assyst ETM - querying and updating data within ETM only

On point 1…

I did manage to get an array output of events using the set-up below.

I had to throw in the assigned service department to avoid the below error and I don't really know what the threshold is for ‘too many’

I then passed the results into a second mapper using the following Iteration Expression

var sources = mapped[0].variables.Test;

if(sources.length !== 0){
    sources.map(function(source){
        return ({
            data: source
        });
    });
} else {
    []; // Do nothing - no mapper iterations required
}

On point 2...

We do the same using the SLA escalation feature to trigger an automated decision rejection on the Action Processor, so there are alternative ways of doing it if you want to.

I suspect if you can refine your search variable to isolate the tickets you want, then it wouldn't be too difficult to have a second mapper to take an action.

Thank you Steve!

I’ve tried using variable assyst search, however, when debugging the data mapper, it returns an empty list of values, which I’m pretty sure is not correct. Any directions for further investigation ?