Hi All,
I have issue with event builder as following:
However, when I submit a new service and select the item in the picture, the assigned SD does not change to what I need.
Please, if you have a suggestion, let me know.
Best Regards.
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Hello Ahmad,
The Assigned Service Department will defaults to the value from the Event Builder when a matching event builder instance is found, and that Event Builder instance has a value otherwise it defaults to the value from the Offering (Service Catalog Event Logging in the assyst Portal or Self-Service Portal) or from the Import Profile (Support Logging in the Self-Service Portal).
https://wiki.axiossystems.com/assyst11-8Wiki/index.php/How_are_Event_Logging_Values_Set
Hope this helps.
If you have further issue, I will suggest to log an incident with our support team in the normal manner so they can investigate this further for you.
via our Self-Service portal
or
via email to axios.support@ifs.com
Kind Regards,
Caroline
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