Service (Touch Apps, MWO, MRO)

Hi All, I don't have a clear idea on using service delivery units in new service management module. Is service delivery unit a group of resources? If so what is the connection with Resource Groups? In standard tasks, we allocate resource group as a person demands. How this service delivery unit can be connected then?  When we transfer work task to mobile, we can transfer to specific resources or resource group as pool work. What is the similar functionality with service delivery units?  There is no separate page for service delivery unit. We can just create them under a service organization just by adding a row. Eventhough, we put same service delivery unit in different service organizations there is no any pop up message.  There is no specific place to add resources to a service delivery unit. We can include a resource to a service delivery unit when new service resource create. If we include a resource to a service delivery unit, when creating a new service resource, is that resource

Good day, We periodically need to copy work orders with a large number of tasks. We use Code F in the preposting to capture the work order number.When the Copy Work Order function is used it copies the prepostings as well. The new work order and tasks therefore has Code_F as the old work order number. How can we set the system (IFS Cloud) to pick up the new work order number in the prepostings? Alternatiely, if we had to change it manually, it means changing the preposting on the new work order and then having to individually change the preposting on each work task manually (and there may be many work tasks per work order). Is there a way to update the preposting on the work tasks by updating the preposting on the work order header?    

Hi Experts,I have created a request contract with invoice details as following.  And I do have a service lines and these service lines are having periodic pricing also. And now when i try to generate invoice preview it gives me this error message. Could you please help me with this. ​​​​​​​

Issue 1: Is there any reason to not sync the service notes added in MWO-request work task to the application? N.B. same type of service notes added from the application is syncing to the MWO app. The work status of the MWO ( if it is off shift) is that causing this problem? Issue 2:Is there any reason to not to get update the request work task status as work done once all assignment completed from MWO?Once set all assignments to work started from MWO , request work task  is get updated as started

Hello everyone,I am currently trying to hide the “Set Attention On/Off” function in the MWO Navigator.We have successfully removed the corresponding tile in the Navigator Designer - so it is no longer visible there.However, the option is still displayed in the Navigator within the Virtual Assistant environment.Does anyone have any idea whether an additional step is necessary here or whether it is possibly a restriction in connection with the Virtual Assistant? Many thanks in advance!Best regards

Hello experts,We are working with a customer with a multicompany environment. For instance, this customer has setup Company A, Company B and Company C in IFS Cloud 24R2.Is it possible to enable company A to perform service work while Company B holds the service contract? At this point we are interested in potential approach considering we are talking about allocating a WO to Company A while the Service Contract is hold by Company B.Many thanks for you help.Miguel 

Hi there, Is there anyone that has a detailed explanation of the dependency types that can be selected on work list items in the work task template?Finish to Start Start to Start Combined Order One Way Order Two WayI searched in the documentation but i cannot seem to find what these different dependency types actually do and how they differ from eachother. Thank in advance!  

ollowing the deployment of IFS Application UPD27 on May 11, our Production Touch Apps Server (TAS) has become inaccessible. The landing page fails to load and displays the following error:Server Error in '/' Application.Value cannot be null.Parameter name: keyThis issue persists despite multiple recovery and reinstallation attempts.Environment Details:IFS Application Version: UPD27 TAS Version: 10.24.537.2 Previous Working Version: UPD25 (Release 86) OS: Windows Server (IIS-hosted) No TAS included in UPD26 or UPD27Symptoms & Observations:Web Error: Occurs immediately on accessing the TAS landing page. Stack Trace: Points to OracleInternal.ConnectionPool.PoolManager and AppManager.cs failing due to a null key. Installer Log: Shows successful deployment but ends with: ORA-01017: invalid username/password; logon deniedSystem.ArgumentNullException: Value cannot be null. Parameter name: key TASTrace.log: Frequent assembly resolution failures (e.g., Ifs.Cloud.Utility.resources, Ifs.Clou

Hi everyone,  I have a problem with the datas in MWO : In one of my environement, datas are synced almost immediately, and on a other I have either to initialize or to trigger manually Sync rules. Do you know where I have to set up in this last environement to be able to sync automaticaly ? Thanks,Simon Pertin

I am trying to set the Markup % for a sales line on a work order task:  The field help states “The markup percentage when the price source is Cost Based”. I am unable to edit the Price Source field for the line. The field help states “Cost based: The price has been calculated using the Markup %”.Feels like a bit of a chicken / egg scenario, is there somewhere I have missed a prerequisite in the Work order that is not allowing me to do edit this field?

Scenario:A work task is linked to an active Service Contract. In Part Service Contract Cost offsets have been specified. I raise a new Maintenance Purchase Requisition from the Work Task and add a new No Part Requisition Line.   I am expecting the Markup% and Revenue% fields to populate as per the below. However, they come through as Markup% is blank and Revenue% is 0.  How or when do the Markup% and Revenue% get populated on the Purch Req line from the Service Contract?The net result of this is invoicing from the work task will be calculated incorrectly or the lines end up being Not Invoiceable if these fields don’t populate. All feedback/ suggestions are greatly appreciated.  

We are consistently looking for ways to further streamline our mWO installation.  We are currently looking at this entity as it is the slowest syncing entity by a large margin.  Our technicians have no need for this information, but our concern is that the “Responded_Date” and the “Resolved_Date” fields may not get populated if we block the entity from mWO.  Would anyone be able to confirm or fully deny this concern for us? 

Hi All,One of my customer wants to implement Notify me app and found the below community post that due to 3-4 hours of idle time on the app user needs to relogin to receive the notifications. Is this resolved or is it a known issue in Notify me? Top of this I would like to know your pros and cons on this notify me app feature. Thanks for the time.Regards,Chamath

Hello Community,I have a few questions for you about the MWO application.There are 3 mwo applications as shown in the image below. I installed the application called mWorkOrder from the TAS Server. I installed the others from Google PlayStore.What are the differences between these 3 MWO applications? MWO Service 10 and MWO Maintenance 10 applications are synchronizing successfully. But the home page does not open; It stays on the synchronization screen. The mWorkOrder application opens but the application content is empty.  RegardsBarış.

Hi Community,We’re trying to find a smooth and effective way of creating quotes and change orders in IFS Cloud, but are struggling with coming up with something. Scenario 1:Customer sends us a Request for maintenance, with the symptom of the part to be maintained. We send a Cost Estimate to the customer, based on experience with the reported symptom. Customer sends the component to be maintained. We create a Work Order and start the maintenance. During inspection, we see additional repair required, and needs customer approval for this. During service we reach the agreed Maintenance Cost levels, and needs customer approval to increase this. Scenario 2:Customer sends us the Customer order and the component, and wants us to inspect and report maintenance requirements. We create a Work Order We start disassembly, inspection and test, before we send a Cost Estimate to the customer. (Hours are logged) The rest is similar to Scenario 1 steps 5 and 6. Regarding IFS Cloud support for the scenar

Hellowe are exploring the parameters surrounding pool work. We have 48 regions, with anywhere between 3-8 technicians per region.  How do we set this up so that only and all the technicians for each region see only their pool work, rather than everyones pool work? 

Hi,My customer is implementing IFS cloud with the new Service Management functionality (NGSM). They would like their customers to have some way of creating service requests on their own. I am trying to figure out the best way of doing this at the moment.I think the old B2B solution is only focusing the old Work Order Solution. As from 25R1, I can see that Call Center enables the facility of creating new Requests (handover) as well. I would like to know if the B2B Call Center solution supports the “Request” handover yet? If not, is there a plan to include this functionality soon? (when?)Is the Customer Engagement functionality can be used for this purpose? If so, I would like to know some details about that as I am not familiar with this functionality. Any ideas, on how to get details on this?Best Regards,Athulya 

Hi,I was wondering if anyone had ever encountered this type error (please, see screenshot below) with the Return Travel action on MWO Service.  The transactions type Travel (On Route)  and Work are recorded correctly, but "Return travel" (after completion of the task) generates the previous failed transaction.   Can anyone please help me?ThanksStefania

Hi All, When we create a new command in Command Group in My Work Details page via Apps for Page Designer, the new command appears under “Actions” in Work Details page in MWO (right side in the second image). But in Work Details - IFS cloud (Apps for Page Designer) the commands are in together (first image). We cannot see any pattern there. Is there any way to get created command to the top row in MWO app instead among Actions?   TIA.

Community, Normally we do service contract invoice plan we could utilize the IFS periodic invoice parameter, but now we have a customer that would like to invoice Immdeiate, 80 days from now, 200 days from now, which is not periodic, how to make this happen in IFS service contract? We don’t see any option could do this?Thank you.

any reason fro not seeing the service notes added from mobile in the app?App to MWO services notes can be visible with same note type where the sync to mobile is enable Once after external service notes, how the customer see those notes? I checked in the service report, that is not available. Version 24R2 SU5

I'm having issues getting documents attached to a work task to appear on MWO. Does anyone have an idea what the issue could be? I am attaching a document on the Work Task in Aurena but not seeing this document in the MWO app (iOS or Windows). I already checked the following:User has access to the document (same user can see it in Aurena) Document class is set as a mobile document class and to push to mobile User has docman permissions. I can attach new documents on MWO without any issues Document is released IFSSERVICEENGAPP user is connected to the site I'm using Cleared caches, disconnected and connected MWO, initialized etcThis is on 23R1.

Hi,  I have noticed in MWO, when you answer eforms they are not fully retained when you check the next day. I completed about 6 eforms however only 2 had the answers populating when i visited the next day. Others were new. What could be the reasons all answers are not retained? Thank you, 

Hi all, We are planning on switching to Tech Portal next week and then turning off mWO. Just want to know what are the areas you’d suggest to safely and completely turn off mWO so that the system won’t unnecessarily process sync jobs etc. We are on Cloud 23R2

Hello,we are using IFS Cloud 24R2 and we have a connetion problem with IFS MWO Service downloaded from MS Store. App on Android devices works fine, but from PC cant connect. An SSL certificate is installed in PC. Any idea what can be wrong?Thank you,Michal