Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Does anyone know why we can only sort lists by certain columns when clicking the column header?We would like the ability to sort the schedule board task list by city, but clicking the city column header doesn’t sort the list.  Clicking other columns on the same screen such as “Description” will sort the list.

Hi Experts, Is there a way to access the xpath values(XML inbound message xpath values) in Processes XML message tab? I have tried multiple scenarios by changing the execution points and changing the xpath definitions as below. <update_place>  <place>    <place_id>1233</place_id>    <user_def5>{xpath('name')}</user_def5>    <update />  </place></update_place> {xpath{‘//name’)}{xpath:name} As per my investigation, this customer requirement is not possible.Appreciate your input for this. Thanks,Hasara

Hi Experts, Is there a way to access the return values of the Processes in another process in integration?(As same as we use in the mapping tab? {functionname:return value}) Example Process 1 - function - creates a unique identifierProcess 2 - access the value return by the Process 1  I know that we can use some workaround by saving this value to another user def field and accessing it. But the customer wants to check whether there is a direct way to do it. This is not possible as per my understanding.Highly appreciate your feedback on this. Thanks,Hasara

Hi all, I am using IFS Release 6, Ver 18.I have a custom Lookup screen. I have added a user_def field as checkbox type in one of the listed columns.  My question is how do I save inputs to this checkbox field from the lookup screen? Inputs meaning, when I check the box.When I click save, I get “no changes to save” message. 

a health check has been performed on our environment. Some of results showed this recommendation: The XML_Message of one of the BRs is:<perform_batch><sequential_dependent><hierarchy_select result_name="select_result1">   <primary_table>contract</primary_table>  <attrs>    <attr>contract.*</attr>  </attrs>  <from>    <table>contract</table>  </from>  <where>    <data_constraint>      <constraint>        <left_operand>contract.place_id_bill_to</left_operand>        <operator>eq</operator>        <right_operand>@place_id_owned_by</right_operand>      </constraint>    </data_co

Hi Experts,There is a requirement from customer that they need to rollback the entire transaction if any issue occurs during the transaction. Example - Inbound integrationCreate task/place/requestIssue occurred during place creation. Roll back task, request also with the place entity rollback process They need to rollback whole parent/child creation/update if any issue is occurred during the inbound integration phase.Any idea about this? Thanks and regards,Hasara 

Hi Experts, There is a requirement to automate the process to upload the data from external DB(SAP) into IFS FSM DB. I know that we can use folder listener to achieve this requirement.Is there a better way to achieve this than folder listener option? Thanks,Hasara

Currently a notification message has been set-up to send a specific report that is triggered by a combination of Monitor Schedules and Business Rule. Is it possible to display the contents of the report in the e-mail body instead of only as an attachment. The request is to display contents of the report in the e-mail as well as to attach the report as a Excel file. The customer is using FSM 6 V 12.Constraints: The number of rows on the excel file generated as the report is not fixed Maximum rows on the excel file cannot be predictedThe report required to be displayed in the body of the message notifications.  

Hi Experts,I am trying to use the INPUT TYPE = ‘Inbound XML’ for the inbound maps in xml map as shown below.It seems INPUT TYPE = ‘Inbound XML’ is not working but the INPUT TYPE = ‘Response XML’ is working as expected. Why inbound xml type is not working here? Are there any additional configurations that I need to do? Thanks,Hasara

Frequently getting Business Rule watch log notification in smart client even after removing all the Watch Log in the Business Rule.?Appreciate your support …..  

Hello, we implemented OAUTH2 integration to support API exchange of Customer ERP (Microsoft BC) with FSM. Customer want us to manage Client Credential as Grant Type and avoid the refresh token step (within the postman it launch the pop-up for authentication). Any recommendation on how to fulfill this? Or what can we propose to Customer to avoid the pop-up step or automating it?Please note thay are using Service Bus to orchestrate API calls.Thanks 

 Hi using the documentation guides to make pso https we are getting the following error when initializing dataset through FSM. “Could not establish trust relationship for the SSL/TLS secure channel with authority 'xxx.xxxx.xxxx:8744” PSO workbench works with https but the gateway not as it seems.

Hi Team,is there any way to generate inbound interface json/xsd definition for inbound interfaces using xml map to share it to external system.  perform inbound is generic one , it is not related xml map which we built for specific fields related to tables/hierarchy   

I am setting up PSO 6.9.0.16 on a brand new on prem VMs and i am getting the following error on SIM: Unable to connect to SIM - no remoting string found.Interesting enough is that on the server the IFS Schedule Input Manager Event log is clean  Connection string used : data source=SD01IFS-20021;initial catalog=360 HTM;user id=360HTM;password=pass1234;packet size=4096;Command Timeout=300;Connect Timeout=300; data source=SD01IFS-20021;initial catalog=360 System Database DEV;user id=360DEV;password=pass1234;packet size=4096;Command Timeout=300;Connect Timeout=300; Both connection strings passed the Wizzard’s validation and allowed the installer to update the dat

I would like to change FSM mobile logo 208 

Partner tried to PUSH data into FSM using perform_inbound_integration to integrate large amount of data into IFS FSM. The data is being pushed in batches. Each batch size is 100. It was noticed that It's successfully integrates up to 15 cycles but after that it throws a “500 Internal Server Error” error.Thus, we would like to understand how much load IFS FSM can handle?We tried with different batch sizes and it was noticed that when the batch size increases the cycles number is reduced.Is there a specific solution to handle this process of loading data in batches?

Hi,is it possible to link the opportunity from the request or task it has been raised from i’ve tried on studio but not had any luck  

We recently updated from FSM 6u6 to 6u15, and have run into an issue with the mobile app where new messages are not populating to the mm_message_out table to be sent to mobileNo sync rules have changed, scheduled process for perform_mobile_replication is running, and audits have not changed.Using the Sync Rule Analyzer shows the expected number of rows returned, but those rows never make it to the mm_message_out table to be processed to mobileIs there anywhere else I should be looking to solve this?

While a user creates a request manually or automatically via interface, the currency field in web client shows a currency symbol before the currency value (e.g. $). The currency symbol in the currency value field is not needed, as the currency code itself is available / mapped to a specific field anyway. AnalysisThe custom metadata mask type for this field is defined as Currency   Code table 'Currency' is filled with curencysymbol=$ 

In iOS, we want to hide Complete from the summary page unless there is a product attached to the request - as a final check that everything is in place before billing is triggered. how can I add a validation to disable Complete if the field is blank? we’re trying to do a client script to hide it but are not having success identifying the name of that Complete button/hyperlink/thing 

A User accidently cancelled a Work Order generated from the PM Action Maintenance Plan. This work order should not have been cancelled and the Maintenance is required to be completed / recorded. How can I cancel the cancellation? It will not let me regenerate a WO for the Cancelled Line and I do not want to Generate Next Years Line to record it.Thanks, 

Hi,Is it possible that when a Purchase Order, connected to a Work Order is receipted that ALL receipted parts get issued automatically to the Job to prevent the User having to receipt and issue? Thanks, 

Hi all, We are trying to set a regular expression value on a field on FSM Mobile Application, but there is no dedicated tab to do so.Is there a way to put a regular expression to a field in Mobile? *Kindly find attached screenshots of the Field Properties screen from FSM Mobile. Thank you in advance,Dimitri   

Hi Team ,  Can Anyone Suggest How to add Filter in Search Screen for Comparing two dates . Requirement: Need to Display all the request where created dttm is between From date and to Date in Request Search Screen in Web Client  .I have added the Request User_def_dttm to capture the From date and To Date in search Screen  and added the Condition in UI for Search ,But its not working as expected .Is there any Other Way to Configure This in FSM.ThanksMuthujayashree R  

Hi All, We have the exactly same requirement as the earlier comment in different threadCompleted Task in Schedule Board | IFS CommunityCan we enable this functionality (somehow) to show Completed Tasks for atleast this week.