Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

I had recently investigated a performance issue in the contract window of FSM 6 UPD11.This occurs when there are more than 1000 records in the lines tab.When we navigate to the contract window and select the lines tab it took more than 1 minute to load the relevant data. If we navigate to another tab and comes back again to the lines tab it will load within 4-5 seconds.I had executed the relevant hierarchy SQL in XML poster and it provide the result within 4-5 s.Page size is set to 25, still no luck.Please share your ideas on why it might slow on the first instance, and only when navigating for the first time to lines tab.

Hi.When a request becomes closed, there is a button called “Post to invoice” on the invoice tab under requests.How can I run that automatically so that the user does not have to click on it, but instead make it execute when request status becomes closed?Someone suggested a business rule using xml. Is there a simpler way of executing the script attached to the button? Or an app parameter that could be set to do this? I am not that well versed in xml, so if I need to use the business rule method, how would I pass the parameters needed into the xml?

Is it possible to see the data wrote by the user while he is changing the password instead of the masked data? 

Hi,Is there any way we can create set control visibility function based on search menu drop down value. Suppose task type in search menu selected as break fix based on that value button should visible, Please suggest. Regards,Ramya

Hi, Is there any option to enable the Notification sound on FSM mobile application. I can see Play sound button enabled in Admin option, but still iam not getting any sound. Regards,Shiyaz

Hi, When we renewal a contract it resets the schedule as some of our clients have specific scheduling, that is done through out the year and not when the contract is renewed, is it possible to have that the schedule dates are the same day and month as previous just the year changes ?

Hi,I have created multiple buttons in UI but only four buttons visible in screen rest button are coming as dropdown values. Is there any way we can display all the buttons in screen please suggest.Regards,Ramya

Hi,Can anyone tell me what the APM stands for in the parameter OptimiserAPMPlanQuality please? It is described as “The plan quality to wait for from the scheduling algorithm when using the APM.”We can’t seem to find anything in the documentation that explains this.Thanks,Victoria

Hi,Can anyone suggest how to pass multiple Param values for cust app param,I tried with giving comma but it is not taking as multiple value, It is printing single value including comma. Sample document will be helpful. Regards,Ramya  

Hi,I am trying to hide button based on request type from below client script ,I have given event type as selectionchanged. It is working for smart client not for web client. please suggest how to reflect same for web client. var REQTYPE = getControlValue('REQUEST','REQ_TYPE');if (REQTYPE == 'BASIC' ||    REQTYPE== 'FIX'){      setControlVisibility("addNote", false);      }else{    setControlVisibility("addNote", true);}return false; Regards,Ramya

Can we have several FSM environments connected to 1 unique PSO instance (as explained in the attachment)? 

Hi, Is there any way to change the Font style in FSM tool, Some users feel its hurting their eyes. Regards,Shiyaz

Hi all,  I hope someone will be able to help me. In IFS Application 9 I have a quick report saved (working fine when viewing in IFS), permissions granted, application server task created as per below: Database task as per below:Scheduled Task as per below: Database Background job is running fine: However when I get my report which I have just scheduled as IFS APP is empty (NO DATA FOUND). As you can see below (just few bits) the report is running fine in IFS.I have also noticed that this is not only report which suddenly started to show “No Data Found”. We have few now for some reason and I can’t really work it out why this would be happening? Hope someone can help or advise.  Thank you Kind Regards Kate

Hi Experts, One of our customer is requesting a datetime format change.Existing date time format - MM/DD/YYNew date time format - DD/MM/YYIs there a way to achieve this using configurations, without customization ? (Customer is using both Android and Windows mobile)Thanks,Hasara

A customer has already information about their infraestructure (pipelines, for example) and they would like to display that information in the map view in PSO.  Is there a way to do it?  If so, can PSO do something with that data or is only for visualization?

Hi Team,Can anyone please share the sample Template sheets for importing Activities & resources into WISE 

Hi Everybody,where can i find the IFS FSM installation Media , i have an ifs User partner . i want to install IFS FSM on premise and discover the solution features .Regards,Hazem

Hi Team, Can you please confirm the feasibility of creating Automatic Requests for the Refill of a Stock once the Quantity goes less than Min Qty. If yes, Can you please provide the possible option. NOTE : I could create a Purchase Order or Requisition using the “Refill to Tragets” option, but we are looking for a Request with Part Transfer Part Need.

Hi All,  Is it possible to change the color of the tasks that show up in the webclient? The baseline color for the enroute status is transparent and therefore it is difficult to know if there a job on the gantt or not. Confirmed status - Greenplanning - blackEnroute - transparent   thanks

Hi, How can i Enable Resource Attention Alert in PSO, so that i can get panic alert in gantt.  

Hello FSM Experts,When we have a custom table as a child table of Task, what is the best way to configure its sync rule?Is it adding a separate custom sync rule OR including the custom table in the existing sync rule of the Task table?Regards,Dulshan.

Can anyone please give me some insight on how the PM Request Generation works internally? We have a PM plan loaded, that has been running quite happily for 6 months.  We release  tasks gradually, 4 weeks at a time.  We last released them up until August 15th, but now, trying to release up to Septemeber 12th yields no Requests/tasks.  Yes, there are tasks ready to be released for this time period, and all the tasks were originaly loaded at the same time and are attached to the same PM_Sequence. What would cause them to suddenly not release? I have turned the logging levels up, but nothing really showing in there, no exceptions are recieved.  I can see a query being run on ‘contr_autogen_view’ that retrieves nothing.  There is also a query in the Log looking for errors (SELECT MESSAGE_ID, LOCALE_CODE, MESSAGE_TYPE, MESSAGE_TEXT from METRIX_MESSAGE_DEF_VIEW where MESSAGE_ID = 'InvalidXMLRequest' and MESSAGE_TYPE = 'ERROR' and LOCALE_CODE = 'EN-GB') but this does not return anything when i

Hi experts,BackgroundI am trying to make an authenticated call to an external resource from FSM. The authentication used is OAuth2 and the the data consumed and returned is in json. I initially attempted this using a routing rule with OAuth2ExtractHandler and JsonOutboundConnector, which is not working as the token extraction fails (I raised this here) . Now I’m trying a different approach.I make a dummy map to create a call to the authentication endpoint to retrieve the token. Then I store the token as a custom app param.  I use the above custom param (which bears the token) to send authorized calls to resources. ProblemI created the dummy map and routing rule as following, This successfully gets the authentication token as following, I created a custom app param and I’m trying to save the above retrieved token as the param value below  I tried the following approaches,1. XML message in the process As you can see I’ve used jsonpath to extract the access_token from the response, but th

When trying to activate an Android device via an Emulator, it is not downloading the database. We have observed in the SmartClient, that whilst trying to activate the device the “METRIX” user account keeps getting locked out. However, we can’t see any any reference in the Web.Config file (for FSM6u8) but, in out production which is currently on FSM5.7.2, we can clearly see the password in that file. Where is the password setup within FSM6u8? The Android Mobile FSM app seems to be trying to access it with the wrong password as we changed it from the default in our production environment. 

We are getting the below error message after logging into the FSM smart client application for specific user ?A109C cannot authenticate the request because the client session is invalid or expiredAny Inputs