Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Want to know how we can use 2 query builder in one element designer as a bar graph.

The customer is experiencing crashes on FSM 6u7 while synchronising messages. We applied a fix from R&D for that issue coming from u9, but it didn't fully solve the problem. The apps still crashes when there are a ton of messages to be syncd in the background. Please note that even without Push Notification, the background sync often works. For some users it seems to not work very much in the background. Sometimes it stops altogether and the following gets logged under Privacy / Analytics: Exception Type:  EXC_CRASH (SIGKILL)Exception Codes: 0x0000000000000000, 0x0000000000000000Exception Note:  EXC_CORPSE_NOTIFYTermination Reason: Namespace SPRINGBOARD, Code 0x8badf00dTermination Description: SPRINGBOARD, <RBSTerminateContext| domain:10 code:0x8BADF00D explanation:scene-update watchdog transgression: application<com.FSM.Mobile.Superior>:360 exhausted real (wall clock) time allowance of 10.00 seconds | ProcessVisibility: Background | ProcessState: Running | WatchdogEvent:

Hi all!We are having problems when it comes to installing FSM on our server:When we are already on this screen:Start installing and give us an error. It manages to install the DB successfully, but gives an error when creating the views, even in the installStatus logs.log says the following: ...completed.  Creating views for FSM 6...Error occurred: Incorrect syntax near 'Microsoft'.  Msg 102, Level 15, State 1, Procedure , Line 1. (check installStatus.log or FSM6_CreateViews.log for more info).But that other log you mention is blank. Does anyone know what could be happening? Thanks!

I have an issue whereby when the owner of a task is changed in FSM, the task appears on the new owners device but also remains on the device of the original owner.Any guidance as to what might becausing this would be most welcome as I cannot see anything wrong. This is FSM 6 update 6

FSM mobile for windows no longer starts - or at least it starts and immediately shuts down again. It still happens after restarting the PC and also after uninstalling and re-installing the app.I have this in the windows event log: General:Faulting application name: IFS.FSMW.Mobile.exe, version: 1.0.0.0, time stamp: 0x607711bbFaulting module name: Windows.UI.Xaml.dll, version: 10.0.18362.1714, time stamp: 0xb81c2d40Exception code: 0xc000027bFault offset: 0x0000000000712a30Faulting process id: 0x768Faulting application start time: 0x01d7a871a5c69bc5Faulting application path: C:\Program Files\WindowsApps\IFS.IFSFSMMobile_6.5.7418.0_x64__4zvhwksmf3w4m\IFS.FSMW.Mobile.exeFaulting module path: C:\Windows\System32\Windows.UI.Xaml.dllReport Id: ccc74b68-f9ed-4a19-b8d0-f0a779669c48Faulting package full name: IFS.IFSFSMMobile_6.5.7418.0_x64__4zvhwksmf3w4mFaulting package-relative application ID: App Details:- System   - Provider    [ Name]  Application Error   - EventID 1000    [ Qualifiers]  0 

Hi,I would like that a technician could do quotes on FSM mobile. We have a menu “Quotes”, but what are the settings required  to allow a tech create a quote / delete a quote on FSM mobile ?On the standard screen, i have the menu, but it seems I’m not allow to create a quote. Do we have to add some functions in the Tech role ? or something else ?Thanks and Regards 

Hi Experts, I’m trying to build and debug baseline FSM 6 U 12 Windows Mobile app with visual studio and I’m getting following 3 errors,  Severity    Code    Description    Project    File    Line    Suppression State    Suppression StateError        A numeric comparison was attempted on "$(TargetPlatformMinVersion)" that evaluates to "" instead of a number, in condition "'$(TargetPlatformMinVersion)' >= '10.0.17200.0'".    IFS.FSMW.SQLitePCL.Ext.Universal               Severity    Code    Description    Project    File    Line    Suppression State    Suppression StateError        The system cannot find the file specified.    IFS.FSMW.Mobile    C:\Users\huhalk\OneDrive - IFS\Desktop\MobileWindowsSDK\SDK\IFS.FSMW\IFS.FSMW.Mobile\error PRI175             Severity    Code    Description    Project    File    Line    Suppression State    Suppression StateError        0xdef00071 - File C:\Users\huhalk\OneDrive - IFS\Desktop\MobileWindowsSDK\SDK\IFS.FSMW\IFS.FSMW.SQLitePCL.Ext.Universal\bi

When attempting to use manual dispatch / fixed time / fixed resource the task does not assign to any technician within FSM.We have identified that the update sent to PSO excludes the resource ID when these options are used and seems to be the issue stopping the assignment in PSO. What mechanism generates this XML sent to PSO? How can we modify it? FSM 5.7 Thank you everyone

After a place merge in FSM6U9, the place record gets updated with a new modified_dttm and will be sent to the device in 24 hours (currently configured interval for that sync rule) or if someone clicks on sync now.- place_person doesn't get an updated modified_dttm and therefore will not be sent by the sync rule next time it runs in 3 hours or even if someone clicks on Sync Now. Would this be a limitation of the software or a bug?

Hi experts,I have observed that in the FSM6 UPD12 (Android) Task attachments are available in the device storage > 'com.metrix.metrixmobile' folder > ‘files’ folder only when they are being viewed: i.e. when a pdf. is being viewed by an external app. When I exit from viewing the file, it gets deleted from the above location.But the files seems to be still available somewhere in the phone because I can still open them through FSM app even when there is no internet connection.Is this the expected behavior or is there a way to turn this off? (to make the attachments permanently available in the  'com.metrix.metrixmobile' folder)Thank you,Dulshan.

Hi,I have requirement for bulk task creation on button click. Consider if  there are five task under different requests, based on task type I am changing task status and for status changed tasks we have to create one more task with different task type and different task status and requestid accordingly.Example: task id =102 ,request id =1002 and status = opentask id =103,request id =1003 and status =opentask id =104,request id =1004 and status =opentask id =105 ,request id =1005 and status =openFor all the above tasks status should be changed and 4 more task should be created with different task type and status like task id =121,request id = 1002 and status = holdtask id =122,request id = 1003 and status = holdtask id =123,request id = 1004 and status = holdtask id =124,request id = 1005 and status = hold Please suggest how can I achieve this through client scrip. Regards,Ramya 

Hi,     I was working on modifying the Baseline placelookup screen,i saw the new button has an popupAddEdit name,I understand that this signifies it will open a popup and i could see the individual elements present in the xml file for the screen as well.But the individual elements that appear in the screen are not present in the UI designer.So how do we modify the fields that appear on the pop or is it an seperate screen

I had recently investigated a performance issue in the contract window of FSM 6 UPD11.This occurs when there are more than 1000 records in the lines tab.When we navigate to the contract window and select the lines tab it took more than 1 minute to load the relevant data. If we navigate to another tab and comes back again to the lines tab it will load within 4-5 seconds.I had executed the relevant hierarchy SQL in XML poster and it provide the result within 4-5 s.Page size is set to 25, still no luck.Please share your ideas on why it might slow on the first instance, and only when navigating for the first time to lines tab.

Hi.When a request becomes closed, there is a button called “Post to invoice” on the invoice tab under requests.How can I run that automatically so that the user does not have to click on it, but instead make it execute when request status becomes closed?Someone suggested a business rule using xml. Is there a simpler way of executing the script attached to the button? Or an app parameter that could be set to do this? I am not that well versed in xml, so if I need to use the business rule method, how would I pass the parameters needed into the xml?

Is it possible to see the data wrote by the user while he is changing the password instead of the masked data? 

Hi,Is there any way we can create set control visibility function based on search menu drop down value. Suppose task type in search menu selected as break fix based on that value button should visible, Please suggest. Regards,Ramya

Hi, Is there any option to enable the Notification sound on FSM mobile application. I can see Play sound button enabled in Admin option, but still iam not getting any sound. Regards,Shiyaz

Hi, When we renewal a contract it resets the schedule as some of our clients have specific scheduling, that is done through out the year and not when the contract is renewed, is it possible to have that the schedule dates are the same day and month as previous just the year changes ?

Hi,I have created multiple buttons in UI but only four buttons visible in screen rest button are coming as dropdown values. Is there any way we can display all the buttons in screen please suggest.Regards,Ramya

Hi,Can anyone tell me what the APM stands for in the parameter OptimiserAPMPlanQuality please? It is described as “The plan quality to wait for from the scheduling algorithm when using the APM.”We can’t seem to find anything in the documentation that explains this.Thanks,Victoria

Hi,Can anyone suggest how to pass multiple Param values for cust app param,I tried with giving comma but it is not taking as multiple value, It is printing single value including comma. Sample document will be helpful. Regards,Ramya  

Hi,I am trying to hide button based on request type from below client script ,I have given event type as selectionchanged. It is working for smart client not for web client. please suggest how to reflect same for web client. var REQTYPE = getControlValue('REQUEST','REQ_TYPE');if (REQTYPE == 'BASIC' ||    REQTYPE== 'FIX'){      setControlVisibility("addNote", false);      }else{    setControlVisibility("addNote", true);}return false; Regards,Ramya

Can we have several FSM environments connected to 1 unique PSO instance (as explained in the attachment)? 

Hi, Is there any way to change the Font style in FSM tool, Some users feel its hurting their eyes. Regards,Shiyaz

Hi all,  I hope someone will be able to help me. In IFS Application 9 I have a quick report saved (working fine when viewing in IFS), permissions granted, application server task created as per below: Database task as per below:Scheduled Task as per below: Database Background job is running fine: However when I get my report which I have just scheduled as IFS APP is empty (NO DATA FOUND). As you can see below (just few bits) the report is running fine in IFS.I have also noticed that this is not only report which suddenly started to show “No Data Found”. We have few now for some reason and I can’t really work it out why this would be happening? Hope someone can help or advise.  Thank you Kind Regards Kate