Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

TDCMANIRULDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

After the PSO upgrade to 6.11 the dataset switching is not working

After the PSO upgrade to 6.11 the dataset switching is not working. In the scheduling workspace if we are trying to switch the dataset from TDC01 to TDC02 or vice versa, it is giving an error "An error occurred on the server.Server error. if this recurs please consult your administrator. (code 1)".

713

1 year ago

ERCZSRHVAADo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to enable climbing in WFM-IFS?

How can we enable climbing in WFM-IFS?

251

1 year ago

anushakhSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

misc resource allocations

HiI got this error while creating misc resource allocation via MWO for self. I am using 22.2.4 version. Any idea?

612

1 year ago

Dhanushki PahathkumbureHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Instructions for PROD to lower environment cloning

Are there any instruction documents released by IFS for FSM app environment cloning? That includes best practices, steps, tips if DB is larger etc. And Is there possibility to only copy all configurations and anonymize sensitive data (i.e to be in compliant with GDPR act).

1745

1 year ago

shaludroidSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How we can remove the division from Teams menu inside the PSO. ?

Hello Team, we need to do one modification inside the PSO, Division column need to be removed from Teams menu inside the PSO. As you can see the highlighted view in below screen shot.Please let me know the steps if we can remove the division column inside the PSO. it will be helpful. Thanks,Shalu

615

1 year ago

AccCatOliDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Address Coordinates being overwritten by BING GeoSource FSM

Hello , I am creating a task with an Address and a Place through Postman using FSM REST API.Doing so, I am sending the coordinates of the address in the request which I want to be used in the address at the moment of the creation of the TASK. However I have found that those coordinates are overwritten when creating the address in FSM. They are changed by BING , which is acting as a GeoSource in FSM. Is there a param that would allow/Disallow this overwrite by Bing in FSM? The idea is to use the coordinates that they sent through integration and not the ones from Bing.I have found that there is an app param called USE_BNG_ADDRESS, which does not work also. Furthermore, by deactivating the GeoSource Bing in the GeoSource menu it also does not work as expected. Does anybody have any suggestion?

421

1 year ago

ssaboSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM6u23 Sync Rules

Is there an equivalent to ‘Start Replications’ in FSM6 (on Sync Rules screen)? We are seeing active rules however the ‘Last run’ field does not seem to update on the schedule I would expected

541

1 year ago

ShobanaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Is there anyway to display the refresh date and time in the dashboard( overview screen )

Hi experts One of our customer needs to display the refresh date and time in the dashboard( overview screen ).As you can see the image below customer needs to have only one entry that shows refresh rate and time rather than showing in each and every rows Can you please provide me some support to achieve this ?Thanks and Regards Shobana

803

1 year ago

anushakhSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

multiple resource entries in dispatch

In FSM, in dispatch console, I see multiple entries of a resource, does anyone know why is this?

111

1 year ago

rgopalakDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Pass Login Token In Intent To FSM Mobile

We are using /PerformLogin api from FSM6ODataRESTAPIs in another app’s backend (not FSM Mobile), to retrieve the token. Can we pass this token as a parameter to /performLoginSSO api to retrieve the session token?Later we will pass these tokens to FSM Mobile through Intent, will FSM Mobile be able to use these tokens and proceed without login?

1081

1 year ago

WIPAMITAGDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Getting initialization error -- The request channel timed out

Getting initialization error -- "The request channel timed out while waiting for a reply after 00:00:57.9374805. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout."

783

1 year ago

Heraghty123Sidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Exception "the current plan does not schedule this activity"

Where can I find more information about this Exception? I believe it is causing unwarted removal / exclusion from PSOIt is appearing on tasks which should remain in PSO, they were scheduled via Book Appointment

1506

1 year ago

anushakhSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Assignment using Dispatch console

I created a task & trying to assign to a resource directly from work task screen (not from dispatch console), then it allows me to change the allocated finish date irrespective of the allocated hrsbut when I assign this task from dispatch console, I cant change the allocated finish. It populates the date based on duration.What is the reason? I actually want to use dispatch for assignments but need flexibility to change the allocated end date with the same hrs.

670

1 year ago

Carlos123Do Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Task Outgoing Message - How to link Outgoing Message to correct Task ?

Hello Community, I have been working in a integration with a third party system and I am sending an outgoing message from FSM using the XML maps functionality using the Task Table as Primary Table. On that outgoing message, I am getting a respose from the third party system with a tag saying if the message is OK or KO. Based on this asnwer I should update the task entity accordingly to save this value and do some follow up action (managing an error basically). However, I have seen that after I send the outgoing message I cannot link it back to the TASK that I am suppose to save it on. Is there a way of knowing which task corresponds to the outgoing message I have just sent ? Or must we request the external third party system to save the task_id and send us as a response on this ?Best Regards.

221

1 year ago

anushakhSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Dispatch console error

I am facing error in dispatch consoleIs there any particular data I need to setup hereAn internal server error occurred. Contact administrator.Error details: [{"code":"FUNCTION_NOT_FOUND","message":"The function import 'GetResourcesForGanttChart' has no function with parameters '[QuerySeqNo, DatasetId, ResourceGroup, CompetencyId, LicenseId, RegionId, TaskSeq, DemandLineNo]'."}]Request Id: 11f506da-5f8b-4c54-8e97-2221579c2816Url: https://hmhw-uat.ifs.cloud/main/ifsapplications/projection/v1/SvcschDispatchConsoleHandling.svc/GetResourcesForGanttChart(QuerySeqNo=103,DatasetId='1',ResourceGroup=null,CompetencyId=null,LicenseId=null,RegionId=null,TaskSeq=null,DemandLineNo=null)?$orderby=ResourceId&$select=ContactWidget,ResourceName,Utilization,ResourceId,RegionId,ResourceSeq,Logon,BreakStatus,DatasetId,QuerySeqNo,Environment,Company,luname,keyref&$skip=0&$top=25

13113

1 year ago

ssaboSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Printing in FSM6u23

Currently while attempting to print using any of the functions (print picks, print request, etc) in FSM the print dialogue is not triggered. -Attempted multiple printers-direct printing options (all combinations), printing automatically, use default printer-ensuring fsm user permissions same as regular who can print (active directory)-Hardcoding printer share name/port in app params-Ensure users have correct printer / share-Ensure printer is also mapped to application server The strange part is when attempting to print from the Reports Screen - Picklist and others seem to trigger a print dialogue or directly print (based on the settings used) without issue. The other odd thing is that the ‘print’ option from the hamburger menu also is able to trigger printing a screenshot without issue. Is there any additional configuration required? Can anyone help point me in the right direction here?

813

1 year ago

ssaboSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Example of perform_process_message_to_mobile

Does anyone have examples of using perform_process_message_to_mobile? Looking for some of the XML parameters required or offered. Thanks!

581

1 year ago

vineethDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - Send daily notifications on Tasks completed that day

I would like to create a scheduled notifications, this scheduled job should run on daily basis and send notifications with the number of Tasks that are completed on that day. Any inputs on how this can be done in IFS FSM ?

1154

1 year ago

StejonatLDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Remove Product screen. Allow to move to different Place ID

Hi all, This is regarding the Product Remove screen. Scenario is simple. During a normal onsite request. User can use this screen to remove faulty PRODUCTS from Customer place to the Engineer’s Stock Place ID location. The stock place id is decided by setting the Place for Stock setting in the Person record.My question is are we able to move the product to a different place id? for example if user has 2 stock locations set up.

240

1 year ago

ERCZYADSAHDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How does Product Pm WO generation works?

How does the product PM WO generation works and what are the steps to generate a request to create a WO via Product PM WO generation?

401

1 year ago

SuryaSenSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hide or edit 'Important Information' section on the Mobile app

Hi,Is there a way to hide the ‘Important Information’ section on the Home Page of the FSM mobile app. Also, can we modify the section to include tasks of other statuses? Thanks,Surya Narayan Sen.

331

1 year ago

gdfmdamveldDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Can FMS call its own APIs through a scheduled process?

Can FMS call its own APIs through a scheduled process?Example: http://{{base_url}}/FieldServiceManagement/OData/purchase_orderWe are currently using FSM 6.22 with a on prem solution. We have a custom purchase order table in the FSM database and want to use FSM’s purchase order APIs to create the PO through the app by using a scheduled process of the data in the custom table.

523

1 year ago

HDZRISHABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Service report not visible

Service report not visible in my work screen , even though its not hidden . We want to edit the service report but can’t see it on screen . using page designer we can see its there.

621

1 year ago

marty_stcSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM6 heartbeat or alive functionality?

Is there any heartbeat functionality or any way to keep a dedicated FSM server alive?Any API available?We are facing issue with the monitor schedule jobs are not being triggered as the Server seems not being “alive”

975

1 year ago

WIPAMITAGDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Steps of FSM - PSO handshaking after initial installation

What are the steps which needs to be followed for the FSM PSO handshaking(sync between both the application) after initial installation?

431

1 year ago

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Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

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