Service (Touch Apps, MWO, MRO)

This is the 2nd revision of MWO Demystified, which now includes everything that was added in 23R2.188 pages cover:MWO Service with Work Order Management vs. Request Management Work Crew work Work status My misc. allocations Set attention on/off Scope Review Work to Prepare Mobile Integration New Service Request / New Work My Breaks Objects Measurements My stock Move stock Purchase handling Request quotations/Service quotations Sync Monitor GPS tracking Documents, media, and attachments Technician Workflow Surveys/eForms Usability Architecture Security Selected MWO parameters Synchronization and the offline database What data gets synced? Set up the mobile user Configuration TroubleshootingDon’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (23R2) and IFS Cloud - Next-Generation Service Management demystified (23R2).

How do you add new Report Definitions?

Hi,I am working the purchase order screen and introduced a new command. When the user click this command a report should generate for the purchase order and automatically check-in that to document management. (Here print dialog is not opening)How to achieve this in the server side?Regards,Tharindu

Does anyone have experience with using b2b order management for Suppliers in App 10? I’m trying to achieve this but could not figure out the correct setup?

We are trying to automate the sending of a completed job record sheet to our customers. We have another customisation which creates a version of the job record sheet and a copy is saved in the report archive and PDF archive. We attempted to use a system defined event called PDF_REPORT_CREATED. However, we cannot find a way to add custom attributes to this event, so we cannot add the customer’s email address as a parameter. We then tried to create our own event using ‘PrintJob’ as the logical unit. This allows us to enter a custom attribute to get the customers email address. However, none of the  tables within this logical unit have the PDF FILE to add as an attachment to the email. I also cannot find an api that will return the PDF so that I could add this as a custom attribute to our event.   So - I can either create an email to a specified address with no attachment OR an email containing the PDF report but not a specified email address. What we need as an email with the PDF report

Hi, I have created a lobby and I want this lobby to be view by only few users. How do I give access to few users only?   Thank you!!

Hi Experts,  Once of our customer is asking where we can set the timeout for mWO authentication?  Business Impact: Can we define the MWO session timeout.? Customer get the popup in MWO app 'Credential expired' after specific time and being asked to reauthenticate. They need know is the time user configurable? If the timeout is not configurable the customer would like to know what is the default timeout set to. Any input regarding this really appreciate.  Best Regads,Sanjana 

Thought of sharing "How to add custom tab into Aurena client" Navigated to the Application Configuration Package screen. Created an application configuration package.Then navigated to the Custom Logical Unit screen. Create new LU. Add attributes you want to see in the table.After creating custom logical unit RMB on it and Approved then Published, then add to the created Application Configuration Package. IEE clientNavigated to the window where you want to add the table (eg: Prepare Work Order)Then RMB on the page and Select Custom Objects - > Tabs -> Create NewThen added the created Custom Logical Unit Page as a Tab. Aurena ClientCreate Projection configuration with details. Here's shown example created example for a work assignment.Standard Projection    Publish the projectionGo to Aurena page where you want to add the table /tabGet page designerCreate a list with entity you created above. Add needed fields.  Go to My Assignment Entity > Tabs Add the list you created previous

Hello Team, I am pretty new to IFS with some background in middleware technologies. I am currently working on creating a document in IFS using IFS oData/REST API.As per my understanding, to attach an external document to an IFS object using API , we need to follow below 3 steps:    a. Create a document in IFS (IFS API - Projection: CreateAndImportDocument and Invoke action CreateDocument)    b. Upload an external file to previously created IFS document    c. Attach the document to an IFS objectI am able to create a document in IFS using the API successfully (Projection:CreateAndImportDocument and Invoke action CreateDocument) And not sure which API or projection should I use to make next for uploading an external file to previously created IFS document? Can someone help me in this regard?Any help in this regard is highly appreciated. Regards,Siva

Hello! Is there any IFS connector that can be used in Microsoft Power Automate? If yes, where can I find it? Thanks!

Hi Community,my customer works on IFS Cloud an recently received an update.After updating the Service Engineer App to version 22, we get this transaction Error on initializing: Anybody got an idea would could cause this error? thanks and BR,Sven

We are bringing a new Chinese company online in IFS in a couple of weeks and have discovered that there are a dozen or so serial objects that were created in our UK company even though the machine was installed in China and is serviced by our China company.  We need to move the serial objects from one company to the other, but the move serial object function is intersite within the same company.  Copy serial object would be a fine alternative, but it isn’t allowed because it sees the object as a duplicate.  We can’t create the equipment with new serial object IDs because the serial number on the system doesn’t physically change, it is just connected to the wrong functional object.I’ve tried:Move serial object Copy serial object Delete object from functional object (not allowed due to connected work orders) Create Component Repair Order in an attempt to return the system from one customer site and into inventory, then issue to the new customer but in a different company (this didn’t go

Hi Community, We occasionally received the below failed transaction and I’m just curious to know why another user will remove “Work Assignment” without letting the other user know about it. This kind of failed transaction is caused by the system? Or how do we know which user removed the work assignment?Failed TransactionERRINV: ORA-20115: JtExecutionInstance.The "Work Assignment" has already been removed by another user.Thanks Mesh 

Hello,Working with events, I’m trying to get the value of a date type attribute and the result is a number, instead of a date.I’ve tried for different date type attributes and with different logical units and tables, and the result is always the same.For example:Logical Unit: ExpenseHeaderTable: Expense_Header_tabAttribute: CONFIRM_DATEWhen the event is executed, I get “1994” as a result, but it should be “16/10/2020”. Does anyone know how to resolve?.Thanks in advance,Amaia  

I am currently working on starting to build utilization of the jobs and operations of separate standard jobs for the installation side of our company. I am finding that the Jobs/Operations are a bit clunky to work with first off. We will be moving to IFS 10 shortly and I am wondering what is the difference between the operations vs Work Tasks. Will what I create move into there easily, do they function similar? Or am I best off to wait until we move into 10 to turn on this utilization? And if it helps to know we will not be moving into Aurena with this upgrade yet.

Simple question I think but needed for clarity.What is the difference between Jobs & Operations of a Seperate PM Action?

We are testing the scanning functionality of the Scan It app and noticed that in certain screens it drops the identifying prefix character when scanning and in other screens it does not.  Attached is an example, the numbers circled in RED appear with the prefix in front of the scan.  The item circled in GREEN scans correctly and it gets dropped. For example, Move Inventory Part drops the “Q” prefix when scanning but the screen before that which is Part No it does not drop the “P” Is there a place in IFS where you can set what gets dropped and what doesn’t?  Or do you typically set that on the scanner gun itself?  We are using Honeywell CK65’s

Has anyone created a robust work in progress report for Work Orders - to give a monetary value and breakdown. We have designed one, which takes a long while to run (due to the construction) and uses a number of assumptions which make it fall down. We have not seen an out of the box report.   We are on Apps 9 - but interested in anything in Apps 10 that would do this.   Thanks in advance

Error in retriving the saved pdf reports in crystal web service in APP8

I created a AST as below for a quick report in IFSAPPS 9 After executing the schedule, following message has been created. How can I use the report result to save in to a file? Message Response is transferred to  BizAPI: ExcelQuickReport: RenderExcelQuickReport. How can I use this?  

Hello,I hope somebody out there has experience moving documents from the database to an FTP Server.We are on IFS 9.  In my screenshots below I have a document class in the database called APPE and I want to move the documents associated to this document class to an FTP server.I have created two repositories in the EDM Basic>Repositories windows. One line to indicate that APPE_R1 has the doc class that I want to move and another repository line APPE_R2 to accommodate the transfer of documents to the FTP repository.Then I have used the Change Document Repository Wizard and the first step makes sense as shown in screenshot below however then I am presented with a second page where it seems to be I have to allocate a document class again? I am confused about this screen, furthermore the Doc Class field does not offer a list of values.I hope somebody can give us a word of advise on this matter.Many thanksMiguel 

We have many companies and many of these companies run multiple types of costing jobs.  These execute as background jobs in the early morning hours and often on weekends.  These jobs can take up to 2 ½ hours to run and they hold up all other costing jobs when stuck.   I would like to have an email/text message generated  to warn me when a background job is executing for more than 2 ½ hours.  Is this something I would create an application Server task for?    We  don’t have any so I don’t have any examples to look at.We don’t have weekend staff and I don’t want to have to remote in every Saturday to check if background jobs are behaving.  

MWO Demystified has been updated to 24R1. It not only includes the updates that came with the latest release, but also a couple of additional areas such as pick-up tasks.If you find this document helpful, please consider leaving a 👍 LIKE.236 pages cover:MWO Service with Work Order Management vs. Request Management Work Crew work Bundle tasks in MWO Work status My misc. allocations Set attention on/off Scope Review Work to Prepare Mobile Integration New Service Request / New Work My Breaks Objects Measurements My Stock Move Stock Purchase handling Request Quotations/Service Quotations Sync Monitor GPS tracking Documents, Media, and Attachments Technician Workflow Surveys/eForms Usability Architecture Security Selected MWO Parameters Synchronization and the offline database What data gets synced? Set up the Mobile User Configuration TroubleshootingDon’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (24R1) and IFS Cloud - Next-Generation Serv

I have an error when I trying to use Search Domain on IFS10.all items in Search domains Window have already Enabled checked.I think this problem is Oracle issue but I not sure. (Use on Oracle Database 19c) Error Detail: Server error messages:7727931b-35b7-41a8-8252-6dc31fe55433Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> Ifs.Fnd.FndSystemException: Unexpected error while calling server method ApplicationSearch/Search ---> Ifs.Fnd.FndServerFaultException: ORA-00600: internal error code, arguments: [kciIADescInit.2], [DR$CUSTOMER_INVOICES_TIX$KD], [], [], [], [], [], [], [], [], [], []Failed executing statement (ORA-00600: internal error code, arguments: [kciIADescInit.2], [DR$CUSTOMER_INVOICES_TIX$KD], [], [], [], [], [], [], [], [], [], [])   at Ifs.Fnd.AccessProvider.FndConnection.ParseErrorHeader(FndBuffer buffer, FndManualDecisionCollection decisions)   at Ifs.Fnd.AccessProvider.FndConnection.UnMarshalResponseHeader(Stream responseStream, FndM

ORA-20113: MobileSyncData.FND_LOCKED: The update could not be performed since the Mobile Sync Data record is currently locked. Please retry the operation.ORA-06512: at "IFSAPP.ERROR_SYS", line 140ORA-06512: at "IFSAPP.ERROR_SYS", line 476ORA-06512: at "IFSAPP.MOBILE_SYNC_DATA_API", line 704ORA-06512: at "IFSAPP.MOBILE_SYNC_DATA_API", line 723ORA-06512: at "IFSAPP.MOBILE_SYNC_DATA_API", line 398ORA-06512: at "IFSAPP.MOBILE_SYNC_DATA_API", line 409ORA-06512: at line 1   Hi all, This has occurred in the customer PRD environment (Cloud). However, the assignment has completed despite of this.  As I know, resend is the only was to resolve this FT, but resend does not work. Any idea on how to process this? Thank you!