Background:
When a return is performed from the Execute Work Task using the New Return functionality, the returned item information is not displayed under the RETURNS tab of the corresponding Work Task.
Current Situation:
- This is not considered a defect in the application as per the current design. According to the existing functionality, return information is not displayed under the RETURNS tab of the respective Work Task; however, the return information is displayed under the COSTS and SALES tab of the corresponding Work Task.
Customer Impact:
When customers return an item, especially a high-value item, they currently have no option to view the returned item information under the corresponding Work Task. The absence of this information could introduce operational risks and lead to potential business issues.
Future Enhancement:
After discussions with R&D, we can confirm that there are currently no plans to change the existing behaviour. However, considering the impact on customers, we propose this as a future enhancement request to improve the visibility and traceability of returned items.
Request:
Customers require an enhancement to display returned items under the RETURNS tab of the corresponding Work Task when a return is performed using the New Return functionality from the Execute Work task.
Please share your thoughts and vote if you believe this enhancement would add value for customers.