Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi all,I’m looking to obtain the AITP files for Germany and Austria but cant see a central place to either download them or request themCan anyone point me in the right direction? Many thanksAlex

Hi All,“IFS_MOBILE” user password  has been expired on month of September(05-09-23) but we did not receive  any complaints from users about mobile issues. We are wondering how mobile working with out any issues after password expired. Actually we would like to change the password of the  mobile user in FSM, If we change the password of “IFS_MOBILE ”  user what will be the impact.should we do password change in fsm for “IFS_MOBILE”  user? if possible kindly  provide steps to do password change.Thanks,Durga

HiThe home and GPS car icons seems to be very difficult to differentiate as they are similar. Home icon showing black circle with home symbol and GPS car icon showing black circle with car symbol, but we need to closely see. Is there any way we can change the PSO icons to differentiate both?

If requirement is to populate LOV of 2 drop-down attributes on dependency basis , How to do that ?Say , if I select A from the LOV of first dropdown, I'll get 1-10 as LOV for 2nd dropdown , where as if I select B from the LOV of first dropdown , I'll get 11-20 as LOV for 2 nd dropdown. So, Could you please tell me how to achieve that ?

So im using the XML below to add REQ_GROUP to new Tasks, works as expected, but generates an error where there is no Request, i.e. Project Task.  It doesnt seem to affect anything, but how do i capture this and not run the update? Thanks<perform_batch>  <hierarchy_select result_name="select_task01">    <primary_table>task</primary_table>    <attrs>      <attr>task.task_id</attr>      <attr>request.req_group</attr>    </attrs>    <from>      <table>request</table>    </from>    <where>      <join_constraint>        <constraint>          <left_operand>task.request_id</left_operand>          <operator>eq</operator>          <right_operand>request.request_id</right_operand>        </constraint>      </join_constraint>      <data_constraint>        <constraint>          <left_operand>task.task_id</left_operand>         

Hi Team, I am trying to populate the Request status as an additional attribute in Activity in PSO but I am getting the values as Null.Can the request status be shown in PSO as part of Activity additional attribute?  Regards,Shamik

Dears, While Initializing FSM Mobile Application we have encountered as exception.From Mobile Error Log:EXCEPTION Message: The database command failed and reported the following error: ORA-01013: user requested cancel of current operation ... Stack Trace:    at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.MobileManager.PerformReplicationForTableAndPerson(String tableNameIn, String personIdIn, Boolean truncateTableIn, String deviceSequenceIn, SQLiteCommand sqliteCommandIn, mm_process_defRow syncRuleIn, Dictionary`2 tableColumnsDictionaryIn)   at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.MobileManager.PerformInitializeMobileDevice(String personId, String deviceSequence, String message, SQLiteConnection theSQLiteDB, Dictionary`2 theSyncRuleTableColumnsDictionary) Message: PerformReplicationForTableAndPerson(table:SHIPMENT_UNIT, person_id:NO_CMR_PROD_SANITY_TECH_CORE, device_sequence:23873) Please find the Screen shot from Mobile App.  Need help.

Hi Team,Is it possible to get the date & Time, Lat & long while capturing Photos in mobile application.Regards,Shiyaz 

Does anybody have any idea what is the data about in the field PLAN_INFO.LAST_COMPLETE_PLAN_ID in PSO?

Good day Is there a way to make the PSO Dataset drop-down display alphabetically on the All Workspaces > Resources screen (the Gantt)? This is from the Admin User that can view all datasets. Below a screenshot of our current dataset drop-down: 

Hi All,  There is a requirement to limit one of the fields drop down values in the tab level.I was able to achieve this in the header level using the below script in the Client script.if (size(codeList) != 0) { if(codeList[0].code_value != null) { var option1 = []; for (var i=0; i<size(codeList); ++i) { var codeValue = codeList[i].code_value; var description = codeList[i].description; var opt1 = createCodeTableOption(codeValue,description); arrayPush(option1,opt1); } setControlOptions('model_param_rules', 'hierarchy_code', option1); } }But it seems the above code is not working in the tab level. Another similar thread related to the same question. Limiting DropDown value based on specific parameter | IFS Community Any idea or the example code, how to achieve this requirement in the tab level? Thanks,Hasara

Hi, Working on a project to connect to a 3rd party. The API i’m posting to is wanting to receive single and multiple attributes. Example;<cXML payloadID="20230926230000000.19736.50338@company.name" timestamp="2023-09-26T23:00:00+0100" xml:lang="en-GB">    <Header>        <From>            <Credential domain="NetworkId">                <Identity>Markerstudy</Identity>            </Credential>        </From>                <To>            <Credential domain="NetworkId">                <Identity>S0002027</Identity>            </Credential>        </To>        <Sender>            <Credential domain="NetworkId">                <Identity>Proactis</Identity>            </Credential>            <UserAgent>proactis-us-agent</UserAgent>        </Sender>    </Header>        <Request deploymentMode="test">        <ReceiptRequest>            <Recei

Dear FSM experts,One of our customers is currently experiencing the following issue, and I would appreciate your assistance.The problem pertains to the FSM Lobby. Some lobbies are used to display task statuses that appear to be stuck. When clicked, they lead to the task list screen, and records are correctly displayed. This issue is persistent across all environments: development (dev), testing (test), and production (prod). Therefore, it is important to identify the root cause and address it. This problem appears randomly, irrespective of roles and environments (Smart Client & Web Client).   Does anyone have any idea about the possible reasons for this issue? Thanks & Best Regards,Amandi Soysa

Hi IFS Community, We are currently having issues wrapping text dispatched to our field personnel on their iPhones devices.They see a single line that they cannot scroll across to the end. This is for Task Description, Notes, Inventory Description Cheers Anthony

Hello Community,Is there a list/document that gives a good baseline functionality per role?For example, A planner, WebClient user should have the following menu items availableRequest Task Calendar Exceptions reports Lobby etcAn admin, WebClient user should have the following menu items availableAll planner Admin menu etc.Any reference?Cheers!

Javascript stringsplit not working as expected in Client script for a mobile screen refresh.I’m trying to split a string variable based on a character ‘/’ and return only what precedes that character. So serial# 12345/01 will only return 12345I get no errors from the script below in mobile; however the fields in mobile are not getting populated with any results.In example below the alert does not even pop up as blank: var serialId = ‘12345/01’;var serialSplit = stringSplit(serialId[0],'/');alert(stringFormat("{0}",serialSplit));

We are seeing this error in pso scheduling workbench in our dev environment. We have checked out web config file and scheduling app param, as well as our connection string (which we did correct), but we are still getting the same error? Any suggestions/recommendations would be appreciated  

I am hoping someone can help me find a solution.The business needs to report Data Quality against a KPI Data Metric and we want to set up ‘something’ that allows a user to flag the Work Tasks as Pass / Fail on the Data Metric and those details to be stored in IFS to be reported on. I cannot find any core functionality that allows quality control measures to be set so I was wondering how someone else might go about this as I cannot seem to be able to think of the best solution?Thanks, 

In FSM 6.25, there are App Params for push notifications, one being PUSH_NOTIFICATION_HUB_PATH.  Does IFS natively provide an Azure Notification Hub service or does our org have to purchase its own separate license/service?

Hello all,  I am using a button as “Mass Update” and I want in Status dropdown list only certain statuses to be visible. Is there a way to edit this status ComboBox, as mass update is a OOTB button?   Please provide your inputs...Kind Regards

I would like to make a script to stop FSM mobile users from changing the task status field if they are current in process, or on route on a current task. To change statuses the users use the top left hand corner button to jump to the next status, What would be the best approach to apply this in FSM Mobile (android) 6u24

Users are able to login to the mobile and smart client but unable to login to the web client. We get through the authentication username and password but it redirects us to here. Does anyone know what the issue might be? 

Hi Team,We have configured PSO staging logic as per the document.Outbound is working fine, but seems inbound is having an issue.We further checked the log too, log is stating the following error message: ‘Data member specified by attempt_cnt cannot be found’.Screenshots for further reference:I_XML MetadataSQL QueryThanksVenkat

Hi Experts, Have a question on the business logic and code for RMA, Return Reason = ‘Repair & Return’. For the baseline flow, at the end, when we have completed repair and return the product. A shipment will be created for us to post. After posting, this will change the location of the Product back to Customer’s place and also change the RMA’s status to ‘Complete’. What is the logic/code involved in doing this? Specifically asking on how the RMA’s status is triggered and changed to complete. Is there a Business Rule activating and changing the status triggered by the posting of the related shipment?

Hi Team, Please let me know, whether there are any automatic mechanism for creating part disposition, in our case in mobile created one part disposition but in FSM after some time part disposition duplication created even task is not completed. Note: while duplication creation of part disposition, from mobile part disposition record not synched with DB, it was waiting or ready