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Question

Field values disappear upon save

  • Jul 18, 2023 9:41 AM UTC
  • 2 replies
  • 125 views

buddhima
Sidekick (Employee)
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Hi experts,

 

I am facing an issue where once an attachment is selected from the Request screen, the file path, name, description disappears after clicking the “Save” button. 

The values are passed to the DB as well.

 

This is what it should look like:

 

How can I fix this?

2 replies

Shneor Cheshin
Superhero (Employee)
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  • Superhero (Employee)
  • Jul 19, 2023 12:28 AM UTC

Hey @buddhima 

This is not a baseline behviour.

Check if there is a client script or business rule running after the save action.

Cheers!


SAMLK
Hero (Partner)
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  • Hero (Partner)
  • Jul 21, 2023 2:39 AM UTC

Hi @buddhima ,

This mainly happens when the corresponding metadata tables have invalid relationships on the custom metadata level and ui level. Do check for incorrect relationships and also make sure that there are no additional restraining constraints such as invalid scripts /br.