Service (Touch Apps, MWO, MRO)

Hi Community,Super simple question here, we have an Apps 9 customer who is on an O/S that is end of life and they want to uplift the version of Windows to something that will be continually supported.  I am looking for an up to date install/compatibility sheet please that shows whatever the latest windows version is that will work within Apps 9.  I know they exist but I just cannot find it so reaching out for some help please. Thanks in advance. Kind regardsDean Burston | Support Operations Manager | Support TeamT: 01242 304244 | M: 07825 987709 | e: dburston@cedar-bay.com

Hi All,I was able to add a Aurena wo url/link from a customization into the notify me app - authorizing PO details page. Customer is in 22R2.But i’m unable to navigate to that page with a internal/external browser with a click. it direct me to the following error. Can anyone verify navigation is not possible from notify me app?Thank you!

Hi All.Does anyone know how to change this sort to MchCode asc, not Mchname?Using Apps10UPD17 MWO Maintenance 10There is no option to change the field.Tried to add another Orderby item but it’s not working.Tks.Br.Lopes

Hi Everyone, When I try to grant activities in a permission set I got the following error,Here is the detail view:Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> Ifs.Fnd.FndSystemException: Unexpected error while calling server method ManagePermissionSets/SavePermissionSet ---> System.ArgumentException: Stream was not readable. Server stack trace:   at Ifs.Fnd.AccessProvider.FndConnection.CallGetResponse(String intface, String operation, FndRequestContext requestContext, FndManualDecisionCollection decisions, Byte[] requestHeaderBytes, Byte[] requestBodyBytes, FndApfAsyncInvoke asyncInvokeHandle, Boolean integrationGateway)   at Ifs.Fnd.AccessProvider.FndConnection.AsyncGetResponse(String intface, String operation, FndRequestContext requestContext, FndManualDecisionCollection decisions, Byte[] requestHeaderBytes, Byte[] requestBodyBytes, FndApfAsyncInvoke asyncInvokeHandle, Boolean integrationGateway)   at System.Runtime.Remoting.Messaging.StackBuil

Community, wondering does IFS have a report in Service and Maintenance Module, can cater to my below interests.i want to get an idea of how much of a certain work type has costed us till dateand get an idea of the costs associated with all the no part, part requisitions and material orders. Thank you.

Hello,  Currently we are looking to leverage approval templates to make the ease of adding approvals at various screens within IFS easier. While setting up an Approval Template, I noticed that the Note field is not available. If you manually create a New Approval Routing manually, you have the option to populate the field. My question is when setting up and Approval Template, are you able to use a Note field to create instructions and detail for each approval step in the template? Any guidance would be greatly appreciated. Thank you.  

Hi Community,  After adding my custom fields to the LU and publishing correctly it is not visible in the page designer for MWO.Anyone able to help me? 

Hi All,Is there a way to view Push Notifications received in the App itself later instead of going to Notification Centre in the device?For example in Amazon App, you can view Push Notifications later by going to Notification Centre or going to the App and check Push Notification messages received.Does IFS MWO Service App have the same capability of viewing Push Notifications inside the app without depending on the device Notification Centre?

Hi All, We have Flexible breaks set up in HCM and PSO is using these flexible breaks well. However, we want to see when a break is scheduled in on MWO. Currently we see the HCM break but not the scheduled break from PSO. Does anyone know of a way of achieving this?    We are using IFS cloud and PSO. Thanks 

Are there specific App Permissions that need to be set in order to use the QR Code Reader with the desktop version of the mobile work order application?  

We have many companies and many of these companies run multiple types of costing jobs.  These execute as background jobs in the early morning hours and often on weekends.  These jobs can take up to 2 ½ hours to run and they hold up all other costing jobs when stuck.   I would like to have an email/text message generated  to warn me when a background job is executing for more than 2 ½ hours.  Is this something I would create an application Server task for?    We  don’t have any so I don’t have any examples to look at.We don’t have weekend staff and I don’t want to have to remote in every Saturday to check if background jobs are behaving.  

Hi,  Is it possible for the IFS Service 10 app to have the “accept all” button removed as part of the move stock tab. If an engineer has stock incoming but we do not want them to be able to press that button is it possible? The reason is that we use 2 separate transport tasks from main warehouse to the distribution warehouse then to engineers stock. We do not want them to accept the first one which they can with that button.  Any help will be appreciated.  Kind regards,  Jamie

I am looking for the recommendations on android devices/models/specifications which worked well for IFS MWO.  

Hi Experts,We have a requirement , where customer want any Activities landed in PSO till it gets committed, he can see the Audit trail of the Activities. Any manual allocation done should have an Audit trail where all the details about the changes and who has done the changes can be displayed. Is there any out of box report available which can be used in such case.Please suggest.Regards,RR 

Hi All, we are trying to create a New Work Order using the ‘New Work’ function in MWO App as below.But we are unable to use the List of values for the Object ID as it is not appearing to select, on which Object we are going to create the new WO in the below window. Would be great if you could kindly be able to share your kind thoughts, if we have not set up any basic data to enable the same functionality? Many thanks.

Hi All On Apps10 you used to be able to select and deselect what ‘types’ of notifications would be pushed through  Looking here below I cannot seem to find anything which reflects the same   

The search bar is half sized and hard to read. Any leads to get back normal size. 

Good Afternoon - Can anyone advise where there are no options available to choose from within the Mandatory section below - Many thanks 

Hello Community!!Is there a way to capture Maintenance/Service Employee Overhead Cost - similar to manufacturing labor OH?    Or can we trick the IFS to get this cost created - is it possible to assign a “tool” (with an hr.ly cost) to an employee that would automatically track employee hr.s reported?  Thanks!  Troy

We are doing lots of investigations into what is causing the delay in the syncs completing and this morning have noted that a ‘Transaction End’ Out Message was created for 07:31:26  We have tested 6 devices this morning and all have been stuck on this out message for a long period of time.What is the Transaction End Message and how can we diagnose why it is taking so long?  

When scheduIing PMs, there are differing scenarios with respect to whether the PM task is required on weekdays / weekends / bank hols etc. I can apply a calendar to the PM and to the Work Task Template. I understand that if I do not enter a calendar on the PM, it will be inherited from the WTT. On the WTT, valid for Sites tab, you can enter a calendar, however the Maint Org also has a calendar applied to it. Is there a hierarchy which determines which affects the maintenance plan if the two calendars differ ? I can’t find anything in the help that relates to this.

We are running Touch Apps on-premise on Applications 10 Update 13. But I can only log on as local admin and not on system id.Only getting this:Username or Password is wrong is the error message even though I wasn’t ask to type anything in.

Hi, Are there any hidden options available for adding new tiles to IFS MWO Service Eng App? I can see all the other options from page designer (Adding groups, lists and cards) except tiles.  

I created a AST as below for a quick report in IFSAPPS 9 After executing the schedule, following message has been created. How can I use the report result to save in to a file? Message Response is transferred to  BizAPI: ExcelQuickReport: RenderExcelQuickReport. How can I use this?  

I have a need to modify my mWO pages (via Apps for Page Designer) using several ‘Contexts’ which seems all well and good until I try to add these Page Configurations to an Application Configuration Package. My hope was that I could select only the Page Configurations that are associated with a particular ‘Context’, but it would seem that any Page Configuration that is of the same Projection is added to the ACP as well. I only selected one Page Configuration when choosing “Add to package” and IFS selected the second Page Configuration (associated with a different ‘Context’) and added it to the ACP as well. Is this the default behavior for ACPs that include Page Configurations? Is my assessment correct that it relates to the fact that these Page Configurations come from the same Projection or is there some other link between the Page Configurations? I really want to manage the Page Configurations by each ‘Context’, and not by ‘Projection’. Does anyone have any insight into the matter? BT