IFS assyst

We are thrilled to announce that our ITIL®4 certification for 16 practices has officially transitioned from PinkVERIFY by Pink Elephant to PeopleCert! Learn more:https://atv.peoplecert.org/tool/assyst/ https://assyst.ifs.com/resources/news-events/ifs-assyst-achieved-peoplecert-accreditation-for-16-itil-4-practices Why the change?Enhanced credibility: Partnering with PeopleCert, a globally recognized leader in ITIL certification, enhances our credibility and aligns us with the latest industry standards. PeopleCert is renowned for its professional certifications, including ITIL and PRINCE2. Their acquisition of AXELOS in 2021 further solidified their leadership in IT and project management certifications.Broader recognition: PeopleCert’s certifications are widely acknowledged and respected, helping us better meet the expectations of our clients and prospects.Benefits for our customers:Improved service quality: Our processes and practices will now align with the latest ITIL standards, ens

Has anyone had to used time variables in substitution keywords?I’ve got a form with a date field DATETIME and am using two substitution keywords to present the date and time on an action template. Date works fine but I’m having trouble formatting the time as either 24 hour clock or with an AM/PM label.$date.format('hh:mm',$new.event.W("DATETIME")) is presenting the time correctly, in the format 11:00. In the context of the related action template I really need to specify 23:00 or 11:00 PM.Does anyone have any ideas?

Hi all! I have a demand to manage Agile Projects (scrum) on Assyst.The project funcitonalities on Assyst are very basic, so I would like to know if someone has done anything related to it.The main points are to track the sprints, user sotries, team capacity and backlog. Idealy, using Kankan cards. Thanks,Odair

Hi,is there way to share attachments within a Process (or even linked issues) , e.g. files attached in R-Tickets are visible and accessible (eMail-Action) in subsequent T-Tickets? If not, this would be a valuable enhancement.Take care,Mathias

Hello, I have created a Power Automate flow and currently I can send an email to the servicedesk which will create a ticket in Assyst but then they need to manually assign the ticket to our queue. I would like to know if anyone has used Power Automate to create a ticket in Assyst and also assign it to a specific queue. If you have experience, I would greatly appreciate exactly what is required to achieve the above. Regards,Amo Sohi

Hi, I am new at Assyst and would like to know how i can link user incident tickets to a problem ticket. I dont seem to find any information regarding this on the wiki . 

The Assyst Wiki is a lacking on the details on how to authenticate against the API, and is at times providing seemingly contradicting information when reading different articles. This paired with no examples of how to authenticate depending on the installed authentication mechanisms cause a lot of confusion.  Are there examples of how to authenticate against the assystREST API depending on the different Server Security Mappings selected for assystREST? How does one go about to use bearer tokens when authenticating a postman query, a 3rd party software, or an external script?To illustrate what I’m looking for: As an example using Kerberos, this would work when a PowerShell script is ran, and the script contains a dedicated service user’s username and password. PowerShell script example:   $url ="https://<server>:<port>/assystREST/v2/raml"    $cred = (New-Object system.management.automation.pscredential("%username%", (ConvertTo-SecureString '%password%' -AsPlainText -Force)))

We’ve got some Service Request S records stuck open. The Tasks are complete but it looks like the complete stage was missing when they were created. There is no resolution open available on the S record in order to resolve them manually either. Any ideas on what we could do? Cancelling would send a confusing email to the user which we are keen to avoid.

can we add a custom field like service department in forms in assystnet and write expression in Service Department while editing the Service, to assign the requests to that specific department which was selected in Form while creating requests

Hello.We have installed assyst 11.8.2 in a non-production environment for testing, and are having an issue with the assystNET page not loading. We have two sets of web servers which authenticate differently, and all applications (assystnet, assystnetmob) on both sectors is having the issue. assystWeb login works fine. When a client attempts to access assystNET, the following error occurs in the server.log: 2024-08-21 09:11:17,455 ERROR [com.axiossystems.assyst.dao.security.CSGFilter] (default task-2) CheckDtos : unable to set property => csg Here is a screenshot of the error: We have tried numerous different authentication methods (LDAP, Azure SAML), and the same issue occurs.I have opened an incident with assyst support, but they have yet to be able to prvovide any advise. Has anyone else seen this with 11.8.2? Thanks, Duncan 

I have a Service Request for Personnel Changes.  there is a drop down question which asks them if they are ADDING, REMOVING, or CHANGING.  the workflow and tasks are completely different based on this  ONE question.  There isn’t an Approval I just need to follow 3 paths and have multiple parallel tasks based on the path.  Removal of a spouse has multiple places that need to be updated and it has to go to different service departments concurrently to do the updates.  If there is a name change again totally different task and different service departments.  How to I make this happen?  Any direction or hints would be greatly appreciated!here’s a sample picture for those that are visual:Sample of how i want the process to flow. 

I started to play more with Expressions in the various tasks created in a process.That is very cool ! 😎However, I was wondering how can I insert some “guidance” information into the triggered tasks ? Or maybe there is a way to copy the parent’s “suggested actions” content in the description ?What would be the best method to use in this context ?thanks in advance !p.s. in assyst v11.5.3

We are in the process of copying the production database (11.4) and putting into our Development environment (11.8) - after going through the Database update to get the schema up-to-date, we go through the commands.  After doing the commands, shutdown the Karaf command window, starting up IPaaS, we cannot get into AssystETM.Has anyone else had this issue?

I’m trying to narrow down an issue that I was have happening for a certain type of ItemAId - to do this, I was trying to use csgId - but using this query:https://<server>:<port>/assystREST/v2/events?csgId=145Results with this:Invalid Lookup Parameter: csgId So I guess my question is to how to find the valid lookup parameters? 

Context Overarching goal Some examples:  Too much information Not enough information: Questions, and request for input Having read the Installation:LoggingContextFilter and the Installation:Useful Server Logging Configurations wiki articles, I’m still coming up short in regards to what I want to achieve.  ContextI am asking from the context of a multi-server environment, with several assystEnterprise servers, each running in their separate windows VMs, with a load balanced URL facing our users, and our technicians. I am trying to address some issues in regards to the %JBOSS_HOME%/standalone/log/server.log and how the logging of certain normal or foreseeable events caused by our users or IT-staff causes massive entries in the server.log. Having the added noise of errors from normal and foreseeable behavior in the main log file adds extra complexity and increases the time spent noticing patterns and determining the cause of reported issues. On the other hand, some error messages are n

Good day,We’ve been looking to import data into custom fields on Items. The wiki is very, very detailed for the Data Mapper, but there does not appear to be an example of how to update the value of a shared field (let alone, in our case, a single lookup field).Below is what we had come up with. assystETM recognizes our custom Item field, RESOLUTION-PROGRESS, but we do not know how to tell it to import the data for that field, as there are no fields to specify this. Clearly, we are missing something.  Can anyone give us a hint or direct us to an example for updating custom item fields? Really appreciate it,...Donovan

We are facing an issue with an existing SLA Expression. The old expression ($SUPPLIER = <Some Value>) was checking for Event’s Supplier and was taking some action if Supplier is a particular value. This expression $SUPPLIER is not working in our latest version of assyst (11.7.4). Please help us with a replacement expression to check an event’s Supplier.   

Looking for assistance with an assyst task - assyst user expression.We have a custom field doing an assyst user single select lookup. The expression I would need is to call the selected assyst users contact user manager as the assyst user for the task to go to. Example: custom field lookup; assyst userdecision task goes to assyst user of the manager value of the selected assyst users contact user valueMitch OC contact user manager definition of Jason BCustom Lookup: assyst user selected is Mitch OC; decision task assyst user expression to be Jason BI cannot find a way to make this work on current available expression examples in wiki or otherwise

I’m looking for a method of getting a Data Range of the loggedDate but cannot figure it out.  I’ve seen this post and tried to follow the example, but it doesn’t work for me in 11.8.1 - ?itemBId=0&loggedDate=2024-07-10T00:00:00Z;2024-07-11T00:00:00Z When I do this search, I find X amount that is below the 10,000 limit, but it includes all the dates from 7/10 to end of time. Another subject is there a way to page the results, currently I’m limited on 10,000 and would like to get all the results back in one shot. 

Hi, when my process in the process desiger had two back to back automated decisions followed by a normal task, it threw an error saying the task has already started and it wouldn't allow the first decision ticket to be closed. I had to add a normal task and automatically close it in between the decisions to make the process work. Do you know why this error was happening?  

We are currently using assyst 11.3.1Anyone successful using SAML authentication with Azure AD?The problem we are having is with the section "Enabling SAML Authentication using the assyst Installer" from the 11.3 wiki:It states the installer will create SAML XML files, which you have to provide to Azure to complete the config on the Azure side. But this documentation wants you to configure the installer first, before you have the values Azure needs.We need help generating the XML file from their installer that will then be needed to configure Azure.   Thoughts?  

Hi all, We (rightly or potentially wrongly) ask multiple questions in the “question” field on tasks in some of our processes , has anyone found a way to force a line break for the detail? Just reading all the questions in one long sentence looks rubbish! Thanks in advance :-) 

Hi, is there a Process designer “How-to” training or online guide with basic examples available somewhere on how to create new basic workflow process including a couple stages and a decision task ?P.s. I am aware of the Workflow Theory - assyst11-5Wiki (axiossystems.com),but when it’s time to start building one, where one should start ? Create the stages ?there are also other components that needs to be added to the system before creating new workflow process, for example, new Event Categories, Process Categories, actions types often need to be created prior to start building a new process from scratch. So I am looking at a guide hat would help us determine what should be created from scratch and waht could be reused in the existing system, etc… thanks

I wanted to know if IFS Assyst can integrate with Microsoft Sentinel or any other SIEM solutions to be able to create tickets automatically for security alerts or incidents? If yes, then what all methods are available for the integration.

​I’m working on a possible hunch of an issue I’m having.  I want to use the API to update all the service offerings to a new value for the Default Item B.  I’ve tried to do a post with the this:{"resolvingParameters" : [{"parameterValue": "REPORT AN ISSUE WITH EMAIL","parameterName": "shortCode"}],"customEntityDefinitionId":322,"defaultItemBId":0,"name":"Report an Issue with Email","defaultItemAId":145,"defaultSeriousnessId":19,"defaultCategoryId":73,"shortCode":"REPORT AN ISSUE WITH EMAIL","defaultPriorityId":3,"defaultDepartmentId":587,"parentServiceId":1726,"defaultRoomId":1,"defaultAssignedServDeptId":1}Which results in this:{   "type": "ObjectInUseException",   "message": "The requested resource cannot be created as its identifier is already in use.",   "messageKey": "rest.exceptions.ObjectInUseException",   "diagnostic": "could not execute batch, (Cause exception: Cannot insert duplicate key row in object 'dbo.serv_off' with unique index 'serv_off2_ux'. The duplicate key value is