Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Good day Creation and management of rosters will move from FSM to PSO in my situation. Creating exclusions on a resource on the roster in PSO reflects on the PSO schedule board. As the FSM schedule board will still be used to manage some tasks, is there a way to have the exclusions created in PSO display on FSM schedule board? Regards,Hannes

We would like to visualize project milestones on the schedule board. Is there a baseline functionality to manage milestones in FSM?A workaround would be:Use milestones in ‘place view’ of the schedule board. In place view projects can be shown as they, in our case, relate to places. We created a dummy 'milestone-technician' (and Team) and used different task types for the specific differentiation of milestones themselves. Therefore the workaround isCreate Technician and Team MLSTN Create different milestone task types As said, this is just a workaround and we would like to know if there is something more project related available.Thanks in advance and regards,Thomas

Dear All, I am facing an issue in schedule board. I have a team having 15 members. And out of 15members 10 are resource. In schedule board it should come 10 resource but I can see more than 10. Those extra members coming from this 15 members list only. Can anyone tell me what might be the reason?Is there any wrong configuration happened. Thanks & Regards,Rajat

Hello community, In our understanding it is possible to expand Global Search to include more tables, by configuring the roles. However, is it possible to expand Global Search to include more fields such as user_defs and custom fields?Thanks!!Kind Regards

Hi Experts,Somewhat of a trivial question. When writing an expression for business rule based on a field update, how do we refer to the old value of the field?ex: if the task.user_def1 is updated and I want a validation as followingtask.user_def1(new) - task.user_def1(old) > some dynamic value (from a joined view)then trigger error messageHow do we write this? 

Is it possible to change the Duration of task from minute to daysi found the app param “ENABLE_TASK_DURATION_IN_DAYS” I tried using this. but it still remains same as minutes

Hi,I understood that in PSO the resources and activities can have one or more regions (to be used in different optimization parameters, like creating hard boundaries with within region multiplier, or the out of region multiplier, etc.). But it is not clear to me exactly which fields in FSM (when the tasks are create in FSM first) are mapped with these two objects in PSO (Resource & Activity), regarding the Regions. Also I will like to understand if the activity multi-regions in PSO is supported by IFS FSM, or only one region per task can be set and sync to the PSO activity. Thanks, Regards,Fernando

Dear allIn a customer’s Mobile environment we have found, that datetime fields are no exposed visible on the screen, although they are available on the database. I thought the time zone was picked up by the client itself, but don’t know how to solve this. There has to be a solution obviously, as that error does not appear on different customer’s environment: 03/02/2022 06:42:45|ERROR|ConvertDateTimeFromUIToDB|2|EXCEPTION: Argument_TimeZoneNotFound. For more information, visit http://go.microsoft.com/fwlink/?LinkId=623485 ...    at SharedLibrary!<BaseAddress>+0x61e844   at IFS.FSMW.Architecture.Utilities.MetrixDateTimeHelper.ConvertDateToOppositeTimezone(DateTime dateValue, Boolean isDBToUI) App Params, Client Scripts, Sync Rules have been aligned and match between both environments. Mobile app version is identical too. Job List - Plan Start Dttm is missingDebrief overview - Plan Start Dttm is missingDB - Plan Start Dttm available Any hints on how this can be solved?Please find at

Hi All,Can someone suggest me how to extend the field length of Existing FSM Metadata ?I want to extend the field length of TASK_TEMPLATE_ID which is of 32 characters to 100 characters.A quick response will be much appreciated. Thanks,Deepak Kumar

Hi! We’re seeing alot of these errors on our newly updated environment: “EXCEPTION Message: Følgende systemnivå unntak ble generert av programmet: Cannot create a Key when the same column is listed more than once: 'task_id'Kontakt systemadministratoren for å få hjelp. Serverlogg eller hendelsesloggen kan inneholde flere detaljer om feilen. ... Stack Trace:    at Metrix.Global.Exceptions.ExceptionManager.HandleException(Exception e)   at Metrix.BusinessServer.BusinessPolicyInterface.SelectBuilder.ProcessSelectRequest(XmlElement root, UserSession session, Dictionary`2 attachments, Boolean checkForSqlInjection, Boolean bypassTableAccessCheck, Boolean& responseIsException)   at Metrix.BusinessServer.BusinessPolicyInterface.SelectBuilder.ProcessSelectRequest(XmlElement root, UserSession session, Dictionary`2 attachments, Boolean checkForSqlInjection)   at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.MobileManager.ResolveRelationInfoQuery(XElement message, String tableNam

Hi,Whenever we ran the AWR report for the database server . The following below query always appear in the report on daily basis consuming more than 99% cpu on the database server .insert into MX_U_S (MX_U_S_01, MX_U_S_02, MX_U_S_03, TOTAL, CREATED_DTTM) select MX_U_01, MX_U_02, MX_U_03, count(1), sysdate from MX_U where (MX_U_06 = 'START' or MX_U_06 is null) and (created_dttm is null or created_dttm <= to_date('2022-01-05T00:00:00', 'YYYY-MM-DD"T"HH24:MI:SS')) group by MX_U_01, MX_U_02, MX_U_03 DELETE FROM MX_U where (created_dttm is null or created_dttm <= to_date('2021-10-13T00:00:00', 'YYYY-MM-DD"T"HH24:MI:SS'))Need you support on to reduce the utilization of the above query on the database server?  

Hi All,Can anyone explain the significance of TIME HORIZON parameter & TIME BEFORE SHIFT START wrt commitment with an example?Regards,Srikant

Hi,FSM user with SSO enabled and PSO System user not appearing in the PSO Application  users screen. ?Administration---->UsersNeed inputs regarding the above query  

Dear Experts,Customer is blocked from attaching Mobile attachments due to its cyber security (F5 level). Can anyone advice me on the File attachment parameters on clearing this blocking issue so that the customer can update their WAF policy?As the customer provided the error messages due to blocking of the attachments are as follows,  

Hi,In the sandbox IFS cloud environment, I would like to create a New Request (Service Management)I selected a customer and fulfilled some data and then when I clicked on Finish , I have the message Site 101 not allowed  for the user.Could you explain where to allow site for user in IFS cloud / Service Management.Thanks and Regards 

Hi, We have noticed that when sending a COMPLETE DSE broadcast back to FSM from PSO, the dse_allocation table only contains the details for the latest visit of an activity. For example we have a split activity which is split into 7 visits, only the allocation data for the 7th visit is stored in the dse_allocation table. We have checked the incoming broadcast XML from PSO and it contains the allocation records for all the visits so the issue is definitely in FSM. We are using FSM 6 UPD 14.We noticed a fix in UPD13 (G2279817) which might be related ?@Aaron.Sleight are you able to help with this at all please?  Thanks,Tom

Hi all,Is there a way to control the ordering of the layers in the schedule board? Our calendar exceptions are often obscured by the standard shift, making scheduling errors very likely. The ordering now changes from time to time, from load to load, and from scroll position to scroll position.How can this be controlled / configured? We're currently working on version 6, update 12The standard shift (grey) overlapping and obscuring the calendar exception (orange)  

Hi community,  We were trying to use the REST API to create/update person records, but are having some difficulties in the updating. According to the documentation of Odata/docs (swagger), to create a person you need to do a Post and in order to update the record you need to do a PATCH and pass the person_id in the url. However when we try to update using the guidelines provided in the documentation we receive an error - “Bad Request - Error in query syntax”. Has anyone ever got this error? Or does anyone know if we are missing something? We have used the same logic for updating a person_cal_except with success. Thank you for the help.Kind Regards, Joana Machado

FSM: Is there any possibility to exist integration_log_detail record without a relation with integration_log record?One of the customers has millions of integration_log_details records without connection with  integration_log records.Can we remove all those records from integration_log_detail table?Best Regards-Kelum

Hello, Question regarding App Param: FREEZE_REQUEST_STATUS on FSM [6u13] Our goal is to “lock” or “freeze” a request when it has reached a status of ‘complete’ , ‘CO’ so that no one can edit details of the request. We have set our [code table] to include the correct codeI believe we have set the App param correctly Currently I can open a “completed” request on the UI, and change values on the request table (like request.payment_id) and save changes Is there an additional step I need to take to “Lock” the records?

Hi,I was trying to setup FSM Mobile via FSM installer for version upd13, however I am getting the below error ultimately. What could possibly cause this error. EXCEPTION in UpgradeMobileMetadata run.  Message: Value was either too large or too small for an Int32.Thank you,Kasun

Hi,I have to get the access token from External system to FSM.I have tried in two ways but it didn’t worked as expected. can someone guide me on thisFirst Way:Step 1:Message Routing Rule: with handler OAuth2ExtractHandler and connector: JsonOutboundConnector with following detailsMessage Routing RuleStep 2:Xml Maps I temporarily use Request table as Primary Tablewithout mappingsXML MapStep 3:While testing, I got below error. Same i tried with Post man and got access token. but in FSM its not working and not returning any access token instead it throws error “Bad Request”Integration Run LogSecond Way:Step 1:Message Routing Rule: with handler HTTPExtractHandler and connector: JsonOutboundConnector with following detailsRouting RuleStep 2:Xml Maps I temporarily use Request table as Primary Tableand build the request body with all the parameters need for access token mappingsXML MapStep 3:While testing, I got below error.  in FSM its not working and not returning any access token instead i

Hi,  On our ongoing solution/project we are using datasets to control the access within PSO, but with FSM6.13 there is a new table (PSO_OBJECTGROUP_ACTIVITY/RESOURCE) which integrates with PSO and should be used for this specific requirement.We are planing to group all datasets we have (>30) into one single dataset. My problem is that we have a lot of teams and the EXPORT_TASK_TEAMS Sched App Param is limited to 2000char!How can we configure the system to sync all task/resource to this new dataset??...I already tried with ‘*’, ‘%’, ‘ALL’, ‘’,  but none of these values worked.  Best regards,

Hi Community,we would like to use the Service Contract for PM.Is there any other customer who would share a good report layout for service quotations or service contract confirmation for Apps 10?Thank you for your feedback!Regards Martina

Dear community.I am having a strange issue with FSM Mobile Client Activation with an on premise installation. The activation works fine for the production server, however for the test server activation URL is reported as invalid.I have open the URL in the browser, and can see the environment status as “Available”.I have compared the web.configs of both installation and they are identical except the endpoints. Endpoints are valid. Both FSM Servers are up and running. I have tried approaching the mobile servers via REST calls and found out that for the PROD environment both GET return results:/messages/ping/activation/authinfo But for the TEST enviornment /message/ping - works fine/activation/authinfo - no response/timeout! I have tried reinstalling the mobile service multiple times without any affect. What is casing this behavior? Best RegardsAndrei Venglinsky