Hi community,
Activities are planned within sla lunch in stead of sla appointement?
What’s the meaning of sla’s lunch?
I’ve never need to planned an activity with a lunch sla, so why this information appears in this tab?
Userlevel 7
+23
Hi Kamel,
Which system is sending the data to PSO ?
It looks to me like the SLA for a BREAK class of activity is being included with the SLA for the actual job (activity of class CALL).
Perhaps there has been a misconfiguration in the external application providing the input to PSO ?
Thanks,
Tom
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