I am getting the following error while connecting to webclient. A125: No license information was found for the user. I am doing a fresh application installation. Any idea how this can be fixed?
I am getting the following error while connecting to webclient. A125: No license information was found for the user. I am doing a fresh application installation. Any idea how this can be fixed?
Hi Matheus,
can you please check inside the database if there is a license type assigned on the person-table for the person_id ADMIN? Please also check the Server Log, if there is anything else logged besides that error.
Best regards
Roman
I had a license error when accessing the client, I applied a license that was sent to me and I was left without access to the environment.
I found the person_id table but how do I check if there is a license assigned to the user?
There is a column called metrix_license_type and this should not be NULL. e.g. STUDIO to have access to the Administration menu is required.
You can also check mx_t-table, if this has tokens for the ADMIN person_id. If yes, you could also try to delete those rows. Make sure to recycle the application pool afterwards.
Best regards
Roman
Hi
/****** Script for SelectTopNRows command from SSMS ******/
SELECT TOP (1000) [T_PRIMARY_KEY]
,[T_CONTROL_PRIMARY_KEY]
,[T_TRANSACTION_TYPE]
,[T_RECORD_STATUS]
,[T_INTERFACE_ERRORS]
,[T_MODIFIED_BY]
,[T_MODIFIED_DTTM]
,[T_CREATED_BY]
,[T_CREATED_DTTM]
,[ACCESS_GROUP]
,[ALT_APPROVER]
,[ALT_EMAIL_ADDRESS]
,[ALT_PAGER]
,[ALT_PAGER_ID_NUM]
,[ALT_PAGER_TYPE]
,[APPROVAL_LIMIT]
,[APPROVAL_STRENGTH]
,[APPROVER]
,[CALENDAR_ID]
,[CORPORATE_CURRENCY]
,[CREATED_BY]
,[CREATED_DTTM]
,[CURRENCY]
,[DAILY_CAPACITY]
,[DATE_OF_BIRTH]
,[DFLT_CONTR_PST_GRP]
,[DFLT_REQ_PST_GRP]
,[DISPATCHABLE]
,[EMAIL_ADDRESS]
,[EMPLOYEE]
,[EXTENSION]
,[EXTERNAL_REFERENCE]
,[FAX]
,[FIRST_NAME]
,[GENDER]
,[GEOCODE_ID]
,[GEOCODE_LAT]
,[GEOCODE_LONG]
,[GL_ACCT_COGS]
,[GL_ACCT_REVENUE]
,[HOME_PHONE]
,[IMAGE_ID]
,[INITIAL_LOBBY_ID]
,[INITIAL_SCREEN]
,[JOB_TITLE]
,[LABOR_COST_CLS]
,[LABOR_MULTIPLIER]
,[LABOR_RATE_CODE]
,[LABOR_SCHED_CODE]
,[LAST_LOGGED_IN]
,[LAST_LOGGED_OUT]
,[LAST_NAME]
,[LOCALE_CODE]
,[LOCKED_DTTM]
,[LOCATION_AS_OF]
,[LOGGED_ON]
,[MAX_TRAVEL_DUR_MIN]
,[METRIX_USER_TYPE]
,[MIDDLE_NAME]
,[MOBILE_PHONE]
,[MOBILE_USER]
,[MODIFIED_BY]
,[MODIFIED_DTTM]
,[NACL]
,[NAME_USED]
,[NOTE]
,[NUM_FAILED_ACCESS]
,[ORG_SVC_GRP_A]
,[ORG_SVC_GRP_B]
,[ORG_SVC_GRP_C]
,[ORG_SVC_GRP_D]
,[ORG_SVC_GRP_E]
,[PAGER]
,[PAGER_ID_NUM]
,[PAGER_TYPE]
,[PASSWORD]
,[PASSWORD_CNGED_DT]
,[PASSWORD_EXPIRE_DT]
,[PERCENT_AVAILABLE]
,[PERSON_CATEGORY]
,[PERSON_CLASS]
,[PERSON_GROUP]
,[PERSON_ID]
,[PERSON_TYPE]
,[PHONE]
,[PHY_SVC_GRP_A]
,[PHY_SVC_GRP_B]
,[PHY_SVC_GRP_C]
,[PHY_SVC_GRP_D]
,[PHY_SVC_GRP_E]
,[SALUTATION]
,[SCH_COST_RATE]
,[SCH_CRS_RGN_FACTOR]
,[SCH_DRIVE_RATE]
,[SCH_OT_RATE]
,[SCH_SHIFT_UTILIZN]
,[SEARCH_NAME]
,[SHIP_VIA]
,[SOCIAL_SECURITY_NUMBER]
,[SSO_DOMAIN]
,[SSO_ENABLED]
,[SSO_USER_ID]
,[START_DT]
,[STATUS]
,[STOP_DT]
,[STRETCH]
,[SUPERVISOR_ID]
,[THREESIXTY_RESOURCE]
,[THREESIXTY_USER]
,[TRAVELS_WITH_RESOURCE_ID]
,[URL]
,[USER_DEF_DTTM1]
,[USER_DEF_DTTM2]
,[USER_DEF_DTTM3]
,[USER_DEF_DTTM4]
,[USER_DEF_DTTM5]
,[USER_DEF_NUM1]
,[USER_DEF_NUM2]
,[USER_DEF_NUM3]
,[USER_DEF_NUM4]
,[USER_DEF_NUM5]
,[USER_DEF1]
,[USER_DEF10]
,[USER_DEF11]
,[USER_DEF12]
,[USER_DEF13]
,[USER_DEF14]
,[USER_DEF15]
,[USER_DEF16]
,[USER_DEF17]
,[USER_DEF18]
,[USER_DEF19]
,[USER_DEF2]
,[USER_DEF20]
,[USER_DEF21]
,[USER_DEF22]
,[USER_DEF23]
,[USER_DEF24]
,[USER_DEF25]
,[USER_DEF3]
,[USER_DEF4]
,[USER_DEF5]
,[USER_DEF6]
,[USER_DEF7]
,[USER_DEF8]
,[USER_DEF9]
,[USER_NAME]
,[VOIP_USER_NAME]
,[WORK_NEEDS_APRV_AT]
,[WORK_STATUS]
,[WORK_STATUS_AS_OF]
FROM [XXXX].[dbo].[T_PERSON]
and the ADMIN did not appear in the mx_t_01 table
Best regards
Roman
Thank you, it seems OK to me
Yes, it does. Did you try to use a different user, e.g. STUDIO? Same default password as ADMIN.
Best regards
Roman
I tried now, the same error appears
That’s really strange. At this stage, I’m not sure what is causing this. I suggest, that you open a support case. Please update this thread as soon as you receive a solution. Thanks!
Best regards
Roman
Thanks
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