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Cancel Customer Order

  • September 23, 2024
  • 1 reply
  • 124 views

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How do I cancel a Customer Order in IFS App 10?

 

Best answer by Thilini Kumarasinghe

Hi @Dekforce94 

The mentioned order is in released state, therefore please use the RMB Option Cancel Order in the Customer order header. Once you select it, you can enter the cancellation reason and cancel the order. This will cancel both the order lines (if there is any) and the customer order.

 

Best Regards,

Thilini

1 reply

Thilini Kumarasinghe
Ultimate Hero (Employee)
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Hi @Dekforce94 

The mentioned order is in released state, therefore please use the RMB Option Cancel Order in the Customer order header. Once you select it, you can enter the cancellation reason and cancel the order. This will cancel both the order lines (if there is any) and the customer order.

 

Best Regards,

Thilini