Hi community,
we have an issue which seems to be very hard to find (also for the support).
Under undefined circumstances, we get the same task_event and related to that the same task-status in FSM/Mobile.
For example, a mobile user changes the task status from enroute to arrived, some minutes later the task status switches back to enroute and the mobile user have to change the task status again.
This happens every day but not on every task. We (and the support) can’t find the cause of this issue.
Does anybody facing the same issue?
Thanks Benjamin