I'm having issues getting documents attached to a work task to appear on MWO. Does anyone have an idea what the issue could be? I am attaching a document on the Work Task in Aurena but not seeing this document in the MWO app (iOS or Windows). I already checked the following:
User has access to the document (same user can see it in Aurena)
Document class is set as a mobile document class and to push to mobile
User has docman permissions. I can attach new documents on MWO without any issues
Document is released
IFSSERVICEENGAPP user is connected to the site I'm using
Cleared caches, disconnected and connected MWO, initialized etc
This is on 23R1.
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Hi
Do you have any warnings in the mobile logs in the backend? Just go to mobile logs screen and filter by your user/device.
@kathlk Yes I do, I see the below error for my user. Any idea what can cause this?
Error when synchronizing entity: Fnd$DocReferenceObject - ORA-06550: line 1, column 855: PL/SQL: ORA-00923: FROM keyword not found where expected - Failed executing statement (ORA-06550: line 1, column 855: PL/SQL: ORA-00923: FROM keyword not found where expected ORA-06550: line 1, column 227: PL/SQL: SQL Statement ignored)
Hi
That explain why you do not get document attachments. Can you enable sync traces for your device and initialized your device. Then can find the root cause from the trace file.
Could be related to faulty custom fields or wrong PS filters or OCT (Object Connection Transformation) with wrong data mapping.
This was caused by an incorrect Object Connection Transformation that was created for the JtTask LU, which we found by looking at the trace file. After deleting this the documents appeared again.
Hi @Roel van Zwieten,
I’m getting this error when I’m trying to download a document in MWO.
I’m logged in as a LTU user to test. Can you tell me how can I add docman permission set to the relevant permission set?
TIA.
Hi @Roel van Zwieten,
I’m getting this error when I’m trying to download a document in MWO.
I’m logged in as a LTU user to test. Can you tell me how can I add docman permission set to the relevant permission set?
TIA.
This looks like you don't have access to view the document itself, which is managed on the document access instead of the permission set.
On the Document Access Template you can define which user (groups) have access to documents with a specific document class. You can also manage this for individual documents on the Document Revision window. Can you check this for your document and see if your MWO user has access to the document?
Hi @Roel van Zwieten
Thanks for your input.
I gave the access to the particular user (LTU user) via Document Access Template. Still that user is getting same message. However, Users who has IFS Full permission sets can see the documents without any issue even though they are not given any access at Document Access Template.
