Hi @AmoSohi 

It is possible to configure the mailbox reader to assign events of this nature to a specific service department. Are you using the ETM tool or legacy mailbox readers?

You could also create the ticket by sending a HTTPS request (API) from Power Automate to the assyst REST service rather than using a mailbox reader.

Hi Aaron,

Thank you for your response. In Power Automate, I have used HTTP GET with the RESTApi and when I enter a ticket number, the information is returned. I now need to figure out how to use the POST Method and what is required to build the Body of the HTTP action, in order for a new ticket to be created..

Regards,
Amo Sohi

Hi,

The POST action can look various different ways depending on what it is you need to post in order to raise a ticket.

The example below demonstrates how to log an incident using POST API using JSON.

If you have custom fields, you will be required to include those too.

{
    "eventTypeEnum": "INCIDENT",
    "richRemarks": "REMARKS / DESCRIPTION HERE",
    "affectedUserId": AFFECTED USER ID,
    "itemA": {
        "resolvingParameters": [
            {
                "parameterName": "shortCode",
                "parameterValue": "ITEM SHORTCODE"
            }
        ]
    },
    "category": {
        "resolvingParameters": [
            {
                "parameterName": "shortCode",
                "parameterValue": "CATEGORY SHORTCODE"
            }
        ]
    },
    "shortDescription": "TEST",
    "seriousnessId": IMPACT ID,
    "priority": {
        "resolvingParameters": [
            {
                "parameterName": "shortCode",
                "parameterValue": "PRIORITY SHORTCODE"
            }
        ]
    },
    "assignedServDeptId": ASSIGNED SERVICE DEPARTMENT ID
}

Thank you Aaron

Hi Aaron, hopefully my last question.

To GET all details for a specific ticket, my URI is:

https://assyst.domain.com/assystREST/v2/events/12222222?fields=*

If I want to get User details using the User ID, the URI is:

https://assyst.domain.com/assystREST/v2/contactUsers/22222?fields=*

However, if initially I do not know the users ID, what should the URI be if I wanted to use an email address?

Also, what should the URI be if I wish to use the POST Method to create a new Request

Regards,
Amo Sohi

Hi, no problem at all. 

Feel free to private message me if you have any more questions.

To obtain a contact user via email address, you will need something like:

https://assyst.domain.com/assystREST/v2/contactUsers?emailAddress=aaron.sutliff@norfolk.gov.uk

To raise an incident / request you would use:

https://assyst.domain.com/assystREST/v2/events

Followed by the JSON provided above