zone field in mobile_device_location work?Does IFS make a call to an external service, passing the latitude and longitude?Does it handle daylight savings?  

Hi,I need to configure the MWO application and remove many buttons. It seems too complex for our field guys. Does anybody knows if is it possible? Thanks, Gianni Neves

Hello Community!We have a situation with our Maintenance Plan where, if a preventive maintenance is anticipated, the Planned Value colunm does not update. Do you have any tips on how where can we set this colunm to be flexible?A little background on the situation described: Below you can see the maintenance plan for one of our trucks. The actions are based on how many hours the machine has worked. We anticipated a 500h revision 90h before it was due. When the WO was closed, we would like that the Planned Value would change from 9113h, to 9023h (since 90h were anticipated). But the values remain still. Thank you

Is there any way for a customer to install MWO (service) (windows) if their corporate policy blocks access to the Windows store?

We have started experiencing exceptionally long runtimes for our background jobs that are kicked off for calendar generations to generate work orders from our PM actions.  Sometimes these jobs are taking up to 4 days to run whereas in the past they would complete in a matter of a couple of hours.  Has anyone else experience this?

Hi Experts,  Once of our customer is asking as mentioned below, “ We have a requirement to send the Assignments to mobile (mWO Service) through Drip-Feed method in IFS Cloud 22R2. For example: Send Assignments/Task one at a time to the technician in mobile after they complete the previous Assignment/Task.Can you please confirm if this is possible through configuration using Synchronization Rules? ” Any input regarding this really appreciate.  Best Regards,Janith

Hi All,I am working on a MWO Mod.I defined a function in ServiceEngApp-Cust.projection and implemented the function in ServiceEngApp-Cust.offline file.---------------------------- FUNCTION PROCEDURES ----------------------------procedure Function<GetNextSlNumber> Number {Code compiles without any error.However, when I test the Mod in the app, I get following error.Action<ActionName>:Failed to find procedure ‘GetNextSlNumber’Action and function GetNextSlNumber are implemented in the same file  ServiceEngApp-Cust.offline.Any clues as to why I get this error?

Hi Community,Super simple question here, we have an Apps 9 customer who is on an O/S that is end of life and they want to uplift the version of Windows to something that will be continually supported.  I am looking for an up to date install/compatibility sheet please that shows whatever the latest windows version is that will work within Apps 9.  I know they exist but I just cannot find it so reaching out for some help please. Thanks in advance. Kind regardsDean Burston | Support Operations Manager | Support TeamT: 01242 304244 | M: 07825 987709 | e: dburston@cedar-bay.com

Hi All,I was able to add a Aurena wo url/link from a customization into the notify me app - authorizing PO details page. Customer is in 22R2.But i’m unable to navigate to that page with a internal/external browser with a click. it direct me to the following error. Can anyone verify navigation is not possible from notify me app?Thank you!

Hi All.Does anyone know how to change this sort to MchCode asc, not Mchname?Using Apps10UPD17 MWO Maintenance 10There is no option to change the field.Tried to add another Orderby item but it’s not working.Tks.Br.Lopes

Hi Everyone, When I try to grant activities in a permission set I got the following error,Here is the detail view:Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> Ifs.Fnd.FndSystemException: Unexpected error while calling server method ManagePermissionSets/SavePermissionSet ---> System.ArgumentException: Stream was not readable. Server stack trace:   at Ifs.Fnd.AccessProvider.FndConnection.CallGetResponse(String intface, String operation, FndRequestContext requestContext, FndManualDecisionCollection decisions, Byte[] requestHeaderBytes, Byte[] requestBodyBytes, FndApfAsyncInvoke asyncInvokeHandle, Boolean integrationGateway)   at Ifs.Fnd.AccessProvider.FndConnection.AsyncGetResponse(String intface, String operation, FndRequestContext requestContext, FndManualDecisionCollection decisions, Byte[] requestHeaderBytes, Byte[] requestBodyBytes, FndApfAsyncInvoke asyncInvokeHandle, Boolean integrationGateway)   at System.Runtime.Remoting.Messaging.StackBuil

Community, wondering does IFS have a report in Service and Maintenance Module, can cater to my below interests.i want to get an idea of how much of a certain work type has costed us till dateand get an idea of the costs associated with all the no part, part requisitions and material orders. Thank you.

Hello,  Currently we are looking to leverage approval templates to make the ease of adding approvals at various screens within IFS easier. While setting up an Approval Template, I noticed that the Note field is not available. If you manually create a New Approval Routing manually, you have the option to populate the field. My question is when setting up and Approval Template, are you able to use a Note field to create instructions and detail for each approval step in the template? Any guidance would be greatly appreciated. Thank you.  

Hi Community,  After adding my custom fields to the LU and publishing correctly it is not visible in the page designer for MWO.Anyone able to help me? 

Hi All,Is there a way to view Push Notifications received in the App itself later instead of going to Notification Centre in the device?For example in Amazon App, you can view Push Notifications later by going to Notification Centre or going to the App and check Push Notification messages received.Does IFS MWO Service App have the same capability of viewing Push Notifications inside the app without depending on the device Notification Centre?

Hi All, We have Flexible breaks set up in HCM and PSO is using these flexible breaks well. However, we want to see when a break is scheduled in on MWO. Currently we see the HCM break but not the scheduled break from PSO. Does anyone know of a way of achieving this?    We are using IFS cloud and PSO. Thanks 

Are there specific App Permissions that need to be set in order to use the QR Code Reader with the desktop version of the mobile work order application?  

We have many companies and many of these companies run multiple types of costing jobs.  These execute as background jobs in the early morning hours and often on weekends.  These jobs can take up to 2 ½ hours to run and they hold up all other costing jobs when stuck.   I would like to have an email/text message generated  to warn me when a background job is executing for more than 2 ½ hours.  Is this something I would create an application Server task for?    We  don’t have any so I don’t have any examples to look at.We don’t have weekend staff and I don’t want to have to remote in every Saturday to check if background jobs are behaving.  

Hi,  Is it possible for the IFS Service 10 app to have the “accept all” button removed as part of the move stock tab. If an engineer has stock incoming but we do not want them to be able to press that button is it possible? The reason is that we use 2 separate transport tasks from main warehouse to the distribution warehouse then to engineers stock. We do not want them to accept the first one which they can with that button.  Any help will be appreciated.  Kind regards,  Jamie

I am looking for the recommendations on android devices/models/specifications which worked well for IFS MWO.