Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

We want request ID as date and append with its request ID . 

Hello, We are implementing buckets in PSO. Can any body help me on below requirements:How to set zipcode/postalcode to restrict task to assign to bucket? How to assign first task of the request to bucket not the second task? How to set Preference of Normal technician over Bucket resource in PSO for scheduling? Thanks in advance!  

Our customer has PSO installed on its Azure subscription. On a daily basis we are getting multiple times and from multiple componend (IFSDSE, IFSABE,...) a failure to connect to the database.With the Rendered description stating: “The specified HTM matrix is not licensed. Using straight line travel. AppInstance: EUR Account: 10.0.0.4 Dataset: Default EPF”Does anyone have any experience with this error and to what could it be related?Thanks 

please let us know steps for creating report models and rdf using developer studioi need to create a new custom operational report

Hi All, On IOS there is a icon for the barcode scanning functionality. On Android you have to click and hold, but no icon. Is it possible to show/hide the barcode icon?  

Hi, Does the current API used in FSM for creating and updating entities (same API that we use on the XML Poster) , does it have an WSDL and also XML schema available, public or able to be extracted in some way?  The goal here is to be able to provide to an external system that is comunicating with FSM so they can import the WSDL/XML schemas from FSM to their system (in this case I am comunicating with SAP and they asked if such was possible to be extracted). Best regards,Joao Martins

hi,Is there a way to create new entity? I duplicated the timesheet here into the checklist, so the entity is also copiedEntity that Checklist is using isThis is the same entity copied from Timesheet tab. Now, when I am configuring some fields in this, it is getting configured in Timesheet tab too which I don’t want. Ex. I am making hrs as non mandatory in checklist but don’t want that change in Timesheetso Do I need to create another entity & how?

Hi All,We have exported the configuration using configuration Extractor so in the zip folder we have received both xml and sql files but when we are trying to import the same package its giving me the error as attached. We have tried to export the files but how can we Import the sql files as system is allowing only xml files to import. 

Hello, I need guidance regarding, I need my Work Task to change its status to “Work Start” only when these questionnaires are filled. Is there any possibility to perform this action? Thanks in advance 

If a work order is prepared and on the Active list and someone goes in and right click deletes it.Where does it go?Can it be tracked anyway by the assigned number?

In IFS apps 10 Aurena there are different ways to create a Fault report and the result is also different:Creating from Technician portal: A work task is automatically connected to the work order Creating from Maintenance / Work Management / Initiation: No work task is connected to the work order.Is there any way to prevent the creation of work task when Fault report is initiated from Technician portal? The reason for this is that I instead want the work task to be created by adding a sufficient work task template to the work order.

Hi Experts,Is it possible to set a null value with an xml update?ex: update task set person_id=null where task_id=123how to do this with an xml?I tried the following but didn’t work<update_task>  <task>    <task_id>123</task_id>    <person_id></person_id>    <update />  </task></update_task>

HiI applied few absence requests , which I confirmed & approved but while authorizing it, it shows me below, please guide on thisAlso, these absence requests are not visible in dispatch console though it seems it is integrated in dispatch console 

HiI created a team and associated a resource group with that. I am using that team as filter on work task screen expecting that it will filter the tasks which are assigned to this team (resource group 25) but it does not show anything. I have some tasks assigned to this group though.  

A user gets randomly this message: Error: Http failure response for api/fsm/hierarchySelect:0 Unknown Error.The message can appears when changing task status (to “Reviewed”),  click hyperlink from Task result list to go a task, adding a note on a task, etc. Do you know what cause the issue?

hiIs there a way to give access to a page to a user/role with some fields restricted? Ex.If i need to disable the assign work button for some roles, is it possible? I know that this page can be made visible/not, can be made read only/update but at field level on a page, can we restrict for some roles?  

hiIn FSM in IFS, In technician portal, I can see only standard service tasks not all. Also, I saw an unassigned task in technician portal but when I assigned that task to resource 406404, it is not showing up in technician portal under Assigned.  

Hi,I am trying to get receiving ids that have inventory_adjusted set to Y (receiving items that are Posted - Full) to sync to mobile for a mobile customization that I am working on in FSM 6.I have removed some extract restrictions I had previously for the Extract for the RECEIVING table and am getting all the columns for Receiving.I have attached screenshots of the extract and sync rule for receiving.Please see the ownership, initial, and related queries for Receiving below: Ownership Query:<hierarchy_select><primary_table>receiving_ownership_view</primary_table><from><table>receiving_ownership_view</table></from><attrs><attr>receiving_ownership_view.person_id</attr></attrs><where><data_constraint><constraint><left_operand>receiving_ownership_view.receiving_id</left_operand><operator>eq</operator><right_operand>{RECEIVING_ID}</right_operand></constraint></dat

We are trying to use the pick list functionality to pick multiple MMRLs for multiple WOs. In MMRLs you can only pick 1 item at a time, in WOs, you should be able to pick for multiple WOs, but there is a bug. Does anyone have a workaround to pick in bulk, which will be much more efficient that 1 WO at a time, thanks

What is the difference between work order tasks & service request tasks in terms of functionality? I know in service request, a task can be created, assigned, effort & cost can be reported. Is everything possible in work order management too? I want to use technician portal which is only compatible with work order tasks, so need to clarify. I will need funtionality to see the resource calendar/availability/eligibility too that is there in dispatch console.

I want to add a questionairre for the Field Service Engineers which should be appearing in the Work Task screen before the "Work Start" status. This questionnaire,after filled by the Field Service Engineer should be authorized by any Authority before the status of the task changes to "Work Start" else without authorizationthe status cannot progress. We tried this with "Maintenance Survey" and linking it with "Workflow Configuration" but it didn'tworked as it this works only in mWO and Tech portals. 1. The questionnaire should be auto-populated in work task screen where technician will answer in yes/no format or checkboxes.Any suggestions on how to implement this is appreciated. Thanks in advance. 

I want to ask about the ifs 6.18.1 sync process. midnight to 12.00 noon, the synchronization process runs normally and smoothly with fast mode synchronization enabled, then around 14.00 to 24.00 the synchronization process runs slowly. can anybody tell me why ? and why does the sync process only run in the foreground when the mobile application is opened?

Hi All, I want to get the mobile payload. Could anyone guide me with the steps to get the payload. Thanks in advance

hiIn request management in IFS, in timesheet tab, after a timereport is authorized, then only the status of work task can be changed to Finished. How this thing works? I want the similar kind of thing--when the manager authorizes the comments, say then only the task status can be changed to Started. 

Is there a way to schedule virtual service jobs (phone call)?  i.e. How can we schedule jobs through the Appointment Booking screen in FSM, where the job has a duration (ex. 30 minute job duration), but don’t need to calculate or include travel time, such that the jobs are scheduled back to back?