Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi all, This is regarding a case that I have been investigating. Customer’s requirement is to add an image file of a signature which is generated from the FSM Mobile through a task to a custom report which the RDLC file is imported to the FSM Client.  Kindly let me know the steps to follow for this configuration.Thank you. Best Regards,Geeth

                                         Complex Element Type in Custom MPM CASE HISTORY: Use of User defined Datatype in Custom MPM Using COMPLEX Element Type. Need to use user defined Datatype (as parameter datatype or return type) in Custom MPM using Complex Element Type, so as to represent similar set of data or list of data as response. We created a user defined Model Object to include objects of user-defined datatype. We defined the same in perform definition using Element Type as Complex. When we are calling the MPM from XML Poster, we are getting the response as “Unsupported Datatype”.  Please find below screen shot of a demo project with same scenario.User defined Model Object:     Passing the user defined Model object as parameter to a method and returning the same:    Response from the XML Poster:  Unsupported Data Type.   

Hi Team, We are trying to call through below XML the out-bound call but it is not working as expected. Instead of using the REST API for message_name C_UPDATE_STATUS, it is using randomly some other message REST API. Can you please help on how this can be handled.<perform_outbound_integration>  <parameters>    <dataconnector>Metrix.Integration.JSONOutboundConnector</dataconnector>    <extract_entity>C_UPDATE_EQUIPMENT_MODEM</extract_entity>    <message_name>C_UPDATE_STATUS</message_name>    <enable_time_constrain>N</enable_time_constrain>    <input>      <primary_table_constraints>        <id>@id</id>      </primary_table_constraints>    </input>  </parameters></perform_outbound_integration>  Regards,AJAY

Hi,  A customer is having an issue where when using the BING maps service for FSM, a postcode is being entered which is correct but BING is providing an incorrect Lat/Long. When you do not post a postcode but just the number and street name, the BING service comes back with the correst postcode (same as manually entered) and the correct Lat/long position.  Is this something which has been experienced before and would this have to be cleared with Microsoft or can we change a setting in FSM to help with this? The customer brings in the postcodes from an external source so it will be hard to remove the postcodes. Customer is also on FSM6 UPD9. Thank you

We are unable to run reconfiguration for Mobility getting invalid username or password error.The same credentials are working fine in smart client.

Hi Experts,I have setup a new PSO application, but the gateway authentication is not working. Even if I provide gateway authentication url, it is taking me to Azure SSO Page. Can you guys please suggest a solution to not allow Azure authentication when gateway url is used? (/IFSPSOWorkbench/Default/login?authGateway=true)

On smart-client the Confirm dialogue-box default the ‘Enter’ key-press to the “Ok”, as opposed to the web-client, which defaults the ‘Enter’ key-press to the “Cancel”.Is there any way to fix this discrepancy either in the script or a configurable item?vs. 

I have a survey that is used as a Dynamic Risk Assessment when the Tech arrives on site. The DRA is completed upon arrival and saved. The tech will carry out the work and capture their notes etc. on the tablet.  Our problem is that they may then need to another part of the building to work. Although there were no issues recorded on arrival, something may be identified when moving on to the new location.  We don’t seem to be able to go back and edit the DRA Survey as it was saved. Is this because the last set of questions in the Survey was marked as End of Survey? How can we allow the tech to amend a Survey in such a situation?This is on Android FSM6u16 Mobile.Thank you..Angelo

Hi All, I’m struggeling to create a list via a Mobile Client Script.I succesfully recieve a Object with data via getDBValues, but I only need one item from that object. So I created a for loop, to go trough the object and store the value in a String, Array or Object (doesn’t matter). Creating a new Array or a Object seems not to work for mobile Als simply extending a var via the += method also not working.Example:var data = getDBValues(stringFormat("SELECT id FROM database_table WHERE type = 'placeholder'"));var arr = new Array();var list = ‘’;for(var i=0; i < data.length; i++) {       arr.push(data[i]['ID']);   list+= data[i]['ID'];} 

Hi All This is regarding a case Here customer has reported that Ignore skills functionality on the assign lookup not working as expected When I doing the investigations I noticed there is no connection between skills mentioned in task and assign button lookup SoAre there any connection /relation between skills in task screen and assign button look up shown below ?what is the purpose of Skills in task screen ?  What is purpose of ignore skills checkbox in assign button lookup because I see no difference by tick and untick that ?Thanks and Regards Shobana 

Could yo please share the steps to be able to get the certification of IF FSM Consultant and developer

Hello,the release of PSO 6.10 is announced by IFS September 2022.Does anyone have the release note available? ThanksMArkus  

Hi,I have a JSON Connection which is 99% there.The extract column ‘channels’ needs to be passed as an array, extract from the API Guide.What do I need to set and where on the XML Mapping so the ‘channels’ extract column is passed as [“SMS”]. Currently it missing the square brackets outside the quotation marks. I cannot add the square brackets to the value as it passes them inside the brackets when triggered. Any suggestions? Regards Ady

Hi, Is there any option available in Task screen or Work order screen to delete the existing filters which is created. Regards,Shiyaz 

Hi All,  Struggeling with the following. I have a custom view and created sync rules. It all works fine, until the sync rule can't find a record in the database. The issue is here that when no record is found in the database, the sync rule won't create a record in the mm_message_out table, which says "this table is empty”. The result is that old data isn't removed in mobile, because no "delete” or "null” message is send. Is there a way to 'clean up’ the mobile database somehow?

Our Android devices sync fine you go to the sync screen and the device syncs it clears the headers but our windows app seems to have to be forced constantly, closed down paused sync  to try and sync the items waiting or ready - Would there be a reason why for this  

Hi All, I would like to push data from a custom table to the mobile. I created a sync rule with a extract rule.Set a Frequency on the sync rule, but nothing is getting pushed and the app isn’t updated.I have to push the sync now button, in order the push the data. Is there a way to send the data to mobile on a frequent base, without a update trigger? 

Hello everyone! Me and my team are trying to create an FSM developer environment. Firstly I initiate the Oracle database installation process through the setup.exe file provided by IFS and the GUI is running normally at first. When asked, after some steps, to enter the credentials provided to us to create the DB, ba powershell windows appears beginning the installation. After some run time, I get the ORA-06550 error. I have attached a log file with this post, as taken from windows powershell, any help would be greatly, greatly appreciated! Thank you!Dimitris

Hi All, does the products support ALWAYS ENCRYPTED mechanisms and is there any documentation how to configure? Thank you,Charalampos

Hi,To restrict the view of tasks and person in FSM we are using Access Groups. If a user has Access Group "X", they can only see the tasks and person with that access group. If a user doesn't have any Access Group they can see all tasks and person.In PSO, we use Object Groups to achieve the same behavior. We expected that a user who has no object group defined should be able to see all tasks and persons. However, this is not the behavior that is happening in the PSO.Can someone clarify the behavior of object groups please?

Is it possible to increase the resources row height on the Resources Workbench? In order to view multiple days work, we lose sight of key information on the Activity icons on the workbench. If the row was higher, we could increase the icon size, and therefore display more info.

Dear All, I need to populate some specific selected global code values in a drop down fields in web client.  Lets say in Global code I have code values likeCode_Value1,Code_Value2,Code_Value3,Code_Value4 Some time I need to display  Code_Value1, Code_Value2  and some time Code_Value2, Code_Value3,Code_Value4.  Can anybody help me on this to achieve the same. In Mobile there is a populatelistQuery  function . Same Functionality we need to achieve in Web client.  Thanks & RegardsRajat

~~~Edit (wrong FSM Version 5.7 Update 6) ~~~   Hi I was wondering if anyone could help me. I have ran out if UDF fields on the place table and i beleive that i want to create a Extension table to make more fields available. but i cant find any details on the process to do this. does anyone have the steps on how to setup an extension table that they could share them with me?   Thanks,   Graeme

Hi All,We have created an extension table for PART_NEED table as PART_NEED_EXT, for just populating the existing data from Part_Need table we created an alias table for the same, but we need to define a child relation in UI Designer with the Part_Need alias using a field of PART_NEED_EXT table.Our major challenge is to bring the columns of PART_NEED_EXT table to the alias table to define a child relation.Please suggest any solution for the same. Thanks in Advance!  

There is a requirement where I need to send below formatted message from FSM to external system.Mail Bodyin above some information are directly available in FSM database. some text and information are fabricated with Database values to look like paragraphs (Email Body).How can i send this information in Outbound Integration on XML maps? is it possible to send the Fabricated Mail body in XML maps?