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Question

Adding a Customer Order in Request - Cost and Sales

  • June 30, 2026
  • 2 replies
  • 9 views

Wilson
Do Gooder (Customer)
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In the FSM you had the ability to update the Customer Information on a Work Task or Work Order. Does Service Management have the same capability? testing this out it seems if I update the Customer Order Type (SEO) and add a Customer Order No it will still create a new Customer Order from the Invoice Preview.

We are on IFS Cloud 25.1.8

2 replies

Wilson
Do Gooder (Customer)
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  • Author
  • Do Gooder (Customer)
  • June 30, 2026

No Customer Order No shown. If this request was originally created from a Customer Order, this would already be populated


Wilson
Do Gooder (Customer)
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  • Author
  • Do Gooder (Customer)
  • June 30, 2026

And you can see after its approved, a new Customer Order No is added but not the one I added to the Request - Cost and Sales