Customer Component Repair - Shop Order or Work Order with/without CRO

Hi ​@ronhu,

✅ Best option for customer component repair in APP10: CRO + Repair Shop Order.

Component Repair Order (CRO) is specifically designed for scenarios where:

• A product manufactured in‑house is shipped to a customer
• The customer returns the defective/failed item
• The repair happens in your own shop floor
• The item must retain customer-owned ownership

🛠 Shop Order vs Work Order — Which to use?

1️⃣ Repair Shop Order (via CRO) — recommended

Your internal APP10 examples show that CRO creates and manages a Repair Shop Order, which is part of the Component MRO process.
Example: A CRO with Repair Order Type = “Repair Shop Order” and customer ownership in the APP10 environment.
[APP10 | OneNote]

Support documents show that CRO automatically:

• Creates a Customer Order for the return shipment and billing
• Maintains ownership as Customer Owned

Uses Shop Orders for disassembly, internal repair, or external repair.

2️⃣ Work Orders

Work Orders in APP10 are positioned under Service & Maintenance (SM/EAM), not MRO.
They are typically used for:

• Internal maintenance
• Equipment/asset servicing
• Preventive maintenance scheduling

➡️ Work Orders are generally not appropriate when dealing with customer-owned parts returning for repair.

🎯 Summary

For further reference;

ifs.sharepoint.com/teams/PresalesStandardContent/Shared Documents/Forms/AllItems.aspx?id=%2Fteams%2FPresalesStandardContent%2FShared Documents%2F04_Products%2F01_IFS Cloud%2F02_Functional Modules%2FMRO %26 Fleet Operations%2FComponent MRO%2FDocuments%2FIFS Cloud - Component Repair Order%2Epdf&parent=%2Fteams%2FPresalesStandardContent%2FShared Documents%2F04_Products%2F01_IFS Cloud%2F02_Functional Modules%2FMRO %26 Fleet Operations%2FComponent MRO%2FDocuments

Hope this clarifies your concern. Let me know the feedback.

Thanks & Regards,

SN

if no CRO, which is the best option to bring the customer products back to our site with customer owned ownership?

Have you tried RMA (Return Material Authorization)?