IFS assyst

I’ve been trying to work through some test cases for where Workmanager may be beneficial but am struggling to visualize/realize how best it could be utilized.  I’ve been reading through the wiki and understand the concepts but before presenting to any leadership and/or managers I’d like to present some examples to help tell the story of what it is capable of.Is anyone using Workmanager for things like Change, Request, Incident?Best practices you’ve found or suggestions you’d be willing to share?Thanks so much

Is there any way to un-tag an item as a known problem? It looks like it is a system field. 

Hello - we have had occurrences in our change request approval process, where email replies are not getting fully processed.In most cases, on decision tasks, when a user using the link to reply with their approval it works fine; however, we have had cases where it didn’t. What we see in those cases, is that the process works except the associated change workflow is never advanced/processed.Even when we look at email in our ETM channel, it shows successful. Also, in Assyst, the change event also has the email reply attachment and you see the reply in the action history as well.In ETM, we then reprocess the decision task reply and then the workflow is processed correctly.Have any other customers run into this type of situation and if so what if anything did you do to determine root cause? Thanks in advance.Scott.

We are currently going through the installation of the assyst chatbot in our test system, and are starting to think about how we can report on user interactions with the chatbot.Would any existing customers of the chatbot be able to suggest the best way on how the report on the efficiency of chatbot interactions? So interactions that result in events being logged but more so the interactions that do not result in events being logged. The desire being to identify gaps in Chatbot responses or to highlight the most common types of questions/language used by users looking for services.We are an on premise assyst customer 11.5.Thank you

Hi All, Has anyone identified a way of tracking/listing users who have set up their own custom homepage (not using the new functionality in 11.5+).  We are looking at rolling users onto a new default homepage but would like to identify users who have their own custom ones created, so they do not lose their own designed ones. Thanks in AdvanceKevin

What is the REST API parameter to specify a web custom field value?In Legacy API it was:custom.field.<id> = valueHow is it in assyst REST API?

Hello - We are using AssystWEB 11.1 and need a report that shows the remarks for just one action type. I can’t find a canned report for this. Any suggestions? Thanks in advance.

We currently run IFS on Oracle using the ASFU license. We are putting in a very small Assyst installation with <400 users If I install on Oracle then the help system will fail if there is a problem with our production database, obviously not idealI considered sql server express but the documentation says it is “not recommended”.  I wondered if anyone knew if there was a specific technical issue or if it’s more of a sizing issue 

We are accessibility testing our portal following an upgrade to 11.6.0 and our testers have raised a question around aria labelling on elements within the update history (shown below). The labelling states that this is a clickable element, which is correct. However, actually clicking on it doesn't seem to do anything other that affect the CSS (border pictured above).My question:Does anyone have any functionality (that we may not use or have turned on) that results in any different behaviours? Contact User actions, pop-ups, etc?

We have an ETM Channel where we want to fetch a n existing Building in Database using “Address1”.Basically, the details that we can use to fetch Building Short Code are:Address 1 Postal CodeWe don’t see any lookup filter for Address1. Is there any work around? 

We have created an ETM Channel where we are creating new Items. To create an Item we need to provide Section-Department. Everything works fine until we try to provide NULL Department for Section Department.Example: Section-Department “ABC-” already exist in Database. But when we are trying to fetch it from ETM it returns all the Section Departments that has Section as “ABC”.

Hi,In MSEdge, the file is downloaded but not opened automatically. Is there a way to configure MSEdge to auto open the file [clientJobRunner.assystApplication]? I looked at various MSEdge (not business install) settings and could not figure it out. I did see a possibility of configuring MSEdge Business Group Policy:    AutoOpenAllowedForURLs: URLs where AutoOpenFileTypes can apply    AutoOpenFileTypes: List of file types that should be automatically opened on downloadOr Windows Registry:    Windows registry:    HKEY_CURRENT_USER         Key path Software\Policies\Microsoft\Edge\AutoOpenFileTypes\         Value name 1         Value type REG_SZ         Value data "sapaox"     HKEY_CURRENT_USER         Key path Software\Policies\Microsoft\Edge\AutoOpenAllowedForURLs         Value name 1         Value type REG_SZ         Value data "https://web-address/" Jean

Is there a place to check the status on Problem tickets, specifically P16029 regarding the Assign to Me button being grayed out. I see that this problem does not appear as part of the 11.6 fix pack, so I assume this issue hasn’t been resolved yet. The issue still remains for workers in a service department that are only allowed a certain set of Action Types. If the service department is not “locked down” to certain actions, the Assign to Me button works without any issues.For example, if Action Types are specified for the Service Department, the Assign to Me button will be grayed out. If the Service Department doesn’t have any Action Types listed (has access to ALL actions) then the Assign To Me button works.

Afternoon all. It is early doors on this functionality, but does anyone now if there is a permission relating to the administration of keywords on Offerings in the Service Designer in v11.6? I am interested in whether we can enable our business users to manage their own search terms.Thanks

Has anyone tried filtering an item field on a custom form to include all items with a specific configuration characteristic? I’ve been working my way through it myself with the help of the Wiki and Javadocs but seem to be missing something.My use case is to apply a configChar of ‘’Single sign-on’ to all applications that are set up for it, to present our user base with an incident relating to troubles logging in, and limiting the item selection to only relevant applications.Thanks in advance.

Hi Everyone, Most of file transfers from external sources for employee data is done via SFTP currently. We download the source file from an SFTP folder to the integration server and then perform a remote upload command. A bit archaic I know but didn’t have much time during our on-prem to SaaS migration to change this so we kept with it. A external system that generates one of our source files is going though a revamp and we are looking to get rid of the SFTP servers to transfer the file. We are thinking of having them directly upload their file to our ETM channel. Has anyone done this before? If so, a couple of questions:Do you have an example of the remote POST command? I do know the examples provided within ETM (powershell and bash) but would like other examples.  What tools/programming language to you use to automate the upload? Did you create a new ETM user for that specific interface? Can we restrict the new ETM user to only upload for a certain channel? Or will they have access t

For the past couple of versions now I’ve been unable to run dbArchive.  This did used to work. When I try to connect, I get:E:\_Axios\dbArchive>run##############################################################  Welcome to Archive Events Utility - version V104.50.0.0##############################################################        Archive Events Utility - version V104.50.0.0                        - Database Login##############################################################database.type: mssqldatabase.host: vmsqlappsuksd01database.instance: assystdatabase.dbName: assyst_testdatabase.userName: saException in thread "main" java.lang.NoClassDefFoundError: com/axiossystems/assyst/archiveProcessor/common/DatabaseInfo        at com.axiossystems.assyst.dbArchive.common.DBConnectionInfo.toDatabaseInfo(DBConnectionInfo.java:175)        at com.axiossystems.assyst.dbArchive.operations.base.AbstractBaseOperations.getDAOFromFactory(AbstractBaseOperations.java:28)        at com.axiossystems.a

Good morning,I spoke with IFS this morning and they confirmed that their customers who use Kerberos to authenticate AD users to assyst are reporting that users can no longer access the application after some Windows Server 2019 updates were applied.Has anyone here who uses Kerberos to authenticate users to assyst (pass-through authentication) experienced problems after Win Server 2019 updates being applied to the server?We will be attempting to rollback the updates.  I have also checked the krb5.conf and it appears to be correct.  I removed older encryption types.As a workaround, I have set up an alternate assyst app server that is using Database authentication to allow users to continue to use the application.Anyone else having this problem?  We are on assyst 10 SP7.5 but IFS has told me that it affects all versions.

Hello All, Is it possible to create a Custom Lookup on an assystNET form using Contact User as the single-select-lookup but have the Default Value Expression as the user who is currently logged in?

Hi,Is there an expression, logic or way on how to exclude a single item from a look up filter expression within a custom form via the customizer in Assyst ?assyst Version: assyst10 SP7.5Build:  12183 Date built: 04 August 2020 09:40:59 Please advise.

Hi,I have a Single Line string custom filed on a logging form, and would like to add a Validation Expression that stops a user entering 000000 or 123456.I’m able to write an expression that allows only 000000, but not able to write an expression that doesn’t allow that combination of numbers.Has anyone had any luck writing this kind of validation expression?Thanks in advance

It would be useful for “OR “ and “IN” functions could be used in expressions. For example within customiser forms, a visibility expression of: $W("Lookup Field 1")="Value1" OR $W("Lookup Field 2")="Value2" Thus negating the need for the creation of multiple fields to perform the same function.Anyone else think so? Please upvote :)

We wondered if anyone else in the community was planning on upgrading when 11.6.x is released? We’d love to get more of an idea of what other institutions are doing - do you like to keep up to the minute or take a more slow gradual approach?

We’re working with an organisation that’s interested in the ITOM suite. We have a question raised during a technical deep dive relating to the SKU information we keep in ITOM against each Software License. In ITOM, we have the fields for SKU information (SKU code, downgrade rights, software assurance etc) – however none of this is auto-populated from the current version of the Software Dictionary.In the short-term, has anyone created a reconciliation report to address this or experienced a way to get this SKU information into ITOM without the manual effort?Thanks

I’ve created a user alias and need to restrict some of the service catalogues.  I created a customized homepage in assystNET to show only the service offering they will need.  (this is all because of privacy issues) I’d like to remove the view of the services within the menu but if I can’t remove just one option, the whole menu is fine.  It should be based on the user alias I created.  Is there a way to do that?  If so, how?