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Question

FSM Shift and Roster Visibility with ARP Based PSO Implementation

  • January 8, 2026
  • 4 replies
  • 29 views
A
Do Gooder (Partner)
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Hi everyone,

As part of our PSO implementation, we are using ARP, and resource shifts are being created directly in PSO using automatic background shift generation.

We would like to know whether, with our current ARP based implementation, it is possible to also view all resource shifts in FSM. This would help our business users especially Dispatchers (back office users) to easily observe technicians shifts and, in certain scenarios, manually assign tasks while taking into account resource shifts and calendar exceptions.

Do we need to create rosters in FSM as well when using ARP, or is there an alternative approach to achieve this visibility?

We are currently investigating this and would really appreciate any insights or best practices you can share.

4 replies

AdrianEgley
Hero (Customer)
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  • AdrianEgley
  • Hero (Customer)
  • January 9, 2026

Hi,

We had a similar issue. Where PSO / ARP is now the master for the shift data, but users in FSM couldn’t see the shifts on the Schedule Board. From what I understood there was no backward compatibility.

 

To get round this I am taking the shift data in SQL Format from ARP, and using SQL jobs to maintain the data in FSM. Delete anything that may have changed, and the Inserts to create the new shifts. It’s not very clean and there’s issues with dates in and out of GMT vs BST times, but once it’s in it sits and runs fine. 

Ady

    A
    Do Gooder (Partner)
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    • AccShubhM
    • Author
    • Do Gooder (Partner)
    • January 19, 2026

    Hi Adrian, thank you very much for your reply.

    Could you please let me know how you generated the shifts in FSM? Specifically, did you create a custom table to store the shift data and then build a custom screen to display it, or did you use that data to create rosters directly in FSM using the baseline Rosters screen?

    A
    Do Gooder (Partner)
    Forum|alt.badge.img+1
    • AccShubhM
    • Author
    • Do Gooder (Partner)
    • January 19, 2026

    Hi,

    We had a similar issue. Where PSO / ARP is now the master for the shift data, but users in FSM couldn’t see the shifts on the Schedule Board. From what I understood there was no backward compatibility.

     

    To get round this I am taking the shift data in SQL Format from ARP, and using SQL jobs to maintain the data in FSM. Delete anything that may have changed, and the Inserts to create the new shifts. It’s not very clean and there’s issues with dates in and out of GMT vs BST times, but once it’s in it sits and runs fine. 

    Ady

    Hi Adrian, thank you very much for your reply.

    Could you please let me know how you generated the shifts in FSM? Specifically, did you create a custom table to store the shift data and then build a custom screen to display it, or did you use that data to create rosters directly in FSM using the baseline Rosters screen?

    AdrianEgley
    Hero (Customer)
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    • AdrianEgley
    • Hero (Customer)
    • January 19, 2026

    Hi,

    The roster data in FSM generated the data in the Shift table, so it’s that data I need to reproduce so the Gantt Schedule Board in FSM shows the shifts for the resources. I have used SQL to produce the FSM data and we run this once a day to essentially check for any changes, so delete anything that doesn’t match up on name, team and start date/time and then re-insert using the next script.

     

    No custom tables involved. I simply take the ARP data and produce a FSM friendly data set to insert into FSM.

    Happy to share some scripts if you want to send me your email. 

     

    Ady

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