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Work Order Resource Capacity Error

  • Jan 10, 2022 10:12 PM UTC
  • 1 reply
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Hello, 

Our technicians have begun reporting an error message when closing a Work Order, or attempting to clock into a newly created one. No changes have been made to the Resources themselves. The only change to the system was an update to UPD 12 (apps 10). Any guidance would be greatly appreciated! 

They are all set to use the HR calendar:

 

Best answer by cjohnson

We were able to resolve this issue by performing a Calculate Resource Capacity on those individuals.  

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  • Author
  • Superhero (Customer)
  • Answer
  • Jan 12, 2022 6:44 PM UTC

We were able to resolve this issue by performing a Calculate Resource Capacity on those individuals.