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IFS assyst

Q&A Forum for IFS assyst Customers, Partners, and Employees

574 Topics
K
Do Gooder (Customer)
KrisKrajDo Gooder (Customer)
asked in assyst General
Section Unit Manager - Default Value in Customizer Field

Hi Everyone,I was wondering if anyone has been able to display the Section-Unit Manager as a default value in a customizer form. We want to have certain forms, not only be assigned to certain managers, but have those manager’s names be displayed on the form itself.So for example, if a form needs Director approval, we use:$new.affectedUser.department.section.branch.division.manager.shortCodeif a form needs Divisional Manager approval:$new.affectedUser.department.section.branch.manager.shortCode if a form needs Middle Manager:$new.affectedUser.department.section.manager.shortCodeBut for Section Unit, we have a problem...(Branch Unit and Section Unit are the same thing… not sure why a “label” was used)The section unit is that weird concatenation of section_sc and branch_sc, so we are not sure on how to get the correct “Default Value Expression” to populate the field with the Section Unit Manager, or if it’s even possible.Any help would be greatly appreciated.Thanks,Kris

1412
K
Do Gooder (Customer)
askey-s
Sidekick (Customer)
askey-sSidekick (Customer)
asked in assyst General
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General
askey-s
Sidekick (Customer)
askey-sSidekick (Customer)
asked in assyst General
T
Sidekick (Customer)
TeslatradeupSidekick (Customer)
asked in assyst Integrations
Assistance with Mailbox Reader Config conversion to ETM

Hi Everyone,I’m in the process of converting our Mailbox Reader config and moving it to ETM.I was able to import the template channel/mappers and got one of my mailboxes converted successfully.However, my other mailbox is a bit more complex.I have an update_pattern setup with associated email templates like this in Mailbox Reader: update_pattern = { ["\< ACK \>"] = { UPDATE_ACTION = "SERV-DEPT-ACK", ACTIONIMPPROFILE = "MBR PULSE", description_template = "template/ack_template.txt", }, ["Response/Reponse: Approved /"] = { UPDATE_ACTION = "DEC-APPROVED_APPROUVE", ACTIONIMPPROFILE = "MBR PULSE", description_template = "template/approval_template.txt", }, ["Response/Reponse: Not Approved /"] = { UPDATE_ACTION = "DEC-NOT_APPROVED_REFUSE", ACTIONIMPPROFILE = "MBR PULSE", description_template = "template/approval_template.txt", }, ["Response/Reponse: Approved"] = { UPDATE_ACTION = "DEC-APPROVED", ACTIONIMPPROFILE = "MBR PULSE", description_template

931
D
Sidekick (Employee)
schumacher777
Do Gooder (Customer)
schumacher777Do Gooder (Customer)
asked in assyst General
Error in IPaaS log - Transport not scheme specified

Error in IPaaS log - I’ve been looking through the log for the reason for why I cannot get into AssystETM and came across this error. Hoping someone will have a suggestion of what this error means or what I need to “fix/update”. 2024-03-12T14:54:53,036 [CDT] | ERROR | Camel (importToolProcessingContext) thread #2 - JmsConsumer[jmshealthcheck] | DefaultJmsMessageListenerContainer | 248 - org.apache.servicemix.bundles.spring-jms - 4.3.5.RELEASE_1| Could not refresh JMS Connection for destination 'jmshealthcheck' - retrying using FixedBackOff{interval=5000, currentAttempts=0, maxAttempts=unlimited}. Cause: Error while attempting to add new Connection to the pool; nested exception is javax.jms.JMSException: Could not create Transport. Reason: java.io.IOException: Transport not scheme specified: []2024-03-12T14:54:53,052 [CDT] | ERROR | Camel (importToolProcessingContext) thread #12 - JmsConsumer[imports] | DefaultJmsMessageListenerContainer | 248 - org.apache.servicemix.bundles.spring-jms

1192
P
Hero (Employee)
U
Do Gooder (Customer)
USMAN-ADo Gooder (Customer)
asked in assyst General
Oracle Java - Open JDK

Hi Everyone,We need your input as regards our current Java setup for Assyst and we would like to move to open JDK to avoid additional cost to the licenses on this versions.Currently  on java version "1.8.0_333"Java(TM) SE Runtime Environment (build 1.8.0_333-b02)Java HotSpot(TM) 64-Bit Server VM (build 25.333-b02, mixed mode) QuestionWhat are the supported open JDK version for java to downgrade to ? We are running on Assyst version 11.6.1 build 12635We also will like to downgrading to java-1.8.0-openjdk.x86_64 : OpenJDK 8 Runtime EnvironmentWould this work with Wildfly / JBos?Looking at the Wiki page it says it is supported howver not this exact version, we need your experience here if the current version we are plannimng to downgrade to works ok with Assyst. please this is urgent Thank you Abdulrahaman

2042
C
Hero (Employee)
R
Do Gooder (Customer)
richardwestDo Gooder (Customer)
asked in assyst General
S
Do Gooder (Customer)
simardlDo Gooder (Customer)
asked in assyst Reporting
Assyst 11.6.3 custom field data

I trying to extract the value of a custom field with property type “l: system lookup”.The lookup_VAL_ID does not seem to match anything in the jptsys_web_lkup_dataAlso what is weird is we are on 11.6.3 and table jptsys_web_cust_prop is not supposed to be removed  11.5 but it is there and it is populated with something!!!here is the SQL that I use to get the “Lookup_val_ID”:(select max(convert(varchar,jc.LOOKUP_VAL_ID))     from  jptsys_web_cust_prop_cont (NOLOCK) jc              left join jptsys_web_cust_prop (NOLOCK) j  on jc.jptsys_web_cust_prop_id=j.jptsys_web_cust_prop_id            left join jptsys_web_lkup_data (nolock) drop_dwn_val on drop_dwn_val.jptsys_web_lkup_data_id = jc.LOOKUP_VAL_ID           left join jptsys_web_lkup (NOLOCK) lkup on drop_dwn_val.jptsys_web_lkup_id = lkup.jptsys_web_lkup_id           where i.incident_id=jc.entity_id            and j.jptsys_web_cust_prop_sc='REGION'      ) AS "Region / Région",

1483
paulc
Do Gooder (Employee)
L
Sidekick (Customer)
lloyd1306Sidekick (Customer)
asked in assyst Reporting
S
Do Gooder (Customer)
simardlDo Gooder (Customer)
asked in assyst Reporting
im_j_sh
Sidekick (Customer)
im_j_shSidekick (Customer)
asked in assyst General
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst General
A
Sidekick (Customer)
AbdullahSidekick (Customer)
asked in assyst General
Public Certificate unrecognize_name

Hello  Team we are creating an integration between our AssystApp and cloud app, we have issued a new public certificate and added it to the SSL Keystore  I can see from my browser the certificate is installed successfully and appearing but when we trying to trigger the API using AssystREST the vendor team are getting this error  ::::JBO-29000: Unexpected exception caught: javax.ws.rs.ProcessingException, msg=javax.net.ssl.SSLHandshakeException: Received fatal alert: unrecognized_name  to resolve this issue I’ve added these llines to standalone.xml but yet it is still not workingany ideas ?             <server name="default-server">                <http-listener name="default" socket-binding="http" redirect-socket="https" enable-http2="true"/>                <https-listener name="https" socket-binding="https" security-realm="ApplicationRealm" enable-http2="true"  sni-host-name="true" />                <host name="default-host" alias="localhost">                 

791
A
Sidekick (Customer)
P
Do Gooder (Customer)
PerkinsJDo Gooder (Customer)
asked in assyst General
N
Sidekick (Partner)
NuwanthikaSidekick (Partner)
asked in assyst General
T
Sidekick (Customer)
TeslatradeupSidekick (Customer)
asked in assyst Integrations
E
Do Gooder (Customer)
EduardoDo Gooder (Customer)
asked in assyst ITOM
E
Do Gooder (Customer)
EduardoDo Gooder (Customer)
asked in assyst Integrations
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst Integrations
N
Sidekick (Partner)
NuwanthikaSidekick (Partner)
asked in assyst General
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General
M
Do Gooder (Customer)
madaviesDo Gooder (Customer)
asked in assyst General
assystNET - Alter Label On A Column Profile

Hello,Within assystNET, you can place Event Monitors on the homepage.Some columns within the Event Monitor may not be easy to understand for some people who use the portal (such as SVD Assigned Name) so it has been requested that these be changed to more easily understandable headers where appropriate.So with that goal in mind, does anyone know how to alter the headers of individual columns within assystNET Event Monitors with CSS only?The reason I state ‘CSS only’ as I believe these are the lititations of what can be done via Styling in assyst.Note: I’ve tried inspecting the element in three different browsers which all gave varying outputs.  The one below looked to be the most likely to work but it unfortunately did not (.dgrid-column-6 being SVD Assigned Name):}#dgrid_0 .dgrid-column-6 {  column-header: "Assigned Team";  header: "Assigned Team";}Many thanks in advance

573
M
Do Gooder (Customer)
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst Integrations

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