Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

hi, is it possible to create reports that contain gantt chart in IFS. Ex. 

Good Day, Iam created a business rule to send notification however i want to make a change on the “Notification Message” From address i want to refer to a specific column which has email address . The column indicates the EMAIL ADDRESS of the person created a request . So the FROM address changes and refers to person created the RID. Is there anyway i can do that?Regards,Raj.

Hi Team, Can I remove values from Legend in Schedule Board. In a requirement I would like to remove below statuses with Resource. I am on IFS 6 U23.  Also need to hide Is available Checkbox in person calendar exception popup screen. As far as I know this can be handled from PERSONCALEXCEPTADD screen on UI but for me this screen is coming up as   Any help is much appreciated. RegardsAbhishek

Hi Community.  On the request contract in created an invoice plan to invoice every day and I check the box “allow batch invoicing”. I created a contract line, linked to this invoice plan, with a sales parts. My goal is then to have a batch that create my invoice every time my invoice period is completed.  In service management, it is possible to use “invoicing of service contract”. So I complete all the information, with the right ID contract, and press finish. My database process is working well but on my request contract my invoice is not created. For information, I am working on IFS 22R2 SU9. Is there any possibility to create a batch to invoice on request contract ? Is this “invoicing of service contract” working as designed ? Is this functionnality will be available in future release.  Thanks for help ! 

Good Morning - How do I grant a user permission to raise Work Order within another sub-company within IFS? Thank you  

We found documentation on how to make custom Gantt charts but its know where written that where we need to write and compile those and where to upload ?  

Hi Team, We have a requirement to hide/disable Delete button for a particular Role in PSO. Is it possible to do this? Please advise. Regards,AJAY 

Hi IFS TeamMobile attachments showing cross mark icon for .msg files(Outlook email). I checked the ATTACHMENTS_BLACKLIST param as well where .msg is not included Attach the outlook email file in webclient(OnDemand checked or unchecked doesnot matter) Wait for the sync to mobile and go to Attachments screen For any On Demand .msg file the download option is displayed. But on clicking that the attchment download goes on forever. Not downloading anything nor the window is closing which shows downloading attachment For OnDemand unchecked .msg file, the Attachment screenshowing cross mark inside a hectagon On clicking that icon mobile opens the bigger cross mark icon and nothing happens. Other files like .jpeg, png etc are are getting downloaded successfullyThis looks like a product issue in FSM UPD 21?Is there any restriction at server level (configurations) causing this issue?

We want to make a mix of list view and charts , how  can this be achieved using chart view in IFS {as seen in image } . We didn’t found any module for this to configure !  

Hi,We currently are experiencing some issues with the MWO App. Firstly, when issuing material on the app, the Issue All Reserved does not seem to be working. To get around this we have to use the Scan and Issue feature. This brings up a list of all parts, even those not related to the project. parts can be issued this way but obviously this is not ideal. Secondly, no work shows up on the Work Completed tile (main dashboard) when we do complete a job.  Any ideas on either of these issue? Many thanks

hi, what kind of gantt charts are available in IFS like dispatch console, resource monitoring chart. My requirement if for FSM module-Field service engineers are dispatched to work on the tasks. So I need to see where an individual resource is working, for the whole year, who is working at a particular location etc. See below Is there a way we can build in IFS itself ?

Please suggest how to disable button of Division Tab in Resources. I did the below change still it doesn’t reflect : 

Hi, We are not able to delete the cancelled assignment, we only want to keep the active or say the completed assignment only.  Prepare work order → Work task

when we are trying to see previous calendar months in dispatch console , only forward date are showing not the past dates so we cannot see past allocations in dispatch console . Like in picture only dates after may 1 is visible not before that . 

Hi , If user forgets its password than there is no button for reset password . Is there any setting for that ? 

I can see some bugs in resource monitoring gantt. I cant see below tasks (from work assignment screen) in res monitoring gantt chart and for task 95, the date is incorrectno task 88no task 7Any idea if I am seeing something wrong?

Hi all,How can I hide the avatar on the Notes pages (DebriefTaskTextList)?  

Hi there,  We are using FSM6u16 and the Service Desk reports that incorrect spelllings are no longer underlined in red. I have checked the screen designs and the description and Notes fields are ticked for spell checking, yet nothing is underlined.  Why is that? I have checked App Params and SPELL_CHECK_TEXT is set to Y.

I am trying to find documentation about scheduling app params (not app params but scheduling app params), specifically about service_hours_response_type.I don’t see it in the standard FSM documentation that’s on the system. Where can I find documentation on that?

Is Oracle CLIENT 19 compatible with FSM 6u19 or any other version?FSM version: 6u19Oracle DB version: Oracle 19We tried performing the exercise by installing oracle client 19c, the installation was successful (connection test was successful), however while opening the smart client it showed us “Database not connected” After uninstalling the client and FSM, we reinstalled Oracle 12c client and FSM, it worked fine.Has anyone else worked on oracle 19c client working with FSM?

When using multiple Servers in a farm, how would we know which server would process the schedule process? How does FSM make sure that no 2 servers are running these processes at the same time? 

Hi experts,I am currently facing an issue when trying to read a value in the client script.Please refer the below scenario.Go to ECO screen  Click on Select button This will popup product lookup as below.(using the client script attached to this select button). I was able to read the eco_id value inside this client script.  I have attached another client script for ‘SELECT ALL’ button inside the same lookup which will perform some additional functions there.  I am trying to access the eco_id value inside the client script which attached to this ‘Select All’ button. But I couldn’t find a way to get the eco_id information for this attached client script.In here, I can add the Eco_id as navigationItem.searchCriteria to read the eco_id value in the above client script. But then again, this Eco_ID value is also getting added to the search criteria in the lookup which is not the expected scenario.And also, there is no direct connection to the eco_id from this lookup as the values of this lo

Hi Experts,In the fsm webclient is it possible to have a tooltip displayed when hovering over a button?

Hi All.  I have a couple of questions regarding device locations in IFS Cloud. Question 1. How often does IFS cloud track the device? is it every-time it receives or sends a message? or is it a set time like every 3 minutes. If the latter can this be changed? Question 2. Can device tracking be turned of in IFS Cloud for certain devices? (i know i can disable location permissions on the phone but wondered if there was a setting in IFS cloud).  Thanks for all your help 

Hi Community ! How it is possible to swtich the invoicable state on the service request, for a sales line?When modifying this part, the field is not updatable as you can see on the screen. Thanks for your help, Regards,