IFS assyst

We have an ETM Channel where we want to fetch a n existing Building in Database using “Address1”.Basically, the details that we can use to fetch Building Short Code are:Address 1 Postal CodeWe don’t see any lookup filter for Address1. Is there any work around? 

We have created an ETM Channel where we are creating new Items. To create an Item we need to provide Section-Department. Everything works fine until we try to provide NULL Department for Section Department.Example: Section-Department “ABC-” already exist in Database. But when we are trying to fetch it from ETM it returns all the Section Departments that has Section as “ABC”.

Hi,In MSEdge, the file is downloaded but not opened automatically. Is there a way to configure MSEdge to auto open the file [clientJobRunner.assystApplication]? I looked at various MSEdge (not business install) settings and could not figure it out. I did see a possibility of configuring MSEdge Business Group Policy:    AutoOpenAllowedForURLs: URLs where AutoOpenFileTypes can apply    AutoOpenFileTypes: List of file types that should be automatically opened on downloadOr Windows Registry:    Windows registry:    HKEY_CURRENT_USER         Key path Software\Policies\Microsoft\Edge\AutoOpenFileTypes\         Value name 1         Value type REG_SZ         Value data "sapaox"     HKEY_CURRENT_USER         Key path Software\Policies\Microsoft\Edge\AutoOpenAllowedForURLs         Value name 1         Value type REG_SZ         Value data "https://web-address/" Jean

Is there a place to check the status on Problem tickets, specifically P16029 regarding the Assign to Me button being grayed out. I see that this problem does not appear as part of the 11.6 fix pack, so I assume this issue hasn’t been resolved yet. The issue still remains for workers in a service department that are only allowed a certain set of Action Types. If the service department is not “locked down” to certain actions, the Assign to Me button works without any issues.For example, if Action Types are specified for the Service Department, the Assign to Me button will be grayed out. If the Service Department doesn’t have any Action Types listed (has access to ALL actions) then the Assign To Me button works.

Afternoon all. It is early doors on this functionality, but does anyone now if there is a permission relating to the administration of keywords on Offerings in the Service Designer in v11.6? I am interested in whether we can enable our business users to manage their own search terms.Thanks

Has anyone tried filtering an item field on a custom form to include all items with a specific configuration characteristic? I’ve been working my way through it myself with the help of the Wiki and Javadocs but seem to be missing something.My use case is to apply a configChar of ‘’Single sign-on’ to all applications that are set up for it, to present our user base with an incident relating to troubles logging in, and limiting the item selection to only relevant applications.Thanks in advance.

Hi Everyone, Most of file transfers from external sources for employee data is done via SFTP currently. We download the source file from an SFTP folder to the integration server and then perform a remote upload command. A bit archaic I know but didn’t have much time during our on-prem to SaaS migration to change this so we kept with it. A external system that generates one of our source files is going though a revamp and we are looking to get rid of the SFTP servers to transfer the file. We are thinking of having them directly upload their file to our ETM channel. Has anyone done this before? If so, a couple of questions:Do you have an example of the remote POST command? I do know the examples provided within ETM (powershell and bash) but would like other examples.  What tools/programming language to you use to automate the upload? Did you create a new ETM user for that specific interface?

For the past couple of versions now I’ve been unable to run dbArchive.  This did used to work. When I try to connect, I get:E:\_Axios\dbArchive>run##############################################################  Welcome to Archive Events Utility - version V104.50.0.0##############################################################        Archive Events Utility - version V104.50.0.0                        - Database Login##############################################################database.type: mssqldatabase.host: vmsqlappsuksd01database.instance: assystdatabase.dbName: assyst_testdatabase.userName: saException in thread "main" java.lang.NoClassDefFoundError: com/axiossystems/assyst/archiveProcessor/common/DatabaseInfo        at com.axiossystems.assyst.dbArchive.common.DBConnectionInfo.toDatabaseInfo(DBConnectionInfo.java:175)        at com.axiossystems.assyst.dbArchive.operati

Good morning,I spoke with IFS this morning and they confirmed that their customers who use Kerberos to authenticate AD users to assyst are reporting that users can no longer access the application after some Windows Server 2019 updates were applied.Has anyone here who uses Kerberos to authenticate users to assyst (pass-through authentication) experienced problems after Win Server 2019 updates being applied to the server?We will be attempting to rollback the updates.  I have also checked the krb5.conf and it appears to be correct.  I removed older encryption types.As a workaround, I have set up an alternate assyst app server that is using Database authentication to allow users to continue to use the application.Anyone else having this problem?  We are on assyst 10 SP7.5 but IFS has told me that it affects all versions.

Hello All, Is it possible to create a Custom Lookup on an assystNET form using Contact User as the single-select-lookup but have the Default Value Expression as the user who is currently logged in?

Hi,Is there an expression, logic or way on how to exclude a single item from a look up filter expression within a custom form via the customizer in Assyst ?assyst Version: assyst10 SP7.5Build:  12183 Date built: 04 August 2020 09:40:59 Please advise.

Hi,I have a Single Line string custom filed on a logging form, and would like to add a Validation Expression that stops a user entering 000000 or 123456.I’m able to write an expression that allows only 000000, but not able to write an expression that doesn’t allow that combination of numbers.Has anyone had any luck writing this kind of validation expression?Thanks in advance

It would be useful for “OR “ and “IN” functions could be used in expressions. For example within customiser forms, a visibility expression of: $W("Lookup Field 1")="Value1" OR $W("Lookup Field 2")="Value2" Thus negating the need for the creation of multiple fields to perform the same function.Anyone else think so? Please upvote :)

We wondered if anyone else in the community was planning on upgrading when 11.6.x is released? We’d love to get more of an idea of what other institutions are doing - do you like to keep up to the minute or take a more slow gradual approach?

We’re working with an organisation that’s interested in the ITOM suite. We have a question raised during a technical deep dive relating to the SKU information we keep in ITOM against each Software License. In ITOM, we have the fields for SKU information (SKU code, downgrade rights, software assurance etc) – however none of this is auto-populated from the current version of the Software Dictionary.In the short-term, has anyone created a reconciliation report to address this or experienced a way to get this SKU information into ITOM without the manual effort?Thanks

I’ve created a user alias and need to restrict some of the service catalogues.  I created a customized homepage in assystNET to show only the service offering they will need.  (this is all because of privacy issues) I’d like to remove the view of the services within the menu but if I can’t remove just one option, the whole menu is fine.  It should be based on the user alias I created.  Is there a way to do that?  If so, how?

Just upgraded from 11.3 to 11.4 (and now to 11.5), and it looks like the built in images are not working in the portal. It looks like all images are still loading from the assystimages folder on the server, which we are trying to move away from. Have tried many things, including what looks to be a related KB article, but I have not had any luck. Anyone have any suggestions?

Hello!We have released assyst 11.6 to the world! It’s available now for all customers via the CDN. You can find more information about the release as well as video overviews of the new functionality in the following post.Release notes are available here:Feel free to let us know what you think of both the release and the video overviews.Cheers,Robert​​​​​

We’ve been experimenting with the API and we’re wondering if there is an example of a POST request for an Event. The documentation on https://wiki.axiossystems.com/assyst11-3Wiki/index.php/Integrations:assystREST#Requests shows what the format of the request would look like but not all the required fields. I have looked through the resource schema on to find what fields are mandatory on events, every single field under events has a minOccurs attribute so that leads me to believe that none of the fields are mandatory? It would help our understanding to see an example of a POST request for an event with all of the mandatory fields. Where could we find one for reference

Hello all, we are looking into integrating Assyst with our Identity Management solution. The purpose is to use APIs from Assyst to do the following: Create contact, Create Assystuser, assign user to role. add user to team.  Can anyone point out where to find documentation on such APIs? Thank you 

Good day,When exporting an assystETM configuration, a zip file is created of the individual JSON files, which is convenient. When I attempt to import the zip file on a refreshed Staging server or into Production, I receive an error message, which suggests this is not supported:Failure assystETM-configurations.zip import failed. Reason: Unexpected character ('{' (code 123)): was expecting double-quote to start field name at [Source: (String)"{{= « string of high-ASCII characters » [truncated 28873 chars]; line: 1, column: 3]If I unpack the zip file, I am left with 19 individual JSON files, a number which will continue to grow. This is a big concern, as the Import dialog will not allow me to select more than one file at a time. Is there another way the configuration can be exported/imported in bulk? Thanks,…Donovan Name Version Axios assyst :: Integr

Hi,We are trying to convert an older assystEJB call that we have embedded in a LUA script. Here is the call to the getAttachments function: local attachments, err = ASSYSTEJB:getAttachments(parmTicketOrAction, parmNumber) We are trying to convert this to assystREST but it’s not working. Would someone have the correct function syntax for getAttachments in assystREST?Thank you!Martin Provost

I have a business  case where ETM channel will receive a inbound email with Parent ticket no and I need to close the last open task of that ticket so it moved to the next stage of the workflow.Just wondering if ETM data mapper can extract the last child open task number if I pass parent ticket id as parameter.

When I extract Contact User data via the assystETM DMW generation process there are eight columns where the table data is duplicated under a difference column heading in the spreadsheet.  Why is this, please, and should they both be populated with the same value when wanting to import data?The columns (Column Letter and Heading Value) are:1st Column 2nd Column L: Email M: Email Address N: Home Tele O: Home Telephone T: Office Extension V: Office Telephone Extension X: Role Short Code AB: User Role Short Code AF: Anet Licence AG: Anet License AH: Assyst User Alias Short Code BZ: User Alias Short Code BH: Middle Name BW: Surname BT: Salutation BX: Title  

Hi,I am hoping you can help importing a CSV into custom fields.  I have created a custom item form (copied from Item) with custom fields.  Using assystETM, I have created a data mapper for the custom field, but it keeps failing.  Is there a way to tell if ETM recognizes my field?