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Question

Unable to change Work Assignment status


Wendy J
Do Gooder (Customer)
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Hello Community, I hope you can help. I have a Work Task that can’t be changed to Reported or Finished status. The Work Assignment 1 is stuck at Work Started as a failed transactions was deleted following a re-initialisation of the device and data was lost. We can close the Work Task manually to show a Work Done status but it cannot be processed to Finished or Reported. The Assignment status can’t be changed as it says its on the device but it isn’t.

When I try to change the Work Task status to reported this error is returned.

Any assistance is much appreciated.

Many thanks

Wendi

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