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IFS Cloud - MWO Service demystified (24R2)

  • November 20, 2024
  • 2 replies
  • 674 views

Alexander Heinze
Superhero (Employee)
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MWO Demystified has been updated to 24R2. As usual, headlines are tagged with “24R2­🌟” for new capabilities, “24R2” for improved features, and “⁠🖊” for new chapters on existing functionality. You will also find numerous configuration examples.

If you find this document helpful, please consider leaving a 👍 LIKE. And SUBSCRIBE to get updates.

295 pages cover:

  • MWO Service with Work Order Management vs. Request Management
  • Work Execution Process
  • Work
  • Crew work
  • Bundle tasks in MWO
  • Work Status
  • My Misc. Allocations
  • Set attention on/off
  • Scope Review
  • Work to Prepare
  • Mobile Integration
  • New Service Request / New Work
  • My Breaks
  • Objects
  • Measurements
  • My Stock
  • Stock Movement
  • Purchase handling
  • Request Quotations/Service Quotations
  • Sync Monitor
  • GPS tracking
  • Documents, Media, and Attachments
  • Technician Workflow
  • Surveys
  • Usability
  • Architecture
  • Security
  • Selected MWO Parameters
  • Synchronization and the offline database
  • What data gets synced?
  • Set up the Mobile User
  • Configuration
  • Appendix
  • Troubleshooting

 

Don’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (24R2) and IFS Cloud - Next-Generation Service Management demystified (24R2).

2 replies

Marcel.Ausan
Ultimate Hero (Partner)
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  • Ultimate Hero (Partner)
  • 1142 replies
  • January 21, 2025

@Alexander Heinze man these docs are a real life saver. I just joined a project with NGSM + MWO + PSO and started digesting all 3 pdfs. I can’t thank you enough for putting these together!

 


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  • Do Gooder (Partner)
  • 2 replies
  • February 26, 2025

HI ​@Alexander Heinze  can you please provide additional information for the reference to separate documents in your chapter: Full Load vs. Change vs. Direct Trigger Page 46 following. (Note: There is a separate mapping document that explains which IFS Cloud attribute triggers a direct PSO update, and which ones are collected and sent as part of the change message (changes per IFS Cloud release).)

Thank you Marco  


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