IFS Solutions

Hi, the company I work for have a repair / rework process where we get back an item from a customer that needs repairs. To make sure that we have received it and tracking where the item is physically, we use a return order to receive it back to stock and after the repair is done, we ship it out on a customer order to the same customer. As the item should be repaired and then sent back, the return and customer order, is set at zero cost to the part number. However while in stock, the item has a inventory value which causes issues for our finance department, specially if the item is in stock in two different periods. To update the process we had a thought of returning the item to stock as Customer Owned instead as it technically already is customer owned as well. The issue we are having is that in our Return Material Authorization on part line level, we don’t have the option to set the ownership on the return. After checking through the community and reading over a lot of documentation,

Hi,IFS Cloud Application service update: 24.1.9We have a company set up with Inherit Authorizers from PurchaseIf we create a Purchase Order with No Part Order line for Qty 10 Unit Price GBP 100.00. Release and receive the Purchase Order.If we enter a Supplier Invoice for GBP 1000.00 it automatically matches to the PO and Authorizes the Payment Proposal - All good. We just final post the Invoice.If we are invoiced for Qty 1 and a second invoice Qty 9 the Supplier Invoices do not automatically get authorized.We enter a Supplier Invoice for GBP 100.00 it automatically fetches the PO Receipt and goes to Status Unbalanced > Excess Value. Invoice matched Status Message ID = Excess Value. Invoice GBP 100.00 PO Receipts Value = GBP 1,000.00Amend the Posting Line to Qty = 1 instead of Qty = 10 Change Receipt Qty = 1Supplier Invoice goes to Await AuthIs there a way to make this automatically authorize?We do not want to have to manually authorize (there can be up to 3 Authorizer Steps inherite

Iam trying to create an event or even an api call would be fine for when a background job finishes.  Specifically "Create Pick List for Customer Order".  Our goal is to have the associated order’s PCKNOTE document text updated after the shipment is created from the background job.  I have a custom api call that updates it when I test from SQL but I can’t figure out how to get the event to trigger.  We tried when a new record is inserted into the FRT_SHIPPING_INFO_TAB table.

Hello, In view ENG_PART_MASTER_MAIN I have column description and I want to create excel data migration, but in this excel data migration i cannot see this column Description, why? I want to add some items with part_no and description. In IFS I added this column but I still cannot see Description in excel.  Thanks

Hi, Has anyone implemented Pagero Customer Invoice Integration? If Yes do you have any Intergration Material that could be shared please (Apps 10 or Cloud) Thank You

I’m receiving the following error when posting a MSI. I checked all the information given in the error and no issue was highlighted. Please check and advise.  

The Customer Hierarchy does an alpha-numeric sort at levels 1 and 2.  However, from level 3 on there is no sort on the records that appear in the tree.  That is compounded by the fact that it displays the standard 24 records at a time and you have to click show more repeatedly to make sure you can see all the unsorted records to find the one you need to work with (remove, move to another place in the hierarchy, etc.).  Has anyone found a reasonable way to work around this?

We have recently tested the toggle on a subproject and activity which excludes it from the Progress Calculation.Our scenario for this is we have a subproject with revenue but no cost - there is estimated revenue, planned revenue and posted revenue.  Currently, it would include this in the Periodical Cap process and consider this an overbilling as this subproject is basically 0% complete since there is not estimated or actual cost. In testing, I toggled this option on both the activity and the sub project and then approved the project so the Financial Project was created at that point.  The Financial project does not reflect the estimated revenue for this subproject - which I believe is correct. I ran the Periodical Cap process and the total estimated revenue does NOT include this subproject. However, I’ve got two issues. When the PPC is executed, the total pay app value is reversed, including the sub project which is marked as Excluded from Progress Calculation.  I don’t think this sho

Hello everyone,I'm trying to migrate customer orders and customer order lines. Everything's working fine, no problem. However, I'm trying to migrate the CODE_C of the lines using another job for pre_accounting, and retrieving the pre_accounting_id of a line, but I get an error I don't understand: ORA-20111: Site.NOTEXIST2: The Site object does not exist.Strange, because in the job, this indication does not appear, and only the pre_accounting_id seems mandatory.   How can I make these jobs work easily? 

A couple journal entries were made this month after PCA’s were ran. Is there a way to run PCA’s for the same period after all the steps in the PCA Step Definition have already been Executed?

We are running IFS10 with MWO Service app version 10. ✅ Login works fine on newer iPads (iOS 18.5). ❌ On iPad 5th Gen (stuck on iOS 16.7.11), login fails with “Service not reachable.” iOS cannot be updated further on these devices. Business Impact:Our field engineers widely use older iPad 5th Gen devices. Replacing them would mean significant hardware costs and logistics challenges. We need to know if there is a planned MWO v10 update to restore compatibility with iOS 16.7.11, or if an older working IPA build can be used temporarily.

Hi,maybe someone can consult what actions should be done to activate mobile user?:In is not allowed to activate it manually. The field is inactive when switching on the function to edit data.

Hi!A customer reached out and asked about the the SMTP authentication for Event Actions in IFS Cloud 22R1. Are there an option to use a modern authentication (like Oauth 2.0) when connecting to Office 365 Exchange server ?  The background is that Microsoft are moving away from legacy authentication methods (in some areas it’s deprecated) and recommend upgrading your authentication method.  https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online 

We have an audit requirement which requires to report the last login date and time for a user in IFS. In APPS8 we could get this information from the SERVER_LOG_TAB using the log category “IFS Sessions’. However, IFS cloud does not have this category as a server log parameter.There are some details in the IAM_LOGIN_EVENT_DETAIL_TAB but seems like it does not keep the long-term history of sessions.Can you advise how to get this data recorded and retrieved on demand?

Dear Experts,We have developed a custom APIs to post transaction data (both header and line-level structures). These APIs have been tested successfully in DEV, TEST, and UAT environments without any issues.Recently, we cloned the UAT environment into a new environment (UAT2). However, in UAT2 the same custom integration fails with the following error:ORA-22813: operand value exceeds system limits The response is always 500 Internal Server Error.We already tried the following: Tested with the original payload (works fine in other environments). Sent a blank/empty JSON payload → still fails with the same error. Verified that standard IFS APIs with POST methods are working fine in UAT2. The problem seems to occur only with the custom API in UAT2. Since the environments are cloned, we expected the behavior to be identical.What could be the possible cause of this error in the cloned environment (UAT2), and what areas should we check (DB settings, CLOB handling, API configuration, etc.

Hi Everyone, When some of our users try to load data from APB they are receiving an <HTML> error. Does anyone know what could be causing this? The are trying to load ~800 shop orders. We are using IFS Cloud 24R1. 

Hello,We did a service update of IFS and after rebase of the pages some pages have no longer a in-place field edit mode and you need to press pencil to edit the fields.Is this a setting in the page designer that we can change?Before rebaseAfter rebaseAfter press pencil  

HI all,Please guide me on possibility of doing this. From an integration we are receiving external links (https) to download person images, and we have to save them for relevant person’s image in apps10 EE. 

Issue:Our warehouse makes Zebra label prints (ZPL) and there's a delay between the button press and the physical print. This is because the flow the document needs to go through is IFS → IFS Print manager → Print spooler → print. Does anyone else have this problem?  Or any tips on how we can optimize this? 

Hi All, Imagine the following data setup and scenario. Demand Site - Site ASupply Site - Site BInternal PO X is created on Site A and sent through to Site B where the internal CO Y is created and processed. The pegging is correctly shown. However, even before Y is delivered, PO X on Site A is available in Register Arrival on Site A and can be receipted while CO Y is in a status prior to Delivered. The expectation is that PO X should only be able to be receipted once CO Y is processed through to Delivered. Am I missing a setting here or does IFS have a different rationale behind this?  Thanks in advance!

Hi,Created a Tax Proposal and in the Details when I selected an Invoice Line and Click “View Tax Invoices” the output does not show the Invoice Detail. is this a Bug or any Setting I missed?Image 1 Image 2 Image 3Thank You

This is in Cloud 23R1.  Trying to create bookmarks using #USER_ID# and other search macros (that’s what apps 9 called them).  Purpose is to have a profile with a bookmark to active work reported by the current user so our operators can keep up with their requests. When you make a bookmark IFS replaces #USER_ID# with the current user...  SAVED SEARCHES do not do this, the macro value is saved... Is this a limitation or am I doing it wrong?  We need a bookmark, not a saved search.  This profile doesn’t require or use any saved searches.  We don’t want to introduce saved searches to this user group. Is there a way to make this work as a bookmark?  Perhaps I need to do it to the profile’s XML export now that I’m thinking about it, but we shouldn’t have to do that.

Trying to migrate customer contacts using FNDMIG and we are receiving the error:   ORA-20124: Error.NULLVALUE: Field [PERSON_ID] is mandatory for Customer Info Contact and requires a value. We are currently using the CUSTOMER_INFO_CONTACT view and CUSTOMER_INFO_CONTACT_API 

Hi everyone,I'm working on a custom consolidated task report in FSM where I merge multiple tasks into a single output. I created a new report template (FULL_INSPECTION_REPORT_GROUPED_4) to generate this merged report.When triggering the report generation from the WebClient, I receive the following message:"Report FULL_INSPECTION_REPORT_GROUPED_4 is being generated asynchronously."However, I never receive a follow-up notification or download link. The report doesn't appear in the downloads, and I can’t retrieve it from anywhere else either.Has anyone faced a similar issue with asynchronous report generation? Any guidance on how to debug or force the download (e.g., check report queue, logs, or configurations) would be greatly appreciated.Thanks in advance!

This is the Report Dataset:select distinct t.task_id,r.cross_reference,t.task_status,   dbo.GetCodeTranslation(NULL, 'INCOMPLETE_REASON', e.description) AS Incomplete_Reason, t.user_def15 FollowUpTask,t.plan_start_dttm,t.plan_end_dttm,r.cust_prob_descr as Description,t.created_dttm,(select STRING_AGG(text_rtf,+ ','+ CHAR(13)) FROM task_text tt where tt.task_id =t.task_id) WorkNotes,ru.user_def7 as coverage_code,pl.name,(select concat(address, ',',CITY,' ',ZIPPOST,',',country) from address where address_id=t.address_id) ConsumerAddress,pl.phone,pl.alternate_phone,pl.email_address,ru.model_id PNC,pr.user_def1 as MLCode,m.EXTERNAL_SYSTEM_ID as modelId,pr.user_def5 as SerialNumber,CONVERT(varchar, pr.MFG_INSTALLED_DT, 103) PurchaseDate,(select description from global_code_table where code_name='BRAND' and code_value = m.default_brand) Brand,(select description from global_code_table where code_name='ELUX_RETAILER' and code_value = pr.user_def4) Retailer,m.product_family ProductSubgroup,ip.