IFS Solutions

Hi All,When requesting for slots getting the response as below: {    "@odata.context": "https://elex-fsm-tst.ifs.cloud/OData/$metadata#Edm.String",    "value": "Error occurred when retrieving Appointment Offers from the PSO Gateway. Please press the \"Get Offers\" button to try again. If this continues to fail, please go to the Schedule Workbench and look at the Events table found within the System tab of the Administration Workspace for more information.\r\n"}Any idea on this.Thanks,Lavanya

Hi All, Normally the resource costs are defined in resource groups as standard hourly costs. But there is another place where cost details are entered. That is scheduling resource types.  Are the costs entered here are only for scheduling purposes? Or are these costs override resource group costs? TIA.

Dear All,How can you match a customer payment that's give in a CAMT.053 file when no Bank account is given? A customer of mine received a CAMT.053 that contains a customer payment See below. This paymetn doesn't contain a Bank Account. how can the matching be done? In the Tag AddtlNtryInf is a Customer invoice number given but it's not picked up when the file is processed  Anyone an idea?Regards Raymond <Ntry>                <Amt Ccy="EUR">968.72</Amt>                <CdtDbtInd>CRDT</CdtDbtInd>                <Sts>BOOK</Sts>                <BookgDt>                    <Dt>2022-04-19</Dt>                </BookgDt>                <ValDt>                    <Dt>2022-04-19</Dt>                </ValDt>                <AcctSvcrRef>TG1904003102911</AcctSvcrRef>                <BkTxCd>                    <Domn>                        <Cd>PMNT</Cd>                      

Hello,I would like to explain the issue step by step. I created a Work Order and a Work Task, assigned and reported personnel, and issued the required materials. On the Sales tab, I configured the lines as Invoiceable or Not Invoiceable. I created a new Invoice Preview and it was approved. After approval, the lines were transferred to a Customer Order. The Customer Order was delivered, and the line status changed to “Delivered”. Everything works correctly up to this point. The issue occurs when I want to add one more part as an “Invoiceable” line on the Work Task and include all Invoiceable lines in a single invoice: When I try to revoke the order from the Invoice Preview, the background job returns an error because the Customer Order lines are already in Delivered state. Error: “The operation ‘SetLineCancelled’ is not allowed for Customer Order objects in state ‘Delivered’. ORA-20105: ServiceInvoice.SERVICEINVERROR” After this, I attempted to undo the delivery from the Undo

We went live with IFS in October 2025. in Consolidation, we are running the Balance Transfer Assistant to roll the internal reporting entities into consolidation. We are using Business Reporter to get a P&L. We noticed that for November the consolidation is combining October and November together when we run the Balance Transfer Assistant. We just want it to transfer November, since October has already been transferred that month. Is there a reason it is doing this?

Report Filter for Structure Nodes using “BETWEEN” Operator for IFS Business Reporter adds extra data. “IN” Operator works fine. “BETWEEN” Operator works fine only for the Integer Data

Hi All,I am trying to create a lobby link element which navigates to the Document folder navigator folder, in the expanded mode.I have tried the items suggested in the links above without any luck.While “tree” works as a substitute in the browser address bar, I cant substitute this from “page” when within the lobby element “tree” looks like it should work but it is not a live link. this link works and opens the doc nav folder - but the node is collapsedpage/DocumentFolderNavigator/DocFolderPage;$filter=FolderSequence%20eq%201000097;record=KEZvbGRlclNlcXVlbmNlPTEwMDAwOTcp;treeviewrec=KEZvbGRlclNlcXVlbmNlPTEwMDAwOTcp;treeview=DocumentFolderNavigatorTree;treeclient=DocumentFolderNavigator;searchfilter=FolderSequence%20eq%201000097;treenodeid=Rk9MREVSU0VRVUVOQ0U9MTAwMDA5Nw%3D%3D;path=0.1743295830.eyJhIjoidmlydHVhbC0xMyIsImIiOiIxNzQzMjk1ODMwIiwiZSI6IkRvY3VtZW50IEZvbGRlciBOYXZpZ2F0b3IiLCJmIjoiL1RyZWUiLCJnIjoiRG9jdW1lbnRGb2xkZXJOYXZpZ2F0b3IiLCJpIjoiRG9jdW1lbnRGb2xkZXJOYXZpZ2F0b3JUcmVlIiwic2Vs

We are encountering a situation where a specific Customer Order Type (COM) seems to be forcing all associated Purchase Order Lines to 100% discount. When the discount is set back to 0%, it automatically updates in the background back to 100%. At first, i assumed this was custom functionality in our instance, but i’ve been unable to find any custom events or workflows that are triggered on PurchaseOrderLine or PurchaseOrderLinePart. While in theory this makes sense (Commission orders having 0 cost), I can’t seem to find any place in IFS where we would have set up this functionality. Does anyone know if this is native? When i check in the PO Line History, i can see my entries for setting discount to 0%, but there doesnt appear to be anything setting it back to 100% in the history, so it is happening in the background somewhere. Any ideas on how i can track this down? For reference, we are currently on IFS Cloud 25R1.3

How to add custom field in Aurena Native Mobile app?

Hi ,In cloud 25r1 does anyone know why the SHIP option does not come for inventory parts in RECEIPTS screen but appears for NO part lines? The option only shows in Detail screen 

I have created purchase order , added part lines then release the purchase then receive it from register arrivals also i have performed quality inspection in which my receive case was receive at arrival inspect at QA . When i’m registering inspection result shipment lines are not been created automatically.How to resolve this?

Does anyone use any type of performance tracking dashboard for supplier invoices.  Idea would be to show number of invoices in query, breakdown by various sites/suppliers/queries etc and show trends over recent weeks and month on number and clearing times?

Having IFS Cloud (24R2), I am facing the problem that final invoice has incorrect values in the quantity. Difference is rather small (less than 1%), seems as incorrect rounding, but still, it is not the expected amount.I have a consignation stock with material. Customer reports what they have used. Based on that, I am creating a collective invoice mapping correct lot-batches, etc. (Catch qty is not used.) We are storing meters, selling kilograms. Error did not appear every time, rather randomly, with no obvious reason.Any useful idea?

Hello everyone,with the page designer, it is possible to add data to a field. In this example, the part description is added to the part number.This is done by adding a VIEW and using the Template address.Where is this template defined?Thanks,Golo  

Hi,Does anyone know how to obtain a call stack in situations where Trace_SYS cannot be used, especially for background jobs?Thank you.

Service delivery unit is not fetched from the object when a handover from case to request iscreated.Current status:When a request is created via Handover from case to request, the ServiceDelivery Unit gets the wrong value. The service delivery unit seems to fetch the default value instead of the current value from the object.Problem: The wrong service delivery unit is shown on the request.expected Correct Functionality: When a request is created via Handover from case to request, theservice delivery unit should be retrieved based on the value of the current object, samefunctionality as when you manually create a Request. 

Hi everyone,We’re currently looking into whether it’s possible to add additional fields to the Safety Incidents wizard in IFS Cloud (versions 24R2 or 25R1). Our goal is to capture a few extra data points during the incident reporting process. For example - We would like to bring the damages section into the wizard as a new step.Is wizard customization supported in these versions? If yes, what’s the recommended approach? If not, are there any workarounds or best practices for achieving similar functionality?Any insights or experiences would be greatly appreciated.

Hi,We have noticed that when a warehouse task is created for a shop order pick list, it is automatically splitting the pick lists by location group even when the materials are in the same warehouse and we have the pick lists per set to warehouse only. The location groups are all of the same type picking, but still it gets split. If we do not choose the option to create a warehouse task then only one shop order pick list is created but by toggling on the warehouse task field the pick lists are always split by location group.I have tried adding and removing location groups to the worker group and worker, but it always splits the shop order pick lists when multiple location groups are involved.We cannot remove the location groups from the warehouses as these used for other tasks such as counting, CO picking, etc.  Any ideas on how to maintain one pick list per warehouse without warehouse tasks splitting them would be appreciated. ThanksAndy

We have recently had a problem printing count reports.  We print the reports using the part number, and we have encountered an issue where some parts are printing and others are not.  They do not even show up in the print manager it is as if we didn’t try to print at all. Please Help!

We have configured Supplier B2B in our development environment, and we’ve witnessed that when a supplier pushes through a change, we do not see the change on the incoming purchase order confirmation.  We see the note a supplier has left, but do not see any QTY or PRICE changes on the change order or purchase order. Has anyone else seen this happen? We do have allow changes for this supplier enabled (common fault I’ve seen on this forum). We’re on Apps 10 UPD 20. 

Hello Community, I hope you're all doing well!I have noticed that when navigating certain pages in our Tech Portal, the record selector  automatically appears. This can be quite challenging, especially on smaller screens like iPads or mobile devices, as users have to manually hide it each time, which can be cumbersome.Is there a way to set the record selector to be hidden by default across all screens in the Tech Portal? This adjustment would significantly improve the user experience on smaller devices.Thank you for your assistance with this Thanks and Regards.Aravinda

Hi AllWhen i create an expense sheet and connect it with a project, IFS creates me a PRJC1 and PRJC2 posting additionally. It actually makes no scense to do this. The posting Control for expenses allready creating cost postings. How do i prevent IFS from creating Project Transactions for expenses?

Hi All,I am currently working on a report in IFS Report Designer, but I am encountering an issue where duplicate records are being returned. Below is a screenshot for reference.  Could someone please advise on the best way to eliminate these duplicates? Is there a method to apply a condition or any other technique within IFS Report Designer to prevent the display of duplicate records?Thank you in advance for your assistance!

Hi everyoneWe are upgrading Cloud from release 24R2 to 25R1. This is the first time we are upgrading to a new release with Modifications. We did 24R1 to24R2 with no mods previously.We have completed the first stage of the release process and run the Impact Analysis through the build place. We have  used the ‘Download Report’ option to get the various files generated as part of this process- excel, pdf, JSON and Source files.Should we now be using the update Analyzer tool to review the files generated from the Impact Analysis before we move on to the ‘Request the Release Update’ stage? The Tech docs are not clear on this: https://docs.ifs.com/techdocs/ale/020_lifecycle/080_release_update_studio/020_request_release_update/010_create_sales_quotation/If we should use Update Analyzer then where do we get the base / target / modification  files it needs?These are the files generated produced in the JSON folder from the Impact Analysis but no sign of a modifications folder: Thanks in advanceC

Why are standard entities added to a projection configuration read-only? In the documentation, Known Limitations - Technical Documentation For IFS Cloud, it is noted that "Standard entities added to a projection configuration are read only, [and] hence do not support [CRUD] operations."There are many useful customizations that could come out of allowing for the configuration of CRUD operations between standard entities that are newly configured on standard entities. From some research, it seems that the reason for this decision may be due simply to protecting IFS business logic, preventing breaking changes, ensuring allowed versus unauthorized operations, and abiding by the intended design of the system (of the standard entities).If anyone has an explanation or further resources, the main questions that I was wondering where: Why are standard entities added to a projection configuration read-only, and are there any solutions or thoughts on this?