Service (Touch Apps, MWO, MRO)

I found no documentation for what the selection of this flag does. Does anyone know? Does anyone have examples? Regards,

Is there any place to get mobile users local time zone from IFS Cloud? Any FND table which store this information?

We have a scenario that I am not sure how best to handle. Engineer creates work via MWO Service Engr App and Raises Purchase Requisition to replenish PartsEngineer completes Work and updates the Work Order to ‘Complete’ which updates the IEE WO Status to Work DoneEngineer keeps the Work Order on his device to receipt in the replenishment parts when they arriveIEE Users see Work Done Work Order and Process to Finished Engineer updates Work Order via MWO AppFailed Transaction generated as Engineer is now updating a Finished Work Order   How do the IEE Users know that the Engineer has selected to Keep the Work Order? The assignment shows complete, the Work Task and Work Order shows as work done? They need to be able to see when the Work Order is Kept on the Device so they do not attempt to update it in IEE before the engineer has selected to Return it from his MWO Device. Thanks, 

Hi,Is it possible to configure hierarchy values for Dropdown fields in Cloud 22R2 mWO Service? If yes, can you please provide the steps or documentation link?For example: Based on the data selected in Field A, values should be dynamically populated in Field B. Kind RegardsPriyanka Cecilia

Hello,I am working on transition from Apps 10 EE to Aurena, and cannot find the following screens in Aurena: Touch Apps → Administration → Failed Transactions, Deleted Failed Transactions, Ignored Failed Transactions.Are you able to provide guidance on how a user is expected to manage this in Aurena please?Thanks in advanceShaun

Using IFS Report Designer, how can I print the document footer in multiple languages.  It looks like there can be only one document footer per report. The report is by company and with in the company multiple languages could be printed. 

Hi Experts,Any suggestion how to track technicians GPS position in IFS Cloud when he starts for the Task starting from On route till he completes the task.Timely suggestion is highly appreciated.Regards,RR

Hello,Certain functionalities work only in the ‘Global’ Context in Page Designer and not in the ‘Custom’ Context for MWO Service. One such example: able to view the Field Hint for ‘Phone Number’ field in MWO Service - Windows platform using Global Context but not through Custom Context. I’ve Refreshed Cache from Solution Manager > System Information and Utilities > Refresh Server Cache > “MobileApplication” > Refresh CacheIs there any limitation for the custom contexts?Kind RegardsPriyanka Cecilia

Is it on IFS possible to follow the tool bag belonging to the technical service?

Hi all, I’m trying to create a new “Revision” of a sales quote, but I cannot see any options in doing so. The field “Revision No” is on the screen, but I cannot trigger a new revision?We currently use Business Opportunity but are looking into starting to use Sales Quotation instead - So if any additional material is available, it would be most appreciated. We use Apps9 Thanks,Michael

Hi All.I’ve just updated APPS10 from UPD14 to 17 and I’m getting this failed transaction in Aurena Mobile MWO Maintenance 10.The clock server and mobile client is OK.Does anyone know about it?Tks a lotBr.Lopes

Hi All.I’m wondering why there entities are taking too long time to sync to mobile.Could someone help undertand it and how may I filter in permission set to not send the survey answer to the mobile user?A filter that looks like in object information that the user has access just for the worktask objects.E.g. &0.MCH_CODE in (Select distinct t.actual_object_id from Jt_Task_uiv t where t.task_seq in (select m.task_seq from Mobile_Work_Order_UIV m))the idea is that the user just answer the survey and send it back.Also a filter for the mediaLibrary.I want to improve the sync performance for mobile users.I’m using APPS10 UPD17 MWO Maintenance 10.Tks a lot for attention    

Hello,Is it possible to add/remove/hide the “Sort by” option in the “My Work” screen in MWO Service in Cloud 22R2?I’ve tried the Order By option in Page Designer. It does a static sort of the data in the “My Work” screen but it doesn’t add the parameters in the Sort list.Kind RegardsPriyanka Cecilia

Hello,Is there an option to highlight fields in “My Work” list or “Work Details” overview screen in MWO Service based on specific conditions such as Priority or Criticality?  Kind RegardsPriyanka Cecilia

Hi Experts,I need some inputs to this mobile issue if you aware of this scenaio.There were like 30 work orders created by a mobile user himself on MWO and was added with media, material and time report. While performing the actions the signal was weak so the user came back to the home and connected with wifi then he sends the Work Orders to EE.Problem is we could not find any of this orders itself on EE. Where we can look now for thses orders?Is there any Buffer or cache area which store's this work order and we can retrieve it,  does anyone aware of or any setting we can enable for this on MWO or EE to consider scenario's like above. Many Thanks,Kasun 

Good afternoon - We have a case where the Work order is not updating the Work Order status from the Mobile Device - Mobile Work Order is at status Started however the IFS WO is showing at status Assigned. Can anyone advise why this issue is happening. Many thanks all  

Hi All, Can someone explain to me how I can have the bar of the Project Allocation in the Resource Monitoring Gantt? Within the legend I can see a Yellow bar which should show the Project Allocation, but I am not able to see this? are there any requirements? Thanks in advance 

Hi all,Seeking some guidance regarding ESRI Arc GIS integrator  GIS Integration for use with ESRI ArcGIS 10001345  Customer has:IFS: Apps10 UPD 15ESRI: Arc GIS Server 10.9.1Would there be any compatibility issues?  I understand that our Product Teams have the following data:The latest version tested for Apps 10 is ArcGIS 10.7.x The latest version tested for IFS Cloud is ArcGIS 10.8.x Any help would be appreciated!Cheers,Ritz.

Hi Community, We are in the process of implementing MWO with Apps10 upd18 for our outside tech and would like to connect with customers in the US who have gone live or in the process of implementing MWO to share ideas, challenges and collaborate. Look forward to connecting with you. Regards,Nitin

When an Engineer creates work via the Service Engr MWO App, if they create ‘New Work’ using the option ‘Report Work I have Done’ when the Work Order is returned from MWO the Actual Hours Worked displays in the Work Assignment but it does not generate a Time Report for that User. Without a Time Report there is no Cost Line and without a Cost Line we have no Sales Line.Is it correct that the Time Report is not automatically created? How do we get the system to create a Time Report? Does this need to be manually done? Thanks in advance

Good Afternoon - Can anyone explain what is meant by the Failed Transaction below relating to Mobile Work Orders - Many thanksAn error occurred when checking object-controlled document access via method WORK_ORDER_API.Get_Document_Access. Contact your system administrator to verify the methods defined under 'Object Types for Access Control' 

Is it possible to have saved queries synced into the Mobile Work Order?If not can we get more filters into individual LOVs to narrow down the results in the LOVs in MWO depending on other values.  As an example for Item Class LOV can we add in a saved query to show only specific items in MWO for that user or filter values based on the service contract etc?

Hi, We are in 22R2 SU1. When the Pool-keep task has a duration and when the mobile user accepts the pool-task it gives the below Failed transaction.ORA-20105: JtExecutionInstance.FINISHDATENOTWITHIN: Allocated interval is too short for the allocated hours.Has anyone encountered this? When the user accepts the pool-keep task, it gives this FT and the pool-keep task is removed from the pool

Hi, We see the below Failed transaction time to time. This time the FT occurred when I was trying to Start work from My Work tile. FT:Has anyone seen this before? and do you have idea on how to resolve this?

I’m working with IFS Apps 10 UPD 14 and IFS MWO Service 10 (Aurena native client) and I’m searching for a user guide or documentation which describes in detail all functionality and fields and options in a Survey, Questions & Answers for mWO.The customer is also asking about such a documentation.Thx in advance for your supportHarald