There is a requirement from the business to email all attached document on a ticket through outbound email notification. Is there a way to achieve this using a custom action scripts.
Hi
You should be able to accomplish this using SmartMail.
Integrations:SmartMail Attachments - assyst24R2Wiki
Integrations:SmartMail Manual - assyst24R2Wiki
The most recent version of assyst has improved email notifcations which, I think, will let you achieve this without having to use the Action Processor & SmartMail.
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