We are currently going through the installation of the assyst chatbot in our test system, and are starting to think about how we can report on user interactions with the chatbot.
Would any existing customers of the chatbot be able to suggest the best way on how the report on the efficiency of chatbot interactions? So interactions that result in events being logged but more so the interactions that do not result in events being logged. The desire being to identify gaps in Chatbot responses or to highlight the most common types of questions/language used by users looking for services.
We are an on premise assyst customer 11.5.
Thank you
