IFS Solutions

Hello,I am trying to create a reports using Assyst. Information I need is:Number of tickets in a given month Distribution of tickets among individuals Average time to resolve a ticket How many are currently open and since when.I started with the simple Event Monitor using a query providing all Incidents from the beginning of this year, however the chart for some reason provides data only until February.I am using Date/time logged, where below you can see I have a data from e.g. july this year:  And the chart provides this: Any idea why?And also how else I could get the report providing me all details I had mentioned at the beginning? Thank you very much in advance for your help.

Hi, is there an easier way to uncheck the authorization required tick box on the PO header level? The way we know how to do it now is to reject authorization on each PO. We have about 150 POs which we’d like to reverse but we can’t do it in a more efficient manner right now. 

Is there a way to systematically move configurations from a lower environment to higher environments without doing reconfiguration in the target environment? examples are basic data…. if anyone is familiar with SAP’s transports, i am looking for something which serves as the same function… thanks!

Hi All,I am aware that from version 24R1 onwards, IFS Cloud (Remote Deployed) customers are limited to using only Database and File storage.I have a defence customer hosted on-premises in the UK. They have operations in both the UK and Australia, and due to legal requirements, they must store documents in external storage within their respective countries, not in the database or cloud.Is there any limitation whereby remote deployed customers are restricted to use one File storage location?If so, how can IFS address these legal requirements given that only File storage and Database options are available moving forward?Thanks,Chamath

Hi All,As mentioned in several community posts, IFS is phasing out the shared document repository type with the introduction of support for file storage across multiple locations.According to the IFS documentation, although shared repositories are being deprecated, it is still possible to enable them manually. Customers may continue to use this functionality until IFS releases full support for multiple file storage locations.I would like to inquire whether any other customers or partners have manually enabled shared repositories and are currently utilizing this setup. Any insights or shared experiences would be greatly appreciated.Thanks,Chamath

Is Group/Sum option in Advanced Search functionality available in IFS Cloud version? There are several topics posted covering this topic. As the below entries were few years old, I was hoping something might have changed in between. Can I know that, will this Group/Sum option included in upcoming cloud version. If it is already available, is there any material on how this is done?Missing Group/Sum option in IFS Cloud #GSDTECH# | IFS CommunityAdvanced search (i.e. group, count, sum, etc) | IFS Community One of IFS customers has raised this question again and In App9 & App10 user had the possibility to conduct advanced searches by grouping values and summarizing values in table views. They wants to know whether this will be included in a release in the near future. Business Impact: User will have to use longer methods to find information that is required. Thank You & Best Regards,

Hi All, I created a custom view based on the  ‘JtTaskPlanning' entity using Query Designer.  My requirement is to create a new list based on this custom view and display it in the MWO Application.To achieve this, I added the custom view to the 'ServiceEngApp' mobile projection through the projection configuration page.However, I’m encountering an issue when trying to add a sync policy to this custom view.  I am getting the below error.Projection Configuration - Adding Sync Policy  According to the technical documentation, sync policies can be added to a custom entities. Similarly, is it not possible to add a sync policy to custom views as well? I am using IFS Cloud 24R2 environment. Please anyone guide me on this. Thanks in Advance! Sandya S

We’re trying to amend the Demand Plan Forecast Parts in IFS, but they all show status of ‘locked’How can they be unlocked?(We’re running APPS 9)

Hi Community, I have created a new custom page through developer studio on IFS cloud 24R1 (and tested on 25R1 without luck). This page contains 5 LoV fields. They are all created as references to other entities.When I create a new record on the page, all the values save successfully against all 5 LoVs. My problem comes when I edit the record. Only 4 out of the 5 LoV’s are saving values. If I simply select on the one LoV that is not working I do not get the save button appear. Debugging shows me the dirty flag is not being set when I edit this field although all other values in the debug show as changed.I have compared the definition of all 5 LoV’s and they all appear to be set up identically. I can't see any difference in the LoV that is not working.Has anybody seen this before?  ThanksNathan

We are using IFS CRM panel for Outlook currently on 22r2 version and we are planning to update to 24r2 version. We have noticed the connected business opportunities are not shown in 24r2 version crm panel even though they are shown in 22r2 version any reason for this?22R2   24R2 

Dear Community,We are currently figuring out the best way to use the possibility of parking a shop order.Does someone know how to connect a change order to a parked shop order ? When clicking on the drop-down menu of change order no, there is no data whereas we have change orders in the table.  Thanks for your help 😊 

Dears,Please suggest if FSM6 and PSO can be migrated from Windows VMs to Cloud platforms like AWS or Alibaba or any other specific cloud platform?Thanks in advance

Hi Community,I have a case with an adjustment journal entry in a Group consolidation, that when we consolidate the balance this entry appears in a different period.For example:This adjustment journal entry was made in the period 2025-03 Debit amount: 10.832.321,69And then appears in the consolidation balances in the period 2025-06.I have checked the setup and it’s OK. Only happen with 2 report entities, we have 18 in total. Any idea what it could be?Regards, 

A quick functional question related to DOP which I encountered with one of the customers. Questions: In APP9 DOP orders have the non-consumed items with the quantities. More specifically, unlike in APP8, when we bring in DOP structures in APP9, the structures come in with quantity for all non-consumed components. Like your advice and view point on this regards.

Community, Where could we download the list of users and his/her granted permission set? Thank you.Ron

Hi All, I am facing an issue with updating a field in a table automatically using a Asynchronous BPA workflow in IFS Cloud 24R2 Environment. For Example, I have created the Asynchronous BPA Workflow  to update the ‘Description’ field in the JtTask Entity. And I triggered this workflow using the custom event. I am currently working in the Request Work Task Screen under Service Management. IFS API  Update   While Troubleshooting the workflow, got the following error.   The issue doesn’t occur every time. Sometimes the error appears, and sometimes the workflow runs successfully and updates the field without any error.  If there was a problem with the  workflow logic, the error should come up every time. But I am not sure why the behavior is inconsistent.Note: I am using the Asynchronous workflow type because this workflow will be triggered from the IFS MWO application. Please somebody guide me on this. How to resolve this issue.  Thanks in Advance! Sandya S. 

Hi Experts, I want to clear existing values in DMM. How should I set it up? Here are some specific examples. I want to update the notes value to blank.Deploying blank data will not update the notes. How do I clear values in DMM?

Hi ALl, Checking Calendar Generation to generate WO’s for my PM actions. But it seems there is not way to ‘schedule’ this to run automatically for example every Saturyday at 2am.Am I very much mistaken here or how can we schedule something like this? Best RegardsRoel Timmermans

our company is in Asia, but our server is in Europe, now I found the transaction date is the Europe time, not our local time, as we have time difference, sometimes, so it makes some confusion. What should we do keep the transaction date as same as the local time

We have a supplier set up to be a self-billing account and when we receive product at our various sites, we are seeing the “AS” self-billing invoices processed and in our supplier analysis to be posted.  However, we have recently added a new Site to our IFS system, and even though we are using the same supplier, the receipts done in this new Site are not being processed as a self-billing invoice.  Is there another setting that we are missing or something else that has to be run that is Site specific?

Hi ,I tried a lot, but don’t know how to get rid of the error below. Hopefully someone has an idea.>I want to change acq value  but get this error message. there is no depreciation yet and i also fist want to change value and then start depreciation.  hopefully you have a solution for this.kind regardsLars

It appears that the set up of a production line allows for the entry of more than 1 outbound locations on a production line but I cannot devise a reason why I would want more than 1 outbound location.  Any ideas?  Thanks!

Apps9 - UPD deploying failed on the customer non-prod environment.  Work without error on customer Apps9 internal environment.Non-prod DB was refreshed using the PROD latest copy before UPD delivery deployment.  SQL> exec ifsapp.Fndadm_Installation_API.Post_Installation_Data;begin ifsapp.Fndadm_Installation_API.Post_Installation_Data; end;ORA-01720: grant option does not exist for 'SYS.ALL_DB_LINKS'ORA-06512: at "IFSAPP.SECURITY_SYS", line 2355ORA-06512: at "IFSAPP.SECURITY_SYS", line 1223ORA-06512: at "IFSAPP.PRES_OBJECT_UTIL_API", line 2766ORA-06512: at "IFSAPP.PRES_OBJECT_UTIL_API", line 2766ORA-06512: at "IFSAPP.PRES_OBJECT_UTIL_API", line 2852ORA-06512: at "IFSAPP.PRES_OBJECT_UTIL_API", line 262ORA-06512: at "IFSAPP.PRES_OBJECT_UTIL_API", line 267ORA-06512: at "IFSAPP.SECURITY_SYS", line 1265ORA-06512: at "IFSAPP.FNDADM_INSTALLATION_API", line 359ORA-06512: at "IFSAPP.FNDADM_INSTALLATION_API", line 476ORA-06512: at "IFSAPP.FNDADM_INSTALLATION_API", line 33ORA-06512: at "IFSAPP.

I am new to Cloud, we are on 24R2 (not live yet).  I’m trying to fix some one of my lobbies that was converted with an IFS script.  It should return one record but it returns 0.  Any help would be appreciated.  

Hello , I am correct that IFS doesn't support automatic posting of small difference when matching debet and credit transactions (based on tolerance amount settings? Please see my example below. I have one cent difference and i would be convenient if you could add a new line for the difference or with a right mouse button post the difference of one 1cent automatically to a P&L account.  From my point of view this should be basic functionality but i can't really find it. Thank you for suggestions in advance. We are using apps10, but maybe this is available in IFS cloud? Kind regardsLarsExample: you dont't want to make additonal voucher entry to balance this. That would be time consuming job. Preferably you want to write off directly to specifc gl account for small differences.