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FSM / PSO Query

  • 1 October 2021
  • 1 reply
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Userlevel 2
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  • Do Gooder (Employee)
  • 8 replies

Hi 

Is there a way of PSO stop grabbing tasks after they are Committed on the mobile? I’ve had situations with Sedgwick when a job which was scheduled for the following day then gets changed to Do Not Schedule

 

I think I need to change the Task_Status data ( see attachment ) but I’m not sure what all the schedule options represents like Ignore, Commited etc. Also where is this normally found in FSM

 

thanks in advance

 

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Best answer by Sajith Anushan 14 October 2021, 09:35

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Userlevel 6
Badge +21

Hi,

Attaching here the PSO Status Document. You may compare them side by side with FSM TASK_STATUS table. Then you can identify what is the actual status you need to use to cater your requirement.

Regards,

Sajith

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