Service (Touch Apps, MWO, MRO)

Hi,We are working through some page changes in MWO (Service Eng).One of the requirements is to amend the Service Book and Service Book Details pages, however I cannot see them in the listing available.Any guidance how we can amend these screens in order to add/remove fields please?

Hi All,In IFS MWO Service app, there is a tile called ‘Mobile Integration’.What does this do and what are the capabilities of this functionality.   

We had a link set up to another application from the Mobile Integration page in Apps for Page Designer section but when we go to this page, it throws an error message.  Nothing displays in the Mobile Integrations list. An internal server error occurred. Contact administrator.        Url: https://ifscloud.omnibyte.com/main/ifsapplications/projection/v1/ServiceEngApp.svc/HomeIntegrationsSet?$orderby=DisplayOrder&$select=Name,Description,Site,Id,TaskSeq,ExecutionInstanceSeq,DisplayOrder,Screen,FeatureType,MchCode,MchContract,MchName,MchLoc,MchPos,EquipmentMainPosition,GroupId,MchType,SupMchCode,ObjLevel,SerialNo,Type,PartNo,Criticality,ItemClassId,LocationId,ObjectInfo,RoomPosition,CustomerIdentity,ObjTypeDesc,AddressId,AddressInfoId,Address1,Address2,Address3,Address4,Address5,Address6,CustomerNo,LocationName,City,Country,County,State,ZipCode,CountryCode,ZipCity,Contact,EMail,PhoneNo,WoNo,OrganizationSite,OrganizationId,PriorityId,WorkType,TaskDes

Hi, Where are the SVC service APIs kept? I can see it in the database, but I cannot find such APIs in my build or project. Thanks.

What does this DefineModification screen do and what business scenarios use it? 

Hello all, Yesterday we had IFS Apps 10 update 7 deployed in our live system, after that we can see many background jobs for below description. NotifyMe - Refresh markdowns. - API name  →   Supplier_Inv_Notification_API.Refresh_Markdowns NotifyMe - Register notifications. - API name → Supplier_Inv_Notification_API.Register_Notifications I know it’s related to manual supplier invoices.  Does any one know how to control these new background job? Is there any configuration for this? Can anyone explain this? Thank you.

HelloI have updated SSL certificate using installer in IFS App 10Certificate is updated successfully but few deployments are in Failed status, tried to restart from Admin console but didn’t help.Getting 404 - Not found Error, While trying to login application. I know its because of ifsapp-main is failed. Please help.

Hi All,Could someone help with this issue?I’ve already created a dev bingmap account, set the key in system parameter but this message keeps on the screen. How could I remove this message?This in mobile user detail > Device location.Tks a lot

Hi everyone,I need some clarification regarding the purchase part process for mobile users. If we create a purchase part on the mobile users' site and add a supplier for that purchase part (PP), will it automatically sync to the purchase_part table in DB viewer?Or are there any prerequisites needed to ensure these purchase parts appear in the MWO users' purchase_part table in DB viewer?NOTE: the created inventory part can be visible in Inventory_part table.I have run the refresh all inventory part database scheduled task as well. Still the PP cannot be seen.User is not connected to any warehouse. (Even he is not connected, some old purchase parts are visible in purchase_part table, newly created ones are not synced) Hope this is an issue with the data set up.Thanks!

I get ORA-02270: error during IFS TouchApps Server installation and I cannot overcome it.Can you help? 

Hi,Why am I unable to create an invoice preview for a work order structure even though there are sales lines that haven’t been invoiced in both work orders. It lets me create it per work order but not for the whole structure. Thanks,George.

Hi Everyone, I am facing with an error in Mobile for a new development.I have created a new function: This function is only to check if user is using the mobile in Online or Offline mode.I have inserted the called in the command to accept a new task in the pool. (MaintEngApp-Cust.client) The result is: Offline mode: The function is working well.Online mode: The function result a error: Please, someone know how to resolve the problem?Regards, 

We are considering use of the MWO (Mobile Work Order) processing for our Maintenance Engineers. We’d like to install the app on their phones. But first we would like to find out if it's used by other companies and if this is a reliable solution. Has anyone used MWO? Has it proved reliable? We use IFS9 and have about 50 Maintenance Engineers who work at our plants so they'd be connecting via WiFi from their phones. We have fairly extensive knowledge of IFS and use it quite widely.  

Good morning,  I created a custom Field called Cf_Wo_No in Request:  Does anyone know how i can send this field to PSO, i think it’s through here:  But when i put in the custom value expression #CF_WO_NO# it gives:  Can someone help with this.with the best regards,Francisco Lopes

In IFS Cloud 22R2 we have in Print Manager ‘Invoicing’ jobs in status ‘Inactive’The ‘restart’ option is available. What does this status mean?What will the restart trigger?

Good Afternoon, So I started using a new Server, and there is 2 ways to create a Miscellaneous Resource Allocation:  When i Click on the + icon, the Workflow i created works, but when i click in New Misc. Allocations it gives an error, because there are fields that aren’t passed to the workflow: The Following Json is from the + icon:[    {        "processKey": "MiscApprovedU001",        "version": "version_2",        "inputs": [            {                "Cf_Recommendation": "\"CfEnum_APPROVED\""            },            {                "CreatedBy": "\"IFSAPP\""            },            {                "EVENT_ACTION_ROWKEY": "\"1D804FB562BD0E1FE063A41BED0AED60\""            },            {

Hey everyone! I have been trying to create an enumeration filter for custom attribute with a custom enumeration on a IFS MWO Service page, but I can’t seem to get it working.I have sent this custom field to the mobile app.Am I missing something or doing anything wrong? 

Hi All,IFS APP10 UPD17, ScanIt entry in Solution Manager > Touch Apps > Administration > Applications has been removed.How can we redeploy that entry?We have tried updating below tables from our test environment, and now the ScanIt entry is visible but it seems ScanIt releated many configurations are still missingmobile_app_entity_tab ent,mobile_sync_rule_tab sync,mobile_application_tab app,mobile_application_version_tabAppreciate your support on this.

Good afternoon, I created a custom event that when State gets to approved it sends a push notification: But currently this is only working for a specific user, and this user has 10 device_id where only 2 of them are receiving the notification, does someone know how to send to the 10 devices and to the other users?

Hello, Does someone know how to create a custom event that after being triggered sends a push notification into MWO, if the Miscellaneous Resource Allocation status goes into Accepted? Thank you for the Help,Francisco Lopes

Community, I am not quite familiar with MRO, so bear with me any “stupid” question I might have now. the fundamental of MRO is to create Serial Structure Template, my question is, how we could simply retrieve this from a product built in-house, does system support transfer the As-built Structure (built in house and sale to customer) to Serial Structure Template? Thank you.

Something I noticed was in Apps 10, for maintenance surveys, even if you have defined more than three surveys for one work type, only the first three surveys are triggered. I tested this for a customer and as well as in one of our internal environments and the behavior was similar.  Is there a way to go around this? Is there a parameter setup I’m not aware about?  Thank you,  

 Hello,I need your help, we have service contracts in invoice plan with periodic prices that we want to change into resources used, but as soon as I want to delete the periodic prices, I can't. I think it's no longer possible because I've tried everything with dates, but nothing works.Can you tell me if you've encountered the same problem? Thank you for your help  

We are struggling with assigning users under “Assign Work” from the Prepare Work Order screen, under the “Allocate To” for users who perform work at multiple sites. We have the users set up in the Resource Detail with Companies and Sites assigned to them under the Connections tab. We also have their site assigned under the General tab. However, when we need a user to perform work at a site other than what is listed as their Site under the General tab, they are unavailable to be chosen under the LOV “Allocate To”. Has anyone else found a way around this other than changing the Site under the Resource Detail → General tab each time a user needs to perform work at another site? We are running APP10.

Hi,Is there a proper way to block users from using mWO S/Engineer Windows app to access IFS (Cloud 23R2), and only allow the Android app. I know we can disable the device after, but can we configure something so that they can’t even activate the Windows app in the first place? TIA