Service (Touch Apps, MWO, MRO)

How to extend the session life time of touch apps?

Hi experts 😊There is an issue of Travel Button not available in Work Details. When the work is accepted, there need to be a Travel button for the worker to set its status before Start Work.However, Travel Button is available in My Work WindowIssue affects for every user.Workflow Configuration allows Travel.Does not have multiple Workflow Configurations with the same filtration but different weight.All other Travel related actions are available from Work Details (Stop, Pause, Continue) I would greatly appreciate any insights you could share on the actions required to visualize the Travel button in Work Details. Thank you 😊

Hi All, We have been live on mWO in Apps10 upd18 for almost a year now and still are not completely stable. We currently have about 80 techs that use mWO and run into varios issues namely.The data does not sync and there are missing transactions in IFS ERP Apps errors such as sync failing Apps slow performance.We would like to hear from other customers who are live on mWO and their experience. I have heard about other customers using mWO for a higher number of techs and I would love to understand the set-up and how mWO is working for them in a production environment. Thanks,Nitin Kadam

Our technician is trying to upload the media from the camera option but if in any case transaction fails then with the camera option media is also getting lost so we advise saving the media first and then uploading via the gallery media option.To avoid the issue is it possible to disable the camera option (icon) from the device while adding the attachment?Please let us know how we can solve this issue.  

We do not want to allow Sales persons to be able to Add/Delete customers.What do I need to alter in permissions to allow them to view Customers, but not have full access to customers?Don’t want to see that ‘Delete Customer ‘ button at the bottom of a customer page at all.

Hi,Does anybody know if it is possible to complete a work task in MWO and then be able to add the signature at a later point. Is you can go into the debrief tab in MWO but it does not allow me to amend the signature.Thanks,George.

Hello,Is there a way we can find the Entity and View associated to the ‘Work Status’ screen in mWO Service in Cloud 22R2? Please let me know. Kind RegardsPriyanka Cecilia

Does anyone what is indicated by these small vertical bars in different colours?  

Hi, We are on Cloud 23R2 and using mWO service engineer app. Our users have updated to the latest app version from Google Play store, and are getting this error. We have cleared storage, and started from the scratch but the error persists. The mobile users are getting frustrated due to constant issues with the app.  TIA

Hi, Does anyone encountered the error message shown below?The work task actual finish date is on 29 March 2024. Trying to change the status of the Work order from Work Done to finish on the latest date, but the below error occur.   Thank you in advance. 

Hello, everyone, is it possible to create a Receive Order in CRO or a Purchase Order with the selection of the forwarder (FedEx, UPs)? For a potential customer there is a need to create a stand-alone part repair flow. A customer opens a repair request and our potential client needs to select a forwarder to receive the part and proceed with the repair and then send the part back to the customer. Is there anyone who can help me? Could anyone point me to a possible solution to manage this flow?  

Hi,This is a question regarding the UI of the application. The miscellaneous resource allocations can be access from the mwo Navigator. It is not displayed as a tile. Is there a reason for this action to only be available in the mwo navigator. If Customer is using this functionality frequently, it is good to have it as a tile in the dashboard. Is there a way to display it as a tile? Thanks !

Service report is generated on mWO in HTML format. how this report can sync back to the Assignment/ Work Task in EE/ Aurena as the report contains Customer’s signature and is required as Proof of Work/ Delivery when invoicng to the customer.Will be great if this report can be converted to PDF document while syncing to EE/ Aurena.  

Work Order, Work Task and Assignment all 3 have their own statusses, but there are also relations like: When all Work Tasks transactions are reported, Work Order status will be Reported. Where can I find the business logic between all the statusses of Work Order, Task and Assignment?

In adding a new question to an exsting eForm, it was linked to an existing Qualifying question. Now need to set as not Dependent and delete the question. When i try to delete, i get the following error 

Hello,When I log in to the application with IFS Application Owner account thinking that I have performed the authorizations according to the technical documentation, no screen is displayed. What might be the reason? Version Cloud 23.2.6 Cloud Image Of MWO Mobile Display IFS MWO Mobile Application interface   

Hi All,We are using IFS cloud 23R1and MWO app version ( IFS MWO Service 24.3.1). Resource Lov is not getting populated when we select the resource group in Tools section.Resource type is ‘Tools/equipment group’. Resource is getting populated in IFS cloud. But not in MWO. Is there any basic data set up we are missing for MWO?Thank you in advance.   

Hi,We have a scenario like this with one of our customers. Under the electrical maintenance department, there are sub-resource groups such as electrical foreman and electrical expert foreman. A separate hourly cost is required for each group. Our personnel are defined within these sub-resource groups. When the maintenance order is planned, the resource plan is made according to the top group such as electrical maintenance resource group. What we want in the technical portal is that anyone can get the job, regardless of whether it is a foreman or a specialist foreman. Currently, the maintenance personnel we observe in IFS can view and operate the jobs assigned to whatever sub-resource group is defined. How can we solve this situation?

Hello,I created a custom field as “ReadOnlyField” but cannot see in in the PageDesigner.  

HI All,We are having an issue in Synching MWO maintenance with our IFS cloud (version 23 R1 SU6). The synchronization task is created and its state is always posted. Whenever I open the app on the mobile, the Sync is automatically started and never finishes.The logs has no error messages. All the messages are info only.Any help greatly appreciated.Thanks Jaleel

HiDoes anyone know if it is possible to provide an alternate description for a Serial Object other than the Mater Part description?In setting up a new contract, the teams were using a system where the Master Part description is one thing and the Serial Object (Equipment) description was more of their own making.This is on Apps 9 SP11

After upgrading the IFS Touch Apps Server to IFS Apps 10 Update 22.On opening the Touch Apps Server, entering the System ID and clicking Next I received the following error: When installing the Touch Apps Server the IFSTAS and IFSMOBILITY passwords had to be changed as there was no record of them available.We are using Azure Active Directory but changed this IFS Database so that after entering the System ID and clicking Next we would be able to access the Login page and enter ifsapp.Any ideas?

HiWhen assigning a Serial Object to another Serial Object (as part of an assembly), is there a way of seeing the the Functional Object that the parent Serial Object is assigned to from the child Serial Objects?When sending an engineer to repair a child item of equipment, we need to show its location (Functional Object) in the Work Order screen and prints. I was hoping that the Location in the following SQL would find it but, no, it returns the same parent ID as SUP_MCH_CODEselect   MCH_CODE OBJECT_ID,  MCH_NAME OBJ_DESCRIPTION,  PART_NO,  SERIAL_NO,  SUP_MCH_CODE BELONGS_TO_OBJ_ID,  LOCATION_MCH_CODE LOCATION,  ifsapp.EQUIPMENT_FUNCTIONAL_API.GET_MCH_NAME(contract, location_mch_code) FL_NAME,  OPERATIONAL_STATUSfrom EQUIPMENT_SERIAL_UIV We are using Apps9 SP11

Hi,Is it possible to Hide the ‘My Misc Allocations’ screen from mWO Service? I’ve tried revoking the Security Group ‘CalendarBasedJobs’ from the Security Grants by Permission Set screen but no luck. Cleared the Security Cache and Refreshed Server Cache as well. Is there any other Security Group related to this screen?  Kind RegardsPriyanka Cecilia

Hello,I am trying to run TouchApps on test environment(After coming price quote, we will decide to buy or not).I created a Certificate Sign Request(CSR) for IFS-TEST and signed from domain root CA. After that I reconfigure IFS by Installer. New certificate is running with IFS without any problem. Windows Mobile IFS Aurena NotifyMe10 is running well.I am trying to use android Aurena NotifyMe10. I installed root CA ceritificate, IFS-Test and TouchApps Server Certificates on android phone too. I can see IFS-Test login sceen and I can input username and password. After typing credentials its giving an error like that.authorizationexception: {“type”:0,”code”:3,”errordescription”:”network error”}Are there any solution for this problem?