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Question

Download button not coming in document section

  • Apr 17, 2024 1:20 PM UTC
  • 4 replies
  • 123 views
Sidekick (Customer)
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Hi,

 

Under work task , if I go to document section there is no download button coming but for other users it is coming , the configuration for both the users is also same.

Screenshot1 has download button .

Screenshot2 doesn't have it.

 

 

4 replies

Sidekick (Customer)
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  • HDZRISHABH
  • Author
  • Sidekick (Customer)
  • Apr 17, 2024 1:42 PM UTC

The issue is now coming for other users as well and also at work order level too.

Do Gooder (Customer)
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  • MMADBAS
  • Do Gooder (Customer)
  • Oct 17, 2024 3:05 AM UTC

I have similar issue

Hero (Partner)
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  • ArcPierreL
  • Hero (Partner)
  • Oct 17, 2024 3:48 PM UTC

Hi,
Did you check that the user has access to the document revision (directly or via a Person group) ?

 

    Do Gooder (Customer)
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    • MMADBAS
    • Do Gooder (Customer)
    • Oct 18, 2024 1:55 AM UTC

    It was document access in my case. Thanks ArcPierreL

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