Service (Touch Apps, MWO, MRO)

We are implementing MWO on IFS Cloud 24 R1.The goal is to synchronize objects from the Work Task and all associated customer objects from the current Work Task.I’ve tried using entity filters but am still not getting the desired output.Any suggestions would be appreciated.

Hi all,I have a question regarding "Update map Position". When a technician updates the map position, the current position is updated in the app as the object location. Is it also synchronized to the back office as the object location? As per the description of the help documents, I understand it that way. But, the MapPositions in the object in the back office was not updated when I tried. Is it only for that task?Any idea on this?  Cheers.

Hi IFS Community ! Seeking your advice please. Currently we have the IFS app for ios but this is only for the company’s internal employees. Is there a way for us to publish IFS app to our subcontractors (external) who provide service on customer sites, so they can access IFS mobile app on ios to complete the surveys on tasks being assigned.Though I raised a support ticket, was directed to the community so your expertise can help with any answers.Thanks in advanceMadhu

Community,below serial part is not able to enter Stress Rating, may I know where I am missing? Thank you. 

Hello dear Community, I’m exploring the possibility to change the OOTB Datasource function to a customized one for better performance for a specific page of IFS Cloud, namely the Dispatch Console. I have found how to set the Datasource Function using the Page Designer, but I have not yet found how to define a custom Datasource function. Could somebody point me in the right direction, please? Thank you

Hi all, We are on Cloud 23.2 and on latest mWO service engineer Android app. Recently a lot of our techs complaining about the app not getting the jobs sent to them, parts turning up the next day, etc. I’m just wondering if it could be the Android settings that puts the app to sleep or kill it off while in the background to save resources. For instance, my test device has selected the below by default. Does that mean the data won’t sync to the device? What are the Android permission settings etc that we should set in order for the app to work optimally (but also not draining the battery)? TIA  

I am new to IFS and I am trying to understand the process of attaching a specific approval template to an attachment area that will trigger the approval process when a document is first attached or an existing attached document is edited.  Can anyone help? 

I am unable to access the IFS MWO Service app because it will continue to initialize with seemingly no end. I tried changing the sync rule for CustomerInfo and SCCustomerContract from “exclude” to “include” to see if that would get the app to display some missing data, but that ended up incurring the initialization error I am currently encountering. I reverted the sync rule back to what it originally was but that did not fix the issue. Please let me know if you know how to solve this issue.

Hi all, Would you kindly advise in which IFS Aurena page display the below Mobile User ‘Executed Signature’ entries made in the Report In page of the MWO App? Many thanks. 

We are regularly getting this error - but I am struggling to find any dates out of sync.  I have seen the previous conversation that indicates this was resolved.  We are on Apps10 UPD21.Trying to tackle the failed transactions, but some are proving tricky.  Any help would be great.  Thanks

Hi Experts, I need to create a new page in MWO.I have followed the steps mentioned in documentation IFS Cloud - MWO Service demystified (23R2)First i created the new element in navigator design then i added it in page designer as a new page Re-initialized the mobile and i can see the new page in MWO but when i go inside there are no data. Could you please let me know where this can go wrong. Thanks,Hesh.

Hi Community, A MWO user is having the below failed transactions constantly.  Reviewing the screenshot below, the transaction time is different from the start time. How can we resolve this kind of failed transactions so that it will be happening again?  ERRINV: ORA-20105: ActiveSeparate.ACTSTARTISLATER: Actual Start is later than todays date for work order 22152.  The MWO app is showing a different time as shown on the screenshot below.     Thanks and l look forward to your input.Mesh 

How do I cancel a Customer Order in IFS App 10? 

Hi IFS Experts A question regarding a one stop way of closing, for example 100 steps in the MWO to prove the work has been doneSo, One job with 100 steps. The customer has to show evidence that the steps have been done, and doesn’t want the engineer to press done 100 times, so a multi DONE button 😉 – possible???Or an easier way to complete al steps whether being Mandatory or notAny and all thoughts welcomeAlan

This will be the first time I have cloned into this environment since going live with MWO in PRODI do want to leave the DEV MWO available for testing.Are there any settings that I can check or that will need to be changed after the clone to make sure that nothing gets inadvertently forwarded to the DEV MWO that should have gone to PROD?Just trying to make sure there are no gotchas that I have not thought about. 

This might be a simple question,But while working on a work order in MWO on a phone, should the user also see the same data entered on his MWO on his windows app?  Should he see the same Work Orders in both apps?I did not think they sync’d back and forth like that, but I have a user asking about this and I am not sure of the answer. 

Is there a way to create a communication among technicians who work in a same task but different assignments in IFS MWO? As an example, if I need to send a message or put a comment about my work to the next technician. I can see status of other assignments. But, I’m searching for a method to convey bit detail message.

HelloI can’t find how to display the name of the project in the label of the project in Resource monitoring Gantt.Is there any solution for that issue? Thanks for your reply Cyril

If I forget my pin code and am unable to access my IFS MWO Service App account, is there a way to reset my pin code so that I can access it? Preferably a way in a browser IFS environment. 

When trying to create a new service request for a serial object in the IFS MWO Service app, no customer information appears in the customer field on the service request form. All other information (Service, Service Org, Service Deliver Unit, etc) shows up as expected. Does anyone know why this may be happening, and if so, how to resolve it? 

 I need to see the Task Contacts for a work task in MWO as shown in the first picture. But I don’t get it. How can I enable it? Can we customize available actions in the action bar?  

Hi,I’m looking for documentation about configuration possibilities for MWO screens in IFS CLOUD 22R1.And in particular, to add read only custom fields on MWO screens.Thanks in advance for your help on that.Regards,Marc.

Hi,Is there a way to show only the “Report Additional work that I have done” option in Additional Work in MWO Service 10 (ServiceEng) App in Apps 10?  Thanks in advance!

Hi,Looking for ability to transact, administer and report all crew related work from the field in the Technician Portal solution. Currently those are only available in MWO. What is the plan to include same functionalities in Tech portal? 

Dear All, We are in phase of migration to new environment, however we need Touchapps 9 to create labels, scan them and perform physical inventory counting before moving to new environment. Can someone provide the app installation file and guide for installation. Also the IFS provided links don't work and dont have application copy.