IFS assyst

Hello everyone.We have a potential use case for the assyst CMDB where the form could contain up to 150-200 custom fields. I’m wondering if anyone has any experience with this amount of custom fields in a custom form, and if so, whether there any impacts (such as performance)? Of course we have the possibility of splitting those fields in multiple item forms to reduce potential negative impacts, but any other comments or even suggestions are welcome.Thanks!

Hello. We have a custom field added to our Contact User form for job title. There is a requirement to add the value of the job title to the info zone for the affected user and reporting user, but I am unable to determine if custom fields can be used in the Contact User Field Definitions System Parameter. Contact User form: We’d like the value to appear here:  Can anyone let me know if they have been able to configure custom field values to be visible on the info zone, or if this is even possible.  Thank you.  Duncan  

Does ETM/IPaaS support mTLS authentication? The context for this question is the creation of an ETM HTTP source channel and/or HTTP Request Mappers that we wish to authenticate to a suppliers kafka REST proxy. This proxy has a preferred authentication scheme of utilizing mTLS to securely authorize our supplier to our network, and vice versa. The use of passwords is possible, but is less secure and triggers higher levels of scrutiny during risk assessment, and is thus as a general rule not a preferred method.I can only find information about the use of certificates for OAuth, and its lack of inclusion under Authentication would hint at mTLS not being supported. I’m however asking in case there’s something I’ve missed or misunderstood in the possibilities present

Hello,I want to create a monthly event for items due to expire within the next 6 months, firslty how would I just display items where the expiry date is in the next 6 months and then how would I add all those items shortcodes into a remarks field? May be missing something obvious here but data only shows when I add the [0] at the end of the variable.Thanks

Hi!I have a question about using action templates and referring to custom fields on an event logging form. TLDR: Is there an easy way to get the value and/or shortCode from a specific customField, either by making VTLs in substitution keywords, or directly in an action template? I’m lookint for something similar to how visibility expressions can refer to a custom fields, and if possible how to get a list from multi-select fields.  Some context:Today a lot of time is spent on copy-paste from Assyst to Outlook when our IT users have to send email from certain postboxes, such as when comunicating with certain suppliers.We want to recude time spent on copy-paste from Assyst by pre populating most or all of the email from data already entered into an event. In this effort, we want to make action templates that create the emails for easy copy-paste into Outlook, and this template then needs to extract some

I’m using ETM 1.10.0 and assyst 11.8.4Within the ETM I want to have additional affected users added to an event after it’s created.  (We’re using the Destination process to feed details in the ETM after the event is created.)The mapper resource is set the Event, and I use ‘Record to Update’ to search for the event.  However, although the ETM datamapper gets the correct additional users to add, the result is always ‘No update needed’.This is the only update required on the mapper.  Is there something else I need to select, or some way to force the update, please?

The context for this inquiry is a close partner/supplier who uses Kafka as a message broker, and they have a desire to use it to send and recieve event information for events that should be mirrored in their ITSMs and our Assyst without also having to set up a Kafka REST Proxy unless absolutely necessary.AssystETM utilizes ActiveMQ as its message bus and can be set up to consume messages from other ActiveMQ message buses than the dedicated assyst one. However, a pull based message broker such as kafka does not seem to be mentioned in the wiki.I don’t have high hopes this is possible out of the box as of now, and it sounds ill-advised for us to try adding a Kafka client OSGi bundle to IPaaS ourselves😅. That being said, is this something that has been tested or done before, or is native support for using Kafka or another message broker something that is in the works or has been considered?Native support for Kafka sounds like something that could be a common u

Hello.We are just beginning to look at using assyst Destination along with ETM to configure some integrations. I have created an ETM channel with a destination source, but the ID of the entity is not being passed through when the entity is being created.  Destination: I know that the destination is working, because when I take the action, an import is coming through to ETM. However, ETM is saying that there are 0 records to import: I have also inspected the message that is coming through ActiveMQ, and the ID is indeed included as part of the message body.  Any help would be appreciated.  assyst Version: 24R2 SU4

So I know I can get an array of the various custom fields with the following query parameter, but there is more benefit to be able to retrieve the value for a custom field by wither Short Code or custom field ID.  Is that even possible?   If so, what is the syntax to do so?returns all single select custom fields for specified event.“.../assystREST/v2/events/7430?fields=customFields.singleSelectValue”looking to return a specific custom field’s value either by ID or Short CodeThanks in advance for any help

We recently updated to the version 25R1. Unfortunately, we are now experiencing an issue where all object searches display a maximum of 20 objects as results. We cannot figure out what is causing this. In the previous version, everything worked fine. It seems that a parameter is either new or incorrectly set. Does anyone have an idea what we can check? The IFS support has not been able to assist us so far (which is a bit frustrating). Many thanks for your help!

When creating a new Service Offering in Service Manager, I sometimes have to create a new image to be used for that service offering. To be able to use this new image in Service Manager, I have to go into AssystWeb > Administration > Images and then upload the image.Would it be possible to have that same option in Service Manager as well, so that when I go to add the image, I can just upload it from there? Something as simple as adding the same upload functionality found in AssystWeb.  

We are pleased to announce that assyst Copilot 2.0 has now been released and is available to download from our CDNCopilot 2.0 is the initial release of the standalone IFS assyst Copilot. It has been rewritten to leverage Azure OpenAi and Natural Language Services for intent detection and smart responses.The release notes are available here.

We are pleased to announce that assyst Web 24R2 SU5 has now been released and is available to download from our CDN.Release notes can be viewed via the following link.

Hi All,Can someone please share whether we can follow the IFS implementation methodology for IFS Assyst implementation? OR Is that different to IFS Implementation methodology?Appreciate your support.Thank you!

We are pleased to announce that new version of the assyst Application Launcher, v1.0.16, has been released.  This is backwards compatible with all currently supported versions of assyst. New features include:Network connectivity rewritten to make use of updated APIs. Improved logging on network connection failures. Java 21 (64 bit only) Support for the following clients: Ubuntu 24 MacOS Sequoia 15.6 (Apple Silicon) MacOS Sequoia 15.6 (x64) Windows (64-bit) Windows (32-bit) This can be sourced from our Wiki

We are pleased to announce that assyst ITOM 25R1 SU1 has now been released and is available to download from our CDN.Release notes can be viewed via the following link.

We are pleased to announce that assyst Web 25R1 SU1 has now been released and is available to download from our CDN.Release notes can be viewed via the following link.

Hi,We have a business need where our IT users expect to have a manageable list of assignable Assyst users to search from, which conflicts with the need to have visibility into exactly who has updated an event in the self-service portal.Is it possible to prevent alias (also integration users?) from appearing in the Assyst user lookup in internal assign actions, without moving them to a separate service department that can't receive events?I'm having issues mapping out how to avoid this cluttering problem where the event form's assigned Assyst user dropdown and internal assign action lookup fill up with non-human and non-alias users (Contact User Alias users, integration users, etc.), while still allowing functionality like the major incident This affects me to work.My understanding is that the alias user must be in a service department capable of receiving events, but this also adds the current main alias user, and more importantly any potential p

Hi everyone,Is it possible in the Item form to compute a field directly while saving the Item, or alternatively via a trigger to the Action Processor?Here’s the scenario:We have two fields:Item End Date Item Notification DaysWe’d like to automatically calculate and keep updated a third field:Item Notification Date = Item End Date - Item Notification DaysThe Item Notification Date should be a read-only field, managed entirely by the system.Has anyone implemented something similar or found a reliable approach to achieve this?Thanks in advance!

Hello,I have a question regarding how Info Zone retrieves its values from Events, and whether it’s possible to maintain the default behavior while also adding extra fields as requested by our IT users.Defining custom fields works somewhat as expected; however, the behaviour of using system defaults and custom ones are not the same, and I’m having troubles sorting out how to avoid experience reduced functionality compared to the default setup.In my attempts to add custom values to the system parameter that controls this, I’ve ended up losing functionality that our IT users expect and rely on for a smooth workflow. For example, Info Zone normally populates the extension field using values from the Event form, and only falls back to the Contact User form if no values are provided

Hello,I have a question about the use of deep linking to Assyst resources when data mapping in ETM. I’d love some feedback on my current approach,  and whether there are other approaches I haven’t considered. TL;DRIs it possible in ETM to refer to the AssystREST URL that is specified in the IPaaS/ETM installation, as to create deep linking to the same Assyst environment ETM is attached to? Are there other ways to do deep linking in Assyst ETM? BackgroundOur IT users spend a lot of time trying to find the correct menu for a given resource and waiting through load times during manual lookups. Because of this, direct links to resources are almost always preferred to use speed up the process.When working on integrations in Assyst ETM, I thus often find it helpful to add deep links to Assyst resources (e.g., specific actions, events, items), which would normally only be added as plain text shortCode during ma

Hi, is it possible to display a read-only field in the Item Form which shows the information that is stored in supplier master data (e.g. Remarks field)? 

I have a problem with the Assyst Web homepage -  when I configure the layout and add monitors or reports, everything looks fine. However, after I reload the page or leave the homepage and return - I can’t see any of the reports or monitors. Assyst remembers the layout and what I placed in each panel, but instead of the content I only see a grey background with “EVENT MONITOR” or “REPORT” in the panel header. We’re running Assyst on-premise -  version 24R2 SU3 and I have full administrator permissions. Has anyone experienced a similar issue?

We would like the ability to hide the "Edit" button on actions in the new GUI for the Event Monitor.Currently, it is always visible, no matter what Privilege Groups the viewing Assyst User has. This makes it rather confusing if they do not have access to edit the action.Furthermore, when clicking the edit button, the GUI allows editing of the action, but shows a generic error message when attempting to save the edit.

I have an requirements to disable apply action on event based on custom field value .disable apply action : mean that the assign will be not able to apply any further action on the event till custom decision task's  answer recorded  take placeSO: Based on value of custom field more than value new decision task created and the assignee of parent cannot apply or update the event any more.