Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi everyone,Lately I can't connect to my PSO account because of this error: ExecutionException from Sender thread Caused by: ifs.fnd.connect.senders.ConnectSender$TemporaryFailureException: Exception while sending data Caused by: ifs.fnd.connect.http.HTTPClient$UnauthorizedAccessException: POST error #401: Unauthorized accessWhich could be the cause? How could i fix this? What should I check?I have to mention that we have an integration between IFS Cloud 24R1 and PSO.Thank you in advance!Best Regards,Miruna

Hi, Requirement: I’m trying to create a Work Task Template that will create a sales line for a minium quantiy of 1 Resource Hour even if the Reported Time is 0.5 hours (without manual intervention). Set Up: I’ve created a Task Template with a Cost Type Personel and set the WO Invoice Type to Min Qty as per the below. I created a Work Order connected to this Task Template. I can see the plan line pull in as expected. However, when I report in the assignment with the actual time of 0.5 and report the Work Task in. The work task is ignoring the Min Qty Work Order Invoice Type and simple adding it on as an extra sales line, both lines are now chargeable with a total time of 0.5 + 1 HOURS - when I just want to charge the customer 1 HOUR minimum.Line No 813268 (top) is the sales line created from the assignmentLine No 813269 (bottom) is the sales line created from Plan Line on the Work Task Template. Expected Behaviour: I expected that the total sales amount for this work order to be 1 HOURS

 Good afternoon, Does anyone know how to change the FSM Customer Portal password requirement settings?  When a user tries to change their password to anything greater than 10 characters, they receive the following message:  “The new password value is invalid. The password cannot have fewer than 6 or more than 10 characters”.   This contradicts with our password policy, and with the IFS FSM application settings.we have the “PASSWORD_VALUE_MAX_SIZE” app param set to “64 Within FSM, we can set passwords that match our policy (greater than 10 is allowed) I am looking for guidance on where to update the Customer Portal password requirements. Thank you-Rudy

When setting up a default printer for certain documents, how should the application parameter be configured for it to correctly point to a printer? As I understand it, the printer should be configured using ‘printer’ value in the global code table -However where and in what format? Is it looking for the path to the virtual printer port on the server.. the network path? Thanks for your help! 

eventLicenseHi,Can someone help me or guide me in the resolution of the warning above?Does this means there are some issues in the installation or could it be some connection problem (see image below)?Connection StringIs there a documentation for this topic? Thanks

Hi, Can somebody point me in the right direction to get single sign on working in pso when integrated with apps 10. We have sso enabled in apps 10 but would like to use it in pso also. Any advice welcome. Thanks 

Hi All,When using getDBValue with a value like 12.456 it will return the value with a (comma) , instead of (dot). This issue is only in the FSM iOS app.Example: var partIdTemp = "12.342";var partIdDbResult = getDBValue(stringFormat("select part_id from part where part_id = '{0}'",partIdTemp));Incorrect Result: 12,342 (comma)Expected Result: 12.342 (dot)

Hi,Facing issue while access about screen in fsm, not able to see details after doing fsm version upgrade and getting issue in FSM 6U98 

In IFS FSM6u16,  We would like to use a QR Code ScannerWhen adding a Note - Holding down offers the option to “Scan Barcode”This then asks the user to “Install Barcode Scannner” from Goodle Play Selecting “Yes” results in Google Play Reporting that the App is not compatible with this version of Android.  How can we install an alternative BarCode \ QR Scanning app, or work around this? Thanks,  

Hi,As title suggests, when i Publish the mobile design on the tablet, it goes to ‘Published’, but when i reintitialise then tablet it reverts back to ‘Pending’. However, on the FSM Smart Client, it remains ‘Published’ but if i assign the design ID to me, and reinitialise my tablet it reverts back to the last published design. If i ‘Publish’ the design again on the tablet and create a new revision (rev 8 now) and publish that straight away, then the FSM Smart Client shows that new published revision, but if i reinitialise my tablet, Rev 7 (the one that wouldnt stay published) goes back to pending and Rev 8 does not appear at all, yet still appears as published (along with Rev 7) on the FSM Smart Client. Any suggestions?  Thanks

HiApologies if this comes across as a nube question but I don’t have any experience of using the UI Designer for FSM.When I go into the designer and navigate to the Task screen and locate the ActualEnd/actual_end_dttm field and right click it and select Custom Code there is one entry for event AfterValueChanged pointing to a script: The script is TASK_AFTER_ACTUAL_START_END_CHANGE_0. Now although we’re very clearly talking about Smart Client the script ONLY appears to exist for the Web Client (FSM Client Scripts).Can anyone provide an explanation of where the Smart Client script is?ThanksGanners 

Dear PSO Experts,We have tested the Barriers functionality and found out that dynamic changes in the blockage direction, for instance changing this parameter from "Both" to "Clear" , only works if a new LOAD is sent to PSO. Is this correct? Let's say we are working on a PSO production environment and on Monday at 11 am it has been decided to remove an existing barrier at 3pm. How do we do that if it is not possible to send a new Load a 3pm? We are on PSO 6.13.0.25Best regardsMiguel

Dear community, We are currently implementing IFS Cloud Service Management with PSO running in the back to support our Field Service activities. We are using IFS Cloud 24R1 and PSO 6.13 One of our test cases is designed to ensure that Dispatchers have a correct view on the actual Work Assignment duration, especially when a task has started, but is taking more time then initially foreseen.We have observed that Dispatch Console always shows the initial duration and the “extra time” as blank, while PSO does display it more accurately. See screenshots below.Our intension is to have our dispatchers use only Dispatch Console, not a combination of 2 UI for simplification reasons. Abandoning Dispatch Console and settling for PSO is not an option we want to consider.My aim is to understand the behavior of Dispatch Console and try to understand if this is by design or if this is related to missing data, or something else. Ps. The work task in our tests are location less tasks, which explains why

Hi All, Can you please explain what is the use of Shift Comments Field in Rota & where it will be visible? When hovering over the Gantt in Rota, the content stored in "Shift details",  "Comments" should appear in the "popup" on Resources Gantt..

Hi all,I need to update a field on task level.The value is a combination of two other fields. A Date field and a minutes fied. Those two needs to be combinend (e.g. 02/02/2024 11:00 + 60:00 so the value is 02/02/2024 12:00)I tried via expressions, but then it will take the value of the field Before the update (old value).

Hi,I am working with a customer who will use Work Task Templates (WTT) to build the work order data within a Service Quotation.The problem I have is that the Work Task Steps linked to the Work List line in the WTT are not transferring to the related Work Task when the Service Quotation is accepted. The Task Steps are blank. If I add the WTT to a new work order the Work Task steps are added to the Work Task as expected.This seems like an oversight of IFSNote: I am working on APPS 10 Update 14.

Good Day  Does anyone know of a manual that exist for FSM? I have been asking around and seem to be getting no response.  Maybe I am asking the wrong question or area for this question.  Any assistance would be greatly appreciated 

We would like to use Item Styles to highlight a custom Global Code list where we hold SLA types.Following the guide below this all works fine.Is it possible to colour code based on the request status? | IFS CommunityExample below. The one exception is the PRODUCTLOOKUP screen where the Item Styles are not displayed.  It would be desirable to have the item styles displaying on the above screen. Is there any config that could be done to activate this?

Hi, Using MWO we’re able to upload pictures on work tasks as well as within surveys. All is stored within the media library, so far so good.I’ve however noticed that on a worktask you can only see pictures uploaded to the work task and on work order level you only see pictures uploaded to the workorder. You do not see all pictures associated with tasks, on the workorder level - nor do you see any pictures associated with any survey answers (but the answers seem to be tagged to the relevant work task).What is best practice to ensure a good, easy to use, overview of all media on a work order for our users? Running 23R1 on IFS Cloud (hosted by IFS).

Hi All,We use FSM and PSO to schedule all field service work in our business.We used appointment booking in 360 with Metrix 5 (old names for PSO/FSM) about 10 years ago but quickly reverted to fixed resource and fixed commitment tasks and turned appointment booking off due to its poor reliability at that time. Basically it didn’t work.We are now on FSM U27 and the latest PSO version and are considering looking once again at appointment booking. I though it worth asking on here if any of you use it with FSM/PSO and if your experience has been a positive one.Thanks in advance for any feedback.Barry

Hello, If we display a field on the screen and it is driving from a drop down we can select a “Item Style ID” to format the text and alter the back ground color. - This is GREAT!  BUT if that field is Read only then it reduces this control to only formatting text, it ignores the background formatting.    Do we have the ability to override the ‘grey’ of the read only cell and allow the image style ID show?

Hi Team,We are looking for an option to disable the “Include Contracts” option in the Billing Generation Screen. Is there any option for achieving the same.

Hello everyone,I have a question. I hope you can help me.Currently, we have an integration between IFS CLOUD (24R1) and PSO. Although all data is created correctly in Cloud, we have no errors when we run ,,Send full load,, nor in Application Messages, resources and activities do not appear in PSO. Dataset is visible but no information appears. Resources are created correctly. What might be the problem? Thank you in advance!Best Regards, Miruna 

Hi,Looking for some advice to see what’s possible with this scenario.I have a resource ‘x’ working 8hrs. The have a van and can travel to jobs within a 60 mins max travel.I also have a second resource ‘y’ working 8hrs, but they don’t travel as customers bring their vehicles to one of our locations.I want to be able to set up the resource ‘x’ to say for the first 4hrs of the shift they have a max travel of 0 mins then the second 4hrs to be back to 60 mins.This will then enable resource ‘x’ to assist in a Service Centre for the morning, and then go mobile in the afternoon with PSO taking him back home.There’s other scenarios where we may use this also, i.e. the Vans in for repair or service. So I have looked at Vehicle setup in ARP, but that appears to be around capacity and / or travel based on range.I have thought about lowering the cost/ph and increasing the cost/km during the shift so it encourages Base work, but that would still allow travelling for the first 4 hours when we don’t w

Hello, We are using PSO integrated with Cloud. We created multiple resource groups in Cloud mostly for filtering purposes in PSO. Before, I could see all resource groups as skill in PSO, but in the last couple of days it is not possible anymore.  I am only seeing the resource groups which come as resource demand on the request task.I have checked in the audits and it seems that all resource groups do come as skill from Cloud.I am also not able to see the resource details anymore, so I cannot check the resource skills. I don’t know if it is related to the issue or not.Did someone encounter this or do you know if I am missing something? PSO 6.13IFS Cloud 24.1.1 Thank you,Iulia