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Question

Unable to change Work Assignment status

  • May 29, 2025
  • 1 reply
  • 28 views

Wendy J
Do Gooder (Customer)
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Hello Community, I hope you can help. I have a Work Task that can’t be changed to Reported or Finished status. The Work Assignment 1 is stuck at Work Started as a failed transactions was deleted following a re-initialisation of the device and data was lost. We can close the Work Task manually to show a Work Done status but it cannot be processed to Finished or Reported. The Assignment status can’t be changed as it says its on the device but it isn’t.

When I try to change the Work Task status to reported this error is returned.

Any assistance is much appreciated.

Many thanks

Wendi

1 reply

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  • Do Gooder (Partner)
  • September 1, 2025

I am facing the same issue, These assignments are also not available in Transferred task/Work Assignment page.

Did you managed to resolve this?