Hi! While testing the anonymous affected user feature in assyst 11.2, I noticed some unwanted behaviors. 

First off, from the assystNet side, when filling a user fills out a form and uses the anonymous user feature, the information entered in the anonymous fields is replaced by the logging user’s information when the form is submitted. This means that the anonymous user feature cannot really be used from assystNet, since the data captured is immediately replaced.

The second behavior originates from assystWeb. We have been able to change the Affected User field so that it contains an anonymous user and save the ticket in that state. However, when performing a “Closed / Resolved” or “Pending Closure” action on the ticket, which can both result in the ticket being marked as closed, an error occurs which prevents us from executing the action. Here is a screenshot of what occurs: 

It’s important to note that my team administrates the platform, but that we don’t have direct access to the console as it is managed by a different team. 

Has anyone noticed these behaviors before? If so, does anyone know how to resolve them?

Thanks!