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Hi All,

 

We are facing an issue with time zone display in mobile task event.

The below image was taken on 16th of Jan 2023 at 11:12 AM KSA.

The onsite event originally occurred at 8:59 AM KSA. It’s supposed to display 8.59 AM KSA as time for onsite event. But displaying 11:59 AM which is +3hrs from the original event time.  We have checked the mobile time zone of user its set to KSA time zone and the fsm db is also in KSA time zone. Any ideas on this why the time is not shown as per user mobile time zone.

 

Note: FSM DB is showing the correct time 8:59 AM KSA

 

 

 

Hey @ProManSan 

The time shown is GMT while KSA is GMT+3.

My thoughts is that the mobile client is showing the DB value rather than the client’s one.

Hence, I believe this is a product bug and would recommend contacting IFS support.

Cheers!

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