Hello - we have had occurrences in our change request approval process, where email replies are not getting fully processed.
In most cases, on decision tasks, when a user using the link to reply with their approval it works fine; however, we have had cases where it didn’t.
What we see in those cases, is that the process works except the associated change workflow is never advanced/processed.
Even when we look at email in our ETM channel, it shows successful. Also, in Assyst, the change event also has the email reply attachment and you see the reply in the action history as well.
In ETM, we then reprocess the decision task reply and then the workflow is processed correctly.
Have any other customers run into this type of situation and if so what if anything did you do to determine root cause?
Thanks in advance.
Scott.
