Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi everybody, I had issues with the timeline and deleted the shifts. After that all my resources went missing and now i am not able to restore it. I also needed to add in the Resource Type Person-Default again. It was deleted too.Can someone help me? Best regards, Malte 

PSO what is used for compare and Schedule assistance any one explain 

HI allI am trying to add new columns to a list for data management locations, but when I click add, I no longer get fields in which to add a label or value, just a column number:Is this by design, or should I be able to add into these ? Thanks Keith

Hi all, My question is regarding package deployment and reversion. Once a package is deployed, how do we revert to the previous version? Understand we can just re apply the older package, but this is not a reversion correct? 

Hi all, I was wondering if it’s possible to empty the value in the ‘Search’ when clicking on a lookup field in mobile. When a lookup field is populated, and you click again on the field to change the value, by default the selected value is used as filter, so you first have to remove that value first to see the other selections.  

Receiving array tasks from external system . if any exception in one of the task while creating , all tasks should rollback . Expectation either create “ALL” or “NONE”  .XML Map is rollback particular task and not all Ex: IFS receiving two tasks, skills ,address and etc. Second tasks if any skill don’t match with in IFS. Only second transaction roll back and first task still exist in IFS   Is there any way to achieve this

Hi Team,We are having a scenario where a Single Voucher (with Multiple Requests) is creating multiple invoices. Whereas the expectation was that it would create only 1 Invoice.“Post to Invoice” button or Billing Generation using Voucher Run ID. While checking the Run Log, we found that the processing is stuck. Can anyone please provide any pointers.  

Hello, Where could I find Release Notes for PSO 6.10.0.10 version?Does anyone have this note available? Thank You!Anchal Gupta

Can anyone give me a guide to use the FSM analyze usage tool? What is the purpose of this tool?Path:-FSM smartclient->Studio->Tools>Analyze Usage  

Hi team,  I’m looking for answer for the below question.I’m working on IFS Cloud 22.1.2 for FSM and trying to genearted PM WO from PM actions which include machine serial and customer data. The generated WO does not have custoemr ID on its header infromation. Thus, it is very difficult to identify WO based on customer ID and name on WO list. Is this standard system behavior or bug? Work taks under the PM WO has customer ID.

Hello, I am looking to harness the ECO module to help organize our Engineering Change Orders.  We need to pass 3 additional fields when generating the Requests.  What process drives the Engineering change module?  data to pass would go into (request.payment_id + request.group + request.cust_prob_descr) Thank you!Dan

While upgrading the FSM from http to https using installer, getting error “Port number does not Match with configured Site binging, Please specify a valid port number” Current setup :FSM Smartclient and web client are working in Port 80 [ http].IFSMobileService is working in 443 port with https How to upgrade the FSM SmatClient and webClient to work in only https with 443. Though FSM webclient and smart client are opening in https externally, internally in config everywhere its 80.  Thanks in advance.  

Hi there are there any known issues with regards to MS Server updates impacting the Reporting function of FSM6u16? In our Dev environment running Reports and using the Print button worked fine Our servers were patched over the weekend and on Monday running a report or click the Print button returns an error implying that the Reports Path is incorrect.. As I said it was working one day and not the next with the only obvious change being that the server received some updates over the weekend.System.IO.FileNotFoundException: Report file FMS_GTS_0001_Requests_v1_3.rdlc not found.  Check CLIENT_REPORTS_PATH setting.   at Metrix.UI.ClientReport.RdlcReportHelper.OpenReportFile(String reportName)   at Metrix.UI.ClientReport.RdlcReportHelper..ctor(String reportName, String reportRefName, Boolean isSubReport, Dictionary`2 reportQueries)   at Metrix.UI.Util.RunReportingService(String reportNameWithParameters, String outputFileType)

I need the list of parameters to be checked  for the performance issue in the FSM Application. 

Hello, I am currently working to setup PSO and I have some issues:  If I try to manual fix a tast to a ressource or a time it is just going back after a specific time  My tasks are only on the status allocated and wont change to the status committed even when I set up rules to be committed as global rules  The tasks will be planned from the end of day to the beginning of the day, but I need the engine to plan it from the morning and not the afternoon For number 1/3:   For number 2:  Thanks for your help! Best regards,Malte  

I have 2 work orders in IFS 10 that are generating time entry errors. I have found that neither one of them have customer order lines connected on the customer orders. I may be wrong but could that be the source of my problem? I’m new to the Work Order module so trying my best to learn as much as I can.  Thanks in advance for anyone who is able to give any advice or insight at all! 

Hi Team,Am getting the below exception in the server  log but the data is getting inserted for the sequence xxx_sequence column in the custom table.Data for XXX_sequence is invalid. The expected data is of type System.Int32 with None mask?Appreciate your supportRegards,Murali

We have a requirement to use third party java library (  pre-bundled drop script -UMD/ESM compatible build ) on the web client page/pages.How do we use this third party library include and use on FSM Webclient page/pages)Appreciate your valuable inputs 

Hi Team, We would like to set Time Horizon to 10 days as the customer requirement is to have immediate dispatch. Would like to understand the time horizon value limit and does it impact performance if set for long time. Regards,Jithesh

Hello Experts, A question raised by a customer whose newly developing FSM Android Customization, regarding the Google Maps API key.Customer is asking whether which of the Google Map object will be used within FSM Android. And will there be any additional charges with respective to the traffic apart from the Billing Account requirement.Mobile Native Dynamic Maps (I would assume Native maps are used within FSM, but want to confirm) Dynamic Maps Dynamic Street View Ref: https://developers.google.com/maps/documentation/android-sdk/usage-and-billing

Hi everyone, I have an issue with RMA. When I create an RMA, in the request_line, there are 2 fields receive to place and ship from place. I am aware that Business Rule 20 will help me populate these fields. If I try to use a place id for these fields, I will get an error when creating the receipt or shipment. The error is mainly “ ’Location to’ column in Receiving/shipment detail table requires a value.”For example, if  use the default MX REPAIR, I do not get this error.What setup do I need to do to properly set up a place for these 2 fields? So that I will not get these errors when creating a receipt / shipment?  

Hi Team, please let me know if ESRI is supported in FSM or not? RegardsAbhishek Tiwary

Hi experts,One of our customers is in the process of setting up push messaging for FSM. According to the  documentation an azure notification hub needs to be created for this.  The customer would like to know the pricing tier to choose for this. Would the free pricing tier suffice? Is there are a recommendation for this?

I found this discussion regarding how to view signatures on a work order. I do not see the Work Tasks tab in IFS 9. Is there another place where the signature from the mobile work order app can be seen on the work order in IFS?   

Hi, Is it possible to add the customer/technician signature boxes in a new/custom screen at the mobile app?These boxes appear both for DebriefCustomerSignature and DebriefSignature, but I don’t know how to add them on another screen. Thank you,João Oliveira