Question

FSM Business Rules

  • 1 October 2021
  • 1 reply
  • 233 views

Userlevel 2
Badge +3
  • Do Gooder (Employee)
  • 8 replies

Hi,  There is a  business rule set up to update a field in one table after an insert in another table ( see attached ) but it does not always seem to work. It is currently set to After Commit Insert

Is there a way of finding out why it fails or have an additional catch up logic? Is there a way of getting the XML with all the business logic rules in

 

thanks in advance

 

 


1 reply

Userlevel 7
Badge +22

Hi @DPage,

Could you share the logic, on how you have configured this in the business rule? Basically there are few ways to test how the conditioned are triggered in the business rules.

You can debug the business rule by adding a watch on the relevant business rule. Set the watch button on the BR and go to your screen to execute the logic. Usually, a watch log wizard will be displayed on the screen itself or sometimes later after executing your BR on the screen. There, you can view whether the conditions are met correctly (true/false).

Another way would be to increase the server log levels for Business Rules in FSM (encouraged to do this in off peak hours if it’s a production environment) and check on the logs after a cache refresh. You may get some insight about what has been mentioned in the logs and where it has failed to execute your update.

 

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