Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi,Is there any way possible in PSO to restrict the scheduling of a specific Activity_type and its corresponding Activity? Currently, we need to exclude a particular activity_type and its associated Activity from the LOAD file, but manually removing activity_type ,activity tags and their associated tags from LOAD file is proving to be quite challenging.

Hi,How can I introduce object_deletion from fsm to pso in integration?

 Hello,I am currently having an issue with defaulting the value in a lookup screen. I have attempted to enter the default value in the properties of the field, but it is not being displayed in the field. I have also tried using the Lookup Navigation of that field and entered the search criteria along with the value. However, the value is only displayed when I click the loope icon of that field on the Lookup , and the pop-up shows the default value that I have inputted in the Lookup Navigation. What users would like to see is the default value being displayed when they click A BUTTON , which triggers the lookup popup screen. The lookup popup should be populated, and the defaulted value should be displayed without the need to click the loope in the popup again to have their default value. Is there a way to manage this through configuration, without the need to create any custom script?I would greatly appreciate your help. Thank you in advance.Btw, FSM 6U23 is used for this scenario.

Hi, Seem to be having an issue with Business Rules not executing in the correct order.  I have two Custom Processes on the same table (TASK_TEXT) one updates a record using XML, the other sends out a notification based upon this update.  They both have the same execution point (Commit read or insert) and the execution sequence for the update is a lower number than the execution sequence for the notification, yet the notification goes out before the update.  Any ideas please? Thanks

Hi Team,Is there any possiblity to set 4 weeks visiblity for particular dataset.We are having more than 20+ Dataset, we want 4 weeks data to be visible only for 1 dataset.Regards,Shiyaz

Hi all,Sync messages are not being processed when the iOS FSM app has a sync error, when using a custom script with SaveChanges() or by using the saveDataTransaction function.Example,When using the FSM baseline design and adding a custom button on the task Overview page for setting the Task Status to Accepted, with one of the following scripts setControlValue("task", "task_status", "ACCEPTED");var res = saveChanges();var taskStatusTrans = generateDataTransaction("task","UPDATE",stringFormat("metrix_row_id = '{0}'", rowId));taskStatusTrans = addToDataTransaction(taskStatusTrans,'metrix_row_id',rowId);taskStatusTrans = addToDataTransaction(taskStatusTrans, "task_id", taskId);taskStatusTrans = addToDataTransaction(taskStatusTrans, "task_status", "ACCEPTED");var res = saveDataTransaction(taskStatusTrans, stringFormat("Task status {0} updated", taskId));The message will not be processed, until the error has been removed. The error is unrelated to the task btw.But, if you change the status v

Hi FSM experts, I’m facing an issue where I cannot update a record using an alias table. I’m using PERSON2 FSM alias table and when I try to update the mobile number field it is not saving the value, neither it gives any error messages. Appriciate any help Kind regards,Anupama Nagahawatta

Hi,Is there any possiblity to duplicate the exisiting dataset, will it copy al the resources, shift details, Rota Assigned to each field technicians.. Regards,Shiyaz

Hello everyone, If I do a search within Product screen, there is no hyperlink for the Product IDs so then I have to either open a separate Product tab to then search on the Product ID number or click the location hyperlink and go digging thru their products list Is it possible to add product ID as hyperlink in the Product screenThanks

Hi All, Situation:Company A -site A has bought different old machines from various sistercompanies. So in their stock they currently have (as example) Serial Object 1 - Object Site BSerial Object 2 - Object site CThese have been purchased, and are in fact now full property of Site A. But off course - the purchase did not change the ‘Object Site’.  Now they want to do a rework of a machine Serial Object 3 using modules extracted from Serial Object 1 and 2. So they will remove some modules from Serial Object 1 and 2 and put these into Serial Object 3. The modules themselves are also Serial Objects and have the same Object site as their parent object. First step: We extract the modules using ‘Work Order’ - ‘Returns’.From Serial Object 1 we extract: Serial Object 1-1 ; Object site B Serial Object 1-1 ; Object site B From Serial Object 2 we extract: Serial Object 2-1 ; Object site C  Second step: We use “Work Order” - “Materials” to issue the 3 extracted modules, and after that we use ‘Pl

Hi All, I’ve created a Matrix lobby element, My X-axis is based on the coordinator and is alphabetically sorted. The lobby element itself is & 2x2 and logically, not everything fits on the 2x2 size. So I clicked the ‘Full screen’ option, but still the view only shows coordinators untill the letter ‘M’. So I am missing about 50% of the coordinators. How can I get a complete overview of the total table? Is there a button or something to click that expands to the 2nd part of the table? Best RegardsRoel Timmermans 

Dear Community,We have a requirement to open another application from FSM Mobile App by passing input parameters,From Mobile App, we have the feasibility to  open another application by providing URL I need some help if we can send some input params along with URL so that user can skip adding data for some fields in other application For example, If user clicks on the login page of some website we have to send the email id from FSM Mobile App and prefill the email id by defaultThanks in Advance!!Lavanya Bandaru

We are unable to use the camera flashlight feature in ios when scanning barcodes in version 6.7  Does anyone know if this problem is fixed in a later build?

Hi,We wish to use barcode scanning in our Mobile app.  The app referenced in the manifest file: com.google.zxing.client.android is not available for our device.  Can i just change this reference for a barcode scanner of our choice? or is the mobile app configured to use this specific one? Regards,Martin

Is anyone else seeing or know the reason behind the mismatch between successfully imported number and how many rows were in the file? Example:The screenshot says 15 rows successfully but there were 100 rows in the file.  

Hi all,I’m looking to obtain the AITP files for Germany and Austria but cant see a central place to either download them or request themCan anyone point me in the right direction? Many thanksAlex

Hi All,“IFS_MOBILE” user password  has been expired on month of September(05-09-23) but we did not receive  any complaints from users about mobile issues. We are wondering how mobile working with out any issues after password expired. Actually we would like to change the password of the  mobile user in FSM, If we change the password of “IFS_MOBILE ”  user what will be the impact.should we do password change in fsm for “IFS_MOBILE”  user? if possible kindly  provide steps to do password change.Thanks,Durga

HiThe home and GPS car icons seems to be very difficult to differentiate as they are similar. Home icon showing black circle with home symbol and GPS car icon showing black circle with car symbol, but we need to closely see. Is there any way we can change the PSO icons to differentiate both?

If requirement is to populate LOV of 2 drop-down attributes on dependency basis , How to do that ?Say , if I select A from the LOV of first dropdown, I'll get 1-10 as LOV for 2nd dropdown , where as if I select B from the LOV of first dropdown , I'll get 11-20 as LOV for 2 nd dropdown. So, Could you please tell me how to achieve that ?

So im using the XML below to add REQ_GROUP to new Tasks, works as expected, but generates an error where there is no Request, i.e. Project Task.  It doesnt seem to affect anything, but how do i capture this and not run the update? Thanks<perform_batch>  <hierarchy_select result_name="select_task01">    <primary_table>task</primary_table>    <attrs>      <attr>task.task_id</attr>      <attr>request.req_group</attr>    </attrs>    <from>      <table>request</table>    </from>    <where>      <join_constraint>        <constraint>          <left_operand>task.request_id</left_operand>          <operator>eq</operator>          <right_operand>request.request_id</right_operand>        </constraint>      </join_constraint>      <data_constraint>        <constraint>          <left_operand>task.task_id</left_operand>         

Hi Team, I am trying to populate the Request status as an additional attribute in Activity in PSO but I am getting the values as Null.Can the request status be shown in PSO as part of Activity additional attribute?  Regards,Shamik

Dears, While Initializing FSM Mobile Application we have encountered as exception.From Mobile Error Log:EXCEPTION Message: The database command failed and reported the following error: ORA-01013: user requested cancel of current operation ... Stack Trace:    at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.MobileManager.PerformReplicationForTableAndPerson(String tableNameIn, String personIdIn, Boolean truncateTableIn, String deviceSequenceIn, SQLiteCommand sqliteCommandIn, mm_process_defRow syncRuleIn, Dictionary`2 tableColumnsDictionaryIn)   at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.MobileManager.PerformInitializeMobileDevice(String personId, String deviceSequence, String message, SQLiteConnection theSQLiteDB, Dictionary`2 theSyncRuleTableColumnsDictionary) Message: PerformReplicationForTableAndPerson(table:SHIPMENT_UNIT, person_id:NO_CMR_PROD_SANITY_TECH_CORE, device_sequence:23873) Please find the Screen shot from Mobile App.  Need help.

Hi Team,Is it possible to get the date & Time, Lat & long while capturing Photos in mobile application.Regards,Shiyaz 

Does anybody have any idea what is the data about in the field PLAN_INFO.LAST_COMPLETE_PLAN_ID in PSO?

Good day Is there a way to make the PSO Dataset drop-down display alphabetically on the All Workspaces > Resources screen (the Gantt)? This is from the Admin User that can view all datasets. Below a screenshot of our current dataset drop-down: