IFS Solutions

Could anyone offer any suggestions as to why the CUPOA and second CR transactions don’t appear to be included in the Customer Analysis ageing?  I’ve tried re-calculating Credit Analysis but it didn’t make any difference.   Any suggestions gratefully received! ThanksLinda24.1.16

Hello, Could someone please explain how Customer Schedule Reconciliation using Delivery Note is supposed to work please?I've tried several scenarios but I still can't understand the expected behavior.For example, I made two deliveries:Delivery Note X Delivery Note YMy customer then sends a new schedule containing Delivery Note X only because they have not yet received Delivery Note Y.From my understanding, when I run the reconciliation process, the system should adjust the received schedule based on Delivery Note Y (which has already been delivered but not yet acknowledged by the customer). However, nothing happens. Even the 'Reconciled Qty Due' field remains empty after I run the reconciliation.Am I misunderstanding how the Delivery Note reconciliation works? Could someone explain the expected behavior and under which conditions the schedule quantities are actually adjusted?Any explanation or example would be greatly appreciatedThank you, Lina

I have granted the projection called ShopOrderWorkInProgressReportHandling to a user and it is fully granted but I’m getting this error when I try to run it. Any suggestions?   Error Log:General:Referrer Policy: "same-origin"Remote Address: "10.10.0.100"Request Method: "POST"Request URL: "https://%/main/ifsapplications/projection/v1/ShopOrderWorkInProgressReportHandling.svc/GetReportResultKey?odata-debug=json"Status Code: "500 Internal Server Error"Request Headers::authority: "%":method: "POST":path: "/main/ifsapplications/projection/v1/ShopOrderWorkInProgressReportHandling.svc/GetReportResultKey?odata-debug=json":scheme: "https"accept: "application/json;odata.metadata=full;IEEE754Compatible=true"accept-encoding: "gzip, deflate, br, zstd"accept-language: "en-US,en;q=0.5"content-length: "54"content-type: "application/json;IEEE754Compatible=true"cookie: "ifs-sticky=1736777157.95.93.102589|bc34a4e144be5fda06b28214231c3674; XSRF-TOKEN=ac57db55-8b14-4f51-a4ff-95b0c72349df; JSESSIONID=0000JY

Hi Guys,Most IFS oriented by Company and site but when we talk about IFS CRM, it is only take COMPANY in consideration. Take BUSINESS OPPORTUNITY for example, right now we created a custom field SITE to deal with the situation, maybe is our understanding that is not good. Can anybody clarify why this?IFS Version: 25R2 SU5Thanks, Gianni Neves

In IFS Cloud 26R1, a prospect has raised a question regarding Resource Allocation on Work Tasks.The proposed process is as follows:Work Tasks are generated from a Preventive Maintenance (PM) Action (potentially hundreds of Work Tasks). Resource Requirements are defined in the PM Action Template by Trade (e.g. Electrician, Mechanical Fitter, Instrument Technician). Named Resources for the Trade then need to be allocated to the generated Work Tasks based on the required Trade and available capacity.Assuming that PSO (Planning and Scheduling Optimization) is not included in the solutionWhich screen / function in IFS can be used to ensure that named Resources can be easily allocated to work tasks and also not be over utilised ?  (without having to drill into each Work Task.)(example : Work Tasks require an Electrician for 60 hours in this week - how can this be allocated to Mr.X who only works for 40 hours in the week - the maximum capacity of 40 hours should be visible when allocating wor

Can someone point me to the location of the 24R2 Data Migration Manager Project Template file?

I have a list of questions, and for each question there are 2 answers:  either “Yes” or “Suspend Survey”.  If at any point the user chooses suspend survey, I want to go to sub-survey 202.  However in our current desktop version 6.35 it does not allow me to go to a sub-survey without completing all of the main survey first.Also, I tried checking ‘follow up’, but there doesn’t appear to be any way for me to configure a follow up action.

Hello,In my workflow, I am trying to delete an entity from AgreementSalesPartDealSet.However, I am encountering an issue with the date field:The Camunda attribute ValidFromDate has a type of DATE, but the provided value does not match that type.I am pretty sure I did something wrong, even though I followed the documentation.https://docs.ifs.com/techdocs/25r2/040_tailoring/500_business_process_automation/080_workflow_examples/#date_exampleWhat did you think of it, and where did I make a mistake? Workflow annex:Activity Script Task: set VariablesActivity IFS API: DELETE AgreementSalesPartDeal 

Hi,I’m receiving the following error when releasing a customer order. As I checked, all the structures and the revisions are in the buildable stage.  What could be the reason for this?I’m using APP9  Regards,Tharaka Nawarathna

Hello,A while ago we’ve noticed an error when logging into IFS Cloud. It’s stating that chat version couldn’t be loaded, as seen on screen below:I’ve tried to investigate where could be the root cause of this and why it is occuring everytime user is logging in. The first thing is that ifs application is sending GET HTTP request to endpoint:/main/ifsapplications/web/server/chat/versionBut, when I tried manually open it in browser or with curl, it is giving 502 Http Error. After further investigating I found that request is getting thru ifsapp-proxy container which is trying to find kubernetes service called “ifsapp-chat”:2026-06-25T09:30:06.896462402Z stderr F 2026/06/25 09:30:06 [error] 51#51: *3270919 ifsapp-chat.namespace.svc.cluster.local could not be resolved (3: Host not found)The thing is we do not have any svc like this, we don’t even have any deployment, statefulset or daemonset called ifsapp-chat. The whole cluster have been reinstalled multiple times in recent time, but i do

Hey, Here’s the situation, wondering if anyone has any insight that could help ?: I have a Single Step Assistant based on a Structure (not a Virtual), with a Single OK CommandThis Assistant is made of Groups that contains fields based on the Structure Attribute, and also a List which is based on an Entity and is Using a Function to get populated with some parameters present in the Structure.  My Process command in the Assistant basically takes one of the values in the structure and populates/refreshes all other fields, including OrderNo, ReleaseNo, SequenceNo. Once executed populated, this allows the List element to properly get populated with the data I have my button also do a RefreshDb instruction , like this:  Here’s the problem: Everything works fine at first, the list populates based on the parameters.However, when I hit the button again, if anything in one of the fields in the list has changed, it does NOT update client side. The call is made to the server (seen with the IFS Dev

In Doucument Revision we have added a custom field for ‘Contract Date’. This date field works a little different than standard field ‘Letter Date’ - the date has to be set, which requiers an additional click:Any ideas on how to avoid this extra ‘Set’, so the field works the same way as ‘Letter Date’: 

Totals (like Invoice ID Total, Planned Date Total and Supplier Total) and Grand Total are missing when creating the pdf for Payment Proposals in Cloud 25R2. In Cloud 24R2 the totals are shown as below. Have we missed any parameters settings or other basic data?From 24R2:From 25R2:Best regardsLotta Taxén

Hi,I have exported a permission set from an IFS Cloud Instance. And when trying to import it to another IFS Cloud instance, I select ‘Finish’, then it spins, and then bring back the same screen. How do I proceed from here?  Thank You & Best Regards

Say that I have a requirement where I need to write a custom command or a command in the Cust layer, to fetch all the Customer Order Lines that has same ‘Planned ship date’ as the one that I have selected.So I write it as belowclient CustomerOrderLines;component ORDER;layer Cust;:command CGetSameShipDate for CustomerOrderJoin {   label = "Get Lines With Same Ship Date";   execute {      navigate { page CustomerOrderLines.List {filter(PlannedShipDate, PlannedShipDate);}}}--      navigate "page/CustomerOrderLines/List?$filter=PlannedShipDate eq $[PlannedShipDate]";}But writing like above or as a Custom command just doesn’t return any data because the entity CustomerOrderLines has timeZoneawareness set in the entity definition as  TimestampTZRef "site(Contract)";For example below line has Planned ship date/time as ‘6/28/10, 6:00 AM’ But the navigated form has the search value as ‘2010-06-28T04:00:00Z’ (and the URL query string is main/ifsapplications/web/page/CustomerOrderLines/List;$filt

Hi Experts,In IEE, user profile settings display a specific set of Order Reports based on the permission sets granted to a user.In Aurena, the same permission set is assigned through the configuration context, which should ideally result in the same set of reports being available.However, in the Aurena client, the Order Reports list displays more reports than what is shown in IEE, even though both are using the same permission set.Should the system display the same set of Order Reports consistently for a user across both Aurena and IEE based on their permission sets?

Hi I am in a process of validating data.We have migrated the legacy customer contact data to IFS but when I try to add a communication method for a contact person I am getting this error message. Seems this error occur only for the migrated data customer contacts.If I create a new contact I can enter the communication methods. Any tips to mitigate this issue? Thanks,Chamath

Hello all,Could you help me to understand  “Create order proposal” logicA Part is managed as Planning Method B.Order point  = 110Create order proposal:  Result no Purchase request! If I modifed the order point to 200 A purchase resqueste is created.Thank you for your help. 

Hi all,We are currently considering disabling the "Action Enabled" toggle for certain email-type Event Actions in our IFS Cloud project. Since we have no plans to implement the mobile applications, we would like to disable these relevant event actions to optimize system performance and reduce unnecessary background processing.However, we are unsure whether disabling these Event Actions will have any side effects on the native Subscription functionality.Could you please clarify if there is any impact or dependency between them? Specifically, we would like to know:Does the Subscription functionality itself become unavailable if the email event action is disabled?Will the existing user subscriptions stop triggering (i.e., will notifications fail to appear in the subscriptions panel)?Is there any technical dependency between Event Actions (Email type) and the Streams feature?For your reference, we are planning to turn off the "Action Enabled" toggle from the Event Actions page.Any insights

I’m trying to send a simple json message using PLSQL_Rest_Sender_API.Call_Rest_EndPoint2.But I keep getting errors in the application message.“Failure while obtaining result: java.lang.NullPointerException Caused by: commonj.work.WorkException: java.lang.NullPointerException Caused by: java.lang.NullPointerException: null”I noticed that despite sending a json, it takes it as a xml in the message input data. How can I ask the logic to use json? 

I am currently using Report Studio and working in the Layout Designer.I have successfully added the Arial Unicode MS font in the Report Fonts configuration. However, when I open the Layout Designer and check the font dropdown list, the Arial Unicode MS font does not appear as an available option.Could you please advise what additional steps are required to make the font available in the Layout Designer? I already try to cache refresh, deployment, or server-side configuration Any guidance would be greatly appreciated.

We are experiencing a date shift when customer order/IPD dates default to midnight and the order is processed between sites in different time zones.Sites involved:* Main order site: Central Time* IPD order site- Eastern TimeExample:Main order:* Order: XXX* Planned/Target Delivery Date: 7/10/2026 11:00 PM CDTIPD order:* Order: S4454336* Site: CLEObserved result:The date appears to shift from 7/10/2026 to 7/11/2026 at 12:00 AM when the IPD is created for CLE. Since 7/11/2026 is a weekend, the planned delivery date is then moved to 7/13/2026.This causes the main order and IPD order to have different delivery dates. It is also causing incorrect dates in downstream reporting.Business impact:Approximately 300 order lines per day are showing incorrect EST / ETA dates.Questions:1. Is this expected behavior in IFS Cloud 25R1?2. During cross-site IPD creation, does IFS convert dates between site time zones?3. Does IFS apply calendar/weekend adjustment after the timezone conversion?4. Is there a

We have a lot of outlook messages daily to upload into IFS Cloud but we’ve been facing problem in some cases. If the recipient is unknown then outlook presents the name with single apostrophe(see picture).With this we can’t import message to to IFS Cloud using IFS Document Management addon.Error appears because Title in Document Management leaves empty.  

How do I delete failed self-billing attempts that will never be completed?Let me explain: when a self-billing invoice does not go all the way, i.e. up to the automatic creation of the supplier invoice, we find this aborted "pre-invoice" in the "Self-Billing Invoices Analysis"  filled in. For example, supplier invoice with error “All purchase order receipts connected to this invoice are cancelled.” will never succeed, but will remain in this screen indefinitely.Each time we go back to this screen we will ask ourselves the same question: the invoice has not been generated, is this normal?You can't tell the difference between erroneous self-billing attempts that need to be resolved and carried through to the end, and those that can no longer be done.There is no delete button in this screen.  How do I do this in IFS Cloud? I find it hard to imagine that it doesn't exist.On another screen? With special rights?

Our database is growing rapidly, and one of the key tables, EXT_FILE_TRANS_TAB, has exceeded 20 GB in size and continues to grow significantly.The standard External File Template process RemoveTrans does not appear to be purging records from this table. While transaction details are removed from Aurena, the corresponding records remain in EXT_FILE_TRANS_TAB.  The table contains entry from the external file templateSELECT segment_name AS table_name, ROUND(SUM(bytes) / 1024 / 1024 / 1024, 2) AS size_gbFROM dba_segmentsWHERE 1=1 AND segment_name = 'EXT_FILE_TRANS_TAB' AND segment_type = 'TABLE'GROUP BY segment_name; Based on the documentation :https://docs.ifs.com/techdocs/24r1/030_administration/030_integration/330_ifs_applications_business_components/190_ext_files_i/?h=external+file+template#file_template_removetransThe removetrans external file will remove the old transactions.We have tried it on STDVOU file, the removetrans file did work, we are no longer able to see the tran