Service (Touch Apps, MWO, MRO)

any reason fro not seeing the service notes added from mobile in the app?App to MWO services notes can be visible with same note type where the sync to mobile is enable Once after external service notes, how the customer see those notes? I checked in the service report, that is not available. Version 24R2 SU5

I'm having issues getting documents attached to a work task to appear on MWO. Does anyone have an idea what the issue could be? I am attaching a document on the Work Task in Aurena but not seeing this document in the MWO app (iOS or Windows). I already checked the following:User has access to the document (same user can see it in Aurena) Document class is set as a mobile document class and to push to mobile User has docman permissions. I can attach new documents on MWO without any issues Document is released IFSSERVICEENGAPP user is connected to the site I'm using Cleared caches, disconnected and connected MWO, initialized etcThis is on 23R1.

Hi,  I have noticed in MWO, when you answer eforms they are not fully retained when you check the next day. I completed about 6 eforms however only 2 had the answers populating when i visited the next day. Others were new. What could be the reasons all answers are not retained? Thank you, 

Hi all, We are planning on switching to Tech Portal next week and then turning off mWO. Just want to know what are the areas you’d suggest to safely and completely turn off mWO so that the system won’t unnecessarily process sync jobs etc. We are on Cloud 23R2

Hello,we are using IFS Cloud 24R2 and we have a connetion problem with IFS MWO Service downloaded from MS Store. App on Android devices works fine, but from PC cant connect. An SSL certificate is installed in PC. Any idea what can be wrong?Thank you,Michal

Hi, i want to know if it's possible to remove the new assignment screen when i accept a task in the pool work please ? Thanks for your help :  

Hi,We are trying to setup a Database Task Schedule for Recurring Service Request Generation.  We get a background job Error everytime we run the job.The fault message is:Argument SERVICE_DELIVERY_UNIT_ must have a value, because default value do not exist.    Can’t get to the bottom of this issue.  We have a default Service Delivery Unit.  Screenshot of Database Task Schedule Screenshot of background job Should this be raised as a bug, or am I missing something. Thank you,Ed

Hi,If we enter a note in Add Service Note tile in MWO, where can we access that note in IFS Cloud, (note is entered directly in Add Service Note without any connection to a Work Task or Request) 

Hi. In IFS within MWO, we can print a standard report with the following measurements: 21,59 cm x 27,94 cm  The client from MWO must print the report 7.5 cm wide. The client uses thermal printers How could we link this from MWO? Thanks!

Hi,in MWO, when we attach a picture to the task, that cannot be seen in the Mobile service report, instead if we check it from the Clould Service Engineer  we can see the attachments. What is the missing piece that I cannot see the same in the mobile?In the Report Layout I can see Task attachments are there.  How I see it in the Cloud. And the mobile Report. Please explain how to get the Pictures into the service report,as this is working fine in the clould report. ThanksKasun

In core MWO application, there are some functionalities only available in the MWO navigator section, not as separate tiles (Ex: My Misc Allocations, My Work calendar).However, if mwo users wish to see them as tiles we can add it via Navigator designer.But the problem is that when the new tiles are added, they are being added to the mwo navigator as well. Therefore, they end up as duplicates in the mwo navigator. Is there a way to keep only one entry in mwo navigator, such as hiding unnecessary items from navigator? So the questions are; how do get the standard items to be visible in the Dasbhoard OR how do I remove the standard items from the Navigator?Thanks and Regards,

Upgrading to 24R2 from APP9. We have a site setting in the maintenance section to auto create work task on WO Status Work Request. Is there a way to set what the default Order No is when the task is auto created? Right now it defaults to 10, but we’d prefer to set it to a different value? Order No could be manually changed but we’re looking for it to auto create with a different default value.  

Hi,Is there any way to know visually that an engineer has an assignment in a non-working day?For example, in this example, i cannot assign task to the second resource because I’m using the HR Schedule and the system doesnt allow to assign task there. However, the third resource is not using the HR Schedule but I can assign work even if it’s not working day for this resource.Is it possible to clearly see these situations? I am using 24R2.Thanks in advance.

Hi,In IFS Cloud Dispatch Console, is there functionality to assign multiple work tasks/ assignments to a Crew simultaneously, either via drag-and-drop or direct assignment?We are managing numerous similar tasks that need to be dispatched to a Crew efficiently. Additionally, assignments are expected to be handled individually within MWO for reporting.Bundle Tasks in 23R2 does not meet this requirement, as it lacks the necessary MWO functionality.

Is there a possibility of service tech to do communication with the customer through MWO app?  Is there a data limit when it comes to attachments (image/video/documents?)

Hi,We are currently using IFS Cloud 23R2 SU14 alongside the IFS MWO Service app, and was wondering if we were able to hide/remove the Initialize button from our engineers through page configuration or another means?We are finding our engineers are clicking this button despite numerous attempts to communicate and prevent this, as we are aware by clicking this button it will remove all transactions from the device which have yet to be sync to the back office. Appreciate any feedback or suggestions.Thanks

The version is 24R2. Cloud. I’m studying the MroTechnicianTaskExecutionHandling.svc for some time and I have a hard time to collect data about specific Assignments using a generic integration user to authenticate with.  Do you have any hints on calling this API to return data ? [base_url]/MroTechnicianTaskExecutionHandling.svc/OngoingAssignmentsSet Running the URL in the browser with me logged in, gets several data sets, however with the service user, the result dataset is empty. EDIT : Tried [base_url]/MroTechnicianTaskExecutionHandling.svc/OngoingAssignmentsSet(TaskSeq={['TASK_SEQ']},ExecutionInstanceSeq={['EXECUTION_INSTANCE_SEQ']})and the result is {'error': {'code': 'ODP_RESOURCE_NOTFOUND', 'message': 'Resource not found.'}}[base_url]/MroTechnicianTaskExecutionHandling.svc/OngoingAssignmentsSet(TaskSeq=65,ExecutionInstanceSeq=1)

How to scrap material from MWO

Deare All, i came across a strange situation when creating/updating prices for Service Contract - Service Lines.When we create a ‘New Service Line’ we can use the invoice Type = ‘Invoice Plan’ what gives us the ability to add a Sales Part for invoicing purposes. But I notice 2 issues:The Price always comes from the Sales Part and completely ignores the existing Pricing Logic => this is very confusing and seems to be nonsensical There is no ability to set a QuantityThere is however a business need to be able to put Quantities here. For example for certain ‘Subscriptions’ where a customer pays a fee per Machine withint the Service Contract. So I want to be able to select the Sales Part that gives me the price for 1 machine, but I also want to add a Quantity so we can easily multiple with the number of machines (Objects) that we will connect to that service. And when we dive deeper into ‘Service Line’ details, tab ‘Periodic Prices’ we see that the field ‘Quantity’ is indeed present, an

Dear All, I believe I am experiencing an issue with the Price Calculation with Service Contract Periodic Prices for Service Lines.In IFS cloud, we can create a Service Contract. In this contract we add a ‘Service Line’ with invoice Type = ‘Invoice Plan’ so we can select a Sales Part that will be used for the invoicing of this Service. When we use the ‘Expand’ functionality to go into the details of the Service Line, we have a tab called ‘Periodic Prices’ - where we also have the functionality ‘Retrieve Sales Part Price’. When we click this we get a pop-up that says: “Periodic Price and Discount will be replaced with the values based on the Price Logic. Do you want to continue?’. Unfortunately I must conclude that the Price Logic is not correctly followed (or at least => it does not match the Price Logic used in the ‘Price Query’). Because when I was testing this I see following behaviour:According to the Price Logic in the Price Query, a ‘Customer Agreement’ has priority over a Cust

Hi all. I’m testing UPD24 Apps10 with MWO Maintenance 10.As i try to attach a picture from camera, the app is stuck in Media detail screen and does noting after the message: “Getting location data. Please wait.” All the permissions are given to the app. No powersave set up. Tried with motorola(androd 12) and samsung(android 14). Already clear cache and data, also deleted the user’s device. Is there anything else I can do or it may be a bug? tried android and windows.  

Hi community,One of our users came across the following error when trying to initialize the MWO Services app in IFS Cloud. I’ve tried looking into this any haven’t come across much information. Does anyone know what may cause this error or how to go about fixing it?The user logged in again and the app has been trying to initialize for over 4 hours. They have successfully logged into the app and used it in the past, but recently had been asked to sync again because the database configuration had changed.Any help is appreciated,Thanks.

Hello, I'm working on IFS and I'd like to put indicators on the IFS home page or new tabs.I know that this is in the padlock at the top right. Once you get to this page, there are lots of new pages and possible indicators. My question is: Do you have a document that relays and explains all the existing lobbies/element?Thank you very much,Luken

Hello,I use IFS in my company and am interested in IFS MWO (Mobile Work Order). However, I don't have any documentation to present it to me or for more information and I would like to find out more.Things like the interface, available menus etc...Is there any available?Thank you very much

Hi all,I am trying to find a solution for this requirement in the Service Management module but I haven’t found a way to do it in Cloud yet (I’m using 24R2).The situation is the following: when the engineer goes on-site and spends more than 1 hour, only AFTER the first hour is invoiceable. For example:The engineer spends 0,5 h → free The engineer spends 1 h→ free The engineer spends 1,5h → we charge 0,5 The engineer spends 3,5h → we charge 2,5I have tried to use the price breaks and add the sales part “Resource” to the price list with this condition: However, when trying to raise a job, although for the job which last less than 1 hour is free (which is what we want), if we raise a job and keep open for more than 1 hour, it charges the whole time.Do you know if there is a standard way to set up that only the first hour of resource time is non-billable? In other word, only time exceeding one hour will be invoiced. Thanks in advance.Irene