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We are currently going through the installation of the assyst chatbot in our test system, and are starting to think about how we can report on user interactions with the chatbot.

Would any existing customers of the chatbot be able to suggest the best way on how the report on the efficiency of chatbot interactions? So interactions that result in events being logged but more so the interactions that do not result in events being logged. The desire being to identify gaps in Chatbot responses or to highlight the most common types of questions/language used by users looking for services.

We are an on premise assyst customer 11.5.

Thank you


Hello Paul,


We don't configure sentiment analysis capture as part of OSCA chatbot in 11.5.

However it could be a suggestion for an improvement, if you want it in future chatbots, we would need to configure it as part of language services and capture the statistics.

You can log your suggestion in the ideas area below and this will allow the customer community to see the suggestion and comment/vote on it.
https://community.ifs.com/ideas
 

Kind Regards,
Caroline
 

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