Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Does anyone have any experience with printing from FSM Mobile? A customer has a requirement to print from their Android device to a mobile printer located in their truck. From within the FSM mobile app, we need to pull the appropriate data from the mobile database and send it to another Android app that is outside of FSM. This must take place on a mobile device so that it works without cell connection.

In our business model service engineers can pick billable parts from warehouses managed by FSM and give it to the customer in service location.The part needs is managed in FSM with task templates.What we expect is:Before assigning an activity PSO must check the part needs in the activity, check the availability in a warehouse where service engineer can pick part from, and finally assign the activity to the correct service engineer. is that possibile ? How we have to configure person and places in FSM and what in PSO ?In case in which we have to configure the van stock of service engineer equals to the warehouse (in order to let pso to check availability) is possible to configure FSM Mobile App to not show the stock of the entire warehouse but only the real van stock of service engineer ? thanks and regardslf 

Hi all,Currently, in FSM Mobile Application. We have the “Team Tasks” and “All” job list filter. When a task is assigned to an engineer, the task moves from “Team Tasks” to “All” for that engineer. When the engineer rejects the task, the status changes to “Rejected” and ‘Person ID’ is removed from the Task (Baseline behaviour, using ‘Scheduled Resource’)  After awhile, this same task will reappear under “All” job list filter with the status as “Assigned” even though the Task Status in FSM is “Open”. Any idea why this is happening?

A customer wants to audit function for all key columns in all tables, which they believe will cause performance issues. From the help screen under Audit/Extract in the smart client, it states;"The audit process records information you specify and stores it in a table named metrix_audit that you can access with any program that can access your database. This information is transactional in nature; it includes the person who made the change, the time and date of the change, the type of change, the table and field changed, and so forth.You can create as many audit sets as you need. You must create a set for each FSM table you want to audit.”Even though it says that you can create as many audit sets as you need, can we assure the customer that they will not have performance issues?   

Hi all, In the FSM Client Scripts. The baseline coding logic includes the use of {0} and {1}. May I understand what they mean and how they are to be used?Eg. the code below:var fullFilter = stringFormat("task.task_status in (select task_status from task_status where status = 'OP',' and task_status <> '{0}') and task.team_id in (select team_id from team_member where person_id = '{1}') and task.person_id is null", getAppParam("REJECTED_TASK_STATUS"), getUserInfo("PersonID"));return fullFilter; {0} and {1} are also used in many other context, like in XML Business Rules. Just want to understand how to use these 2 values. 

In Web client if new attachment needs to be added to task or request a pop up appear for browsing and selecting the attachments from the local machine.Is this pop up being hard coded or its's triggered via script? Business rules are working differently for web client and smart client because of this pop up.   

 Did the IFS mobile app work on HarmonyOS?

Hi Team, In Service Management screen we create request and task as per customer complain and users can see all the task created by us can we do a customization which will restrict the user to see only assigned task to them. They can not see the others task which was not assigned to them.I need to Implement the same functionality(search criteria) in mobile under Transferred Tasks/Work Assignments module. Let me know in case you need any clarification. ThanksHimanshu

hiIs there any solution to this? This work task is not open anywhere, still showing this, any way to unlock it? 

Hi All,I have a requirement to display a custom table field in mobile stock tab detail screen in which the there is a relation between the custom table and stock_bin table via place_id field (which is the primary table of the screen).Please help me with the further steps to do and in Stock_bin sync rule I have added the join constraint with the custom table. Regards,Lavanya

Hi Experts, There is a situation where inbound messages are coming to FSM through FSM Connect. I would like to confirm whether is real time sync is possible via FSM connect and if so, what would be the time gap is it 1s or 2s?  Thanks,Heshala.

Hi Experts,There is a sceanario for a customer as following.When a specific part is requested by technician through FSM mobile, a part need is created and it will be issued to the mobile.When part need is issued normally stock amount is reduced from the location and added back to technician's location.Could you please advise me is there anyway that i can restrict the addition of stock quantity into technician's location.Thank you for your support.Regards,Heshala.

hican anyone share a quick document to add a custom attribute in an entity using these types. i want a field where I can use a SQL statement based on some filter/where clause.  

After installing FSM 6 Update 22,  we found that Integrations that create a new Request or update an old one stopped working.The Place-related integrations work fine.A feature of the problem is that the integration works without any changes.No transactions in the integration log.I did not receive any response to my question to the Customer Engagement Center.Please advice.

Hi,We have a request from Customer team to confirm if we can identify some mechanism of when the QR Scan Code was launched from FSM Mobile.

We want request ID as date and append with its request ID . 

Hello, We are implementing buckets in PSO. Can any body help me on below requirements:How to set zipcode/postalcode to restrict task to assign to bucket? How to assign first task of the request to bucket not the second task? How to set Preference of Normal technician over Bucket resource in PSO for scheduling? Thanks in advance!  

Our customer has PSO installed on its Azure subscription. On a daily basis we are getting multiple times and from multiple componend (IFSDSE, IFSABE,...) a failure to connect to the database.With the Rendered description stating: “The specified HTM matrix is not licensed. Using straight line travel. AppInstance: EUR Account: 10.0.0.4 Dataset: Default EPF”Does anyone have any experience with this error and to what could it be related?Thanks 

please let us know steps for creating report models and rdf using developer studioi need to create a new custom operational report

Hi All, On IOS there is a icon for the barcode scanning functionality. On Android you have to click and hold, but no icon. Is it possible to show/hide the barcode icon?  

Hi, Does the current API used in FSM for creating and updating entities (same API that we use on the XML Poster) , does it have an WSDL and also XML schema available, public or able to be extracted in some way?  The goal here is to be able to provide to an external system that is comunicating with FSM so they can import the WSDL/XML schemas from FSM to their system (in this case I am comunicating with SAP and they asked if such was possible to be extracted). Best regards,Joao Martins

hi,Is there a way to create new entity? I duplicated the timesheet here into the checklist, so the entity is also copiedEntity that Checklist is using isThis is the same entity copied from Timesheet tab. Now, when I am configuring some fields in this, it is getting configured in Timesheet tab too which I don’t want. Ex. I am making hrs as non mandatory in checklist but don’t want that change in Timesheetso Do I need to create another entity & how?

Hi All,We have exported the configuration using configuration Extractor so in the zip folder we have received both xml and sql files but when we are trying to import the same package its giving me the error as attached. We have tried to export the files but how can we Import the sql files as system is allowing only xml files to import. 

Hello, I need guidance regarding, I need my Work Task to change its status to “Work Start” only when these questionnaires are filled. Is there any possibility to perform this action? Thanks in advance 

If a work order is prepared and on the Active list and someone goes in and right click deletes it.Where does it go?Can it be tracked anyway by the assigned number?